Overall sentiment across the reviews is strongly positive with multiple, consistent endorsements of staff quality, cleanliness, dining, activities, and clinical supports, though a minority of reviewers report serious negative experiences. The dominant theme is that Ledgewood provides attentive, compassionate care delivered by staff who are described repeatedly as caring, devoted, creative, and competent. Many reviews single out the nursing staff as knowledgeable and responsive, and several note round-the-clock nursing coverage, weekly doctor visits, and dementia-specialized training. Clinical and rehabilitative supports are reinforced by an excellent contracted PT/OT partner, contributing to observations that residents are healthy, stable, and improving in areas such as eating and social engagement.
Staffing and interpersonal care are among the most frequently praised elements. Multiple summaries identify a dedicated social worker and activity director and describe staff who go beyond basic duties—helping residents increase socialization, participate in activities, and feel comfortable in the environment. Owners' active involvement is cited positively, and family-like, attentive care is emphasized. Specific staff members and aides receive personal praise in some reviews, reinforcing the perception of a staff that is personally invested in residents’ well-being.
Facility upkeep and the physical environment are consistently highlighted as strengths. Reviews describe a clean, well-maintained, smell-free building with adequate, calm rooms and a warm, welcoming entry. The atmosphere is often called home-like and quiet, which reviewers linked to residents’ comfort. Dining receives high marks: meals are frequently described as scratch-made, down-home, and outstanding—an important quality-of-life factor that several reviewers mentioned explicitly.
Activity programming and social environment are also strong points. Reviewers note comprehensive daily activities, increased socialization, and new friendships forming among residents. Positive roommate experiences and creative staff efforts to engage residents are cited as reasons families feel comfortable and see improvements in their loved ones’ participation and mood.
However, there are notable negative outliers that introduce caution. A small number of reviews are strongly critical—using terms like "one-star," "disappointed," and "dump"—and at least one account alleges unfair treatment serious enough to involve authorities and formal complaints. There is also a specific allegation of unprofessional behavior by an LPN named in the summaries. These negative reports are stark compared to the majority of positive feedback and indicate some variability in individual experiences or isolated incidents.
Taken together, the pattern suggests Ledgewood performs very well in clinical care, activities, dining, and facility maintenance for most residents, with staff and management engagement frequently praised. Prospective residents and families should take the overwhelmingly positive consensus seriously but also do due diligence: during a visit, ask about any past complaints or incidents and how they were resolved, meet the nursing and direct-care staff who will be responsible for daily care, inquire about staff turnover and training (especially for dementia care), and speak to current families or the ombudsman if possible. This balanced approach will help confirm whether the facility’s strong qualities align with an individual resident’s needs and help identify whether the negative outlier concerns reflect isolated issues or patterns that warrant further investigation.
