Overall sentiment in these reviews is mixed but leans positive with several strong recurring strengths. Many reviewers describe The Lodges Care Center as a small, homey, and very clean facility with a family-like atmosphere. The presence of medical supports on-site (weekly doctor visits and on-site blood draws) and an all-inclusive pricing model that reportedly covers medications, showers, and linens are repeatedly noted as important positives. Rooms are often described as a good size with ample closet space and options for private or semi-private housing with private bathrooms. Multiple reviewers highlighted attractive common spaces (salon, TV rooms, activity room, even a fish tank room), outdoor decks, and well-kept grounds, as well as recent remodeling in some areas that improved appearance.
Care quality and staff performance are frequent themes with a majority of comments praising staff as friendly, caring, attentive, knowledgeable and professional. Several reviewers explicitly called out compassionate, supportive, and helpful staff, and many described residents as appearing happy during visits. Conversely, there are a number of strongly worded negative reports alleging unprofessional behavior from some staff members — including laughing at residents, raising voices, hanging up on callers, denying access, and miscommunications around guardianship. These negative reports suggest inconsistency in staff behavior and communication, and they were serious enough that some reviewers explicitly said they would not recommend the facility as a nursing home.
Dining and activities show both strong positives and some concerns. Multiple reviewers praised the dining room (attractive, fireplace, recently remodeled) and described meals as excellent, and the facility is commended for a full activities calendar — Easter crafts, Music Wednesdays, religious services, trips, exercise programs, cookouts, and regular transportation for outings and appointments. On-site services such as a hairdresser and exercise programs were also noted. However, at least one reviewer described meals as poor or bland and limited (examples included bland sandwiches and few lunch options), indicating variable experiences with food. Additionally, kitchen access to some services was reportedly restricted due to COVID protocols in some accounts.
Management and consistency emerge as a notable pattern. Some reviewers report the administration is responsive and informative during tours, while others describe clueless or bad management and unmotivated staff, with concerns that residents were not being properly cared for. This contrast points to uneven experiences between visitors or over time. Cost perceptions are mixed as well: several reviewers called the facility good value for money and noted the all-inclusive nature of fees, while at least one reviewer cited a relatively high daily cost (about $160/day). There is also a single report mentioning beer being served to residents, which some readers flagged as concerning.
In summary, The Lodges Care Center is frequently described as a clean, small, home-like community with substantive onsite medical support, a robust activity program, multiple communal spaces, and many staff who are praised for being caring and professional. At the same time, there are recurring and significant complaints around staff behavior, management communication, and occasional variability in meal quality and overall care. The reviews suggest that experiences can vary considerably; prospective residents and families should weigh the commonly noted strengths (cleanliness, doctor availability, activity programming, and friendly staff in many accounts) against the reported inconsistencies and serious negative incidents described by some reviewers.
