Pricing ranges from
    $7,968 – 10,358/month

    Bay Square at Yarmouth

    27 Forest Falls Dr, Yarmouth, ME, 04096
    4.4 · 72 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Excellent memory care, minor drawbacks

    I placed my mother here and overall I'm impressed - the staff are caring, attentive and knowledgeable about memory care, they greet her by name and are proactive about activities. The food and restaurant-style dining are very good, the grounds and common areas are beautiful and spotless, and there are plenty of trips, programs and social opportunities. Downsides: rooms are small (companion/shared options limit privacy), the building feels older in places, and costs are high with occasional communication hiccups. Despite that, her care is excellent and I would recommend this community.

    Pricing

    $7,968+/moSemi-privateAssisted Living
    $9,561+/mo1 BedroomAssisted Living
    $10,358+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.43 · 72 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.4
    • Meals

      4.2
    • Amenities

      4.2
    • Value

      2.7

    Pros

    • Kind, compassionate and engaged staff
    • Proactive and generally effective communication with families
    • Welcoming leadership and approachable administration
    • High-quality, varied meals with restaurant-style dining
    • Gluten-free and dietary options available
    • Clean, bright, and aesthetically pleasing facility
    • Well-maintained common areas and attractive grounds
    • Home-like, small/intimate community atmosphere
    • Strong memory-care expertise and well-trained staff
    • Individualized care plans and personalized attention
    • Wandering supervision and dementia-appropriate programming
    • Full nursing staff with dignified end-of-life/hospice capability
    • Wide range of activities and enrichment (exercise classes, Bingo, music, arts)
    • Regular social events, trips, transportation assistance and excursions
    • Multiple amenities (library, recreation room, beauty/barber shop)
    • Private rooms and multiple apartment layouts including efficiencies and two-bedrooms
    • Housekeeping and laundry services provided
    • Safety emphasis and attentive personal care (meds, bathing, dressing)
    • Easy transition and support for aging in place
    • Responsive problem-solving and staff who go above and beyond
    • Visitors and pet/dog visits allowed
    • Positive resident socialization and staff-resident rapport
    • Many reviewers highly recommend the community
    • Outdoor spaces and proximity to parks/river for walks
    • Geriatric-focused medical support and attention to resident preferences

    Cons

    • High cost and prohibitive pricing for many families (memory care private-pay)
    • Some reports that the community is not MaineCare-friendly
    • Occasional staffing shortages or limited nursing supervision reported
    • Some rooms and memory-care units are small
    • Mixed reports of dated areas or 1970s decor in parts of the facility
    • Intermittent maintenance and housekeeping concerns in some accounts
    • Instances of poor family communication and internal communication gaps
    • A few reports of misleading or unclear information about inclusions and refunds
    • One report of an admissions comment about spaces opening after holidays (insensitive)
    • Privacy concerns when rooms are shared
    • COVID-era restrictions reduced socialization at times
    • Not ideal for fully independent seniors seeking minimal assistance
    • Isolated but serious allegations (racism, staff misconduct, filthy conditions)
    • Respite care and short-term stays considered cost-prohibitive by some
    • Some reviewers felt the tour staff or admissions were uninformed
    • Conditional recommendations depending on specific needs and fit
    • Some residents reluctant or not a good fit despite good care
    • Internal coordination (e.g., PT to nurse) reported as inconsistent in at least one case
    • Perceived value sometimes not matching expectations for the price

    Summary review

    Overall sentiment: Reviews of Bay Square at Yarmouth are strongly positive in aggregate, with the most frequent praise focused on the staff, cleanliness, dining, memory-care expertise, and the community’s warm, home-like atmosphere. A large number of families describe staff as kind, compassionate, proactive, and personal — caregivers and nursing staff who learn resident preferences, provide dignified care, and build trusting relationships. Many reviewers explicitly say residents are happy and well cared for, and several note that the facility fosters family-like interactions and social engagement.

    Care quality and memory care: Multiple reviews highlight robust memory-care programming and well-trained staff. Reviewers cite individualized care plans, wandering supervision, and effective support for residents needing help with medications, bathing, or dressing. The availability of full nursing services, geriatric doctor involvement, and on-site hospice/ end-of-life capability are repeatedly mentioned as strengths, enabling aging in place for many residents. Memory care rooms are described as clean and efficiently set up (some with bathtubs), though reviewers also note that memory-care units can be small.

    Staff, communication and management: The community is frequently described as having welcoming leadership and approachable administrators. Many families report proactive communication, responsive problem-solving, and staff who go “above and beyond.” That said, there are a number of isolated but recurring concerns about communication: a few families reported poor or delayed updates about medication or behavior changes, internal coordination gaps (for example between therapy and nursing), and at least one complaint about long refund delays and unclear inclusions. These issues appear in a minority of reports but are notable because they affect trust and transparency.

    Facilities, cleanliness and amenities: Bay Square is commonly described as bright, clean, and aesthetically pleasing, with lots of glass, sunny common areas, attractive grounds, and multiple courtyards. Amenities often called out include a library, recreation room, beauty/barber shop, separate family dining room, and fitness or exercise space. Many reviewers praised the restaurant-style dining (three meals a day) with generous portions and menu variety, including gluten-free options. Some reviewers note that while the food is very good and well-liked, it may not be “restaurant-quality,” but overall dining gets high marks for variety and resident enjoyment.

    Activities and social life: The activity program receives frequent praise: exercise classes, Bingo, arts and music programs, trips, shopping days, birthday celebrations, movie nights, and use of an excursion van are all cited. Staff are commended for encouraging participation and proactively engaging residents. The community’s small size and home-like environment appear to facilitate socialization and individualized programming, which many families appreciate.

    Cost, payment and accessibility: One of the clearest patterns in the reviews is concern about cost. Multiple reviewers describe the community as expensive (one cited roughly $10,000/month), memory care being private-pay only, and some families noting that their finances would not last long-term without MaineCare. Bay Square is described by some as not MaineCare-friendly, and staff sometimes recommend other options for those needing MaineCare-compatible placements. A few reviewers also view respite or short-term stays as cost-prohibitive.

    Negative and isolated issues: Although most feedback is positive, several negative items appear across reviews and should be considered. Some reviewers report small rooms or dated decor in portions of the building, maintenance lapses, or intermittent staffing shortages. A small number of reviews raise serious allegations (racism, staff taking residents’ food, filthy conditions, hostility), but these appear isolated against a much larger background of praise. Other recurring concerns include privacy in shared rooms, perceived miscommunication about what is included in fees, and at least one deeply insensitive admissions remark about room availability after holidays — all of which indicate opportunities for improved admissions training, clarity in contracts, and internal communication.

    Fit and suitability: Bay Square often receives high recommendations for residents who need assisted living or memory-care services and who value a small, intimate community with strong staff-resident relationships. It may be less well-suited for very independent seniors seeking minimal assistance or for families constrained by public benefits or tight budgets. Some reviewers said the community was “not a fit” for specific individuals even while noting the staff and programs were good, underscoring that personal fit and unit size/layout matter.

    Summary assessment and actionable notes: In summary, Bay Square at Yarmouth is widely regarded as a clean, well-run, and compassionate assisted living and memory-care community with strong activity programming, good food, and a staff culture of individualized care. The principal downsides are high cost, occasional communication/administrative lapses, some small or dated rooms, and a few isolated but serious negative allegations. Prospective families should: (1) verify current pricing and what is included (and get it in writing); (2) ask about MaineCare policies and alternatives if public support may be needed; (3) request specifics on room sizes and memory-care unit layout; (4) discuss staffing patterns and how internal clinician-to-nurse communication is coordinated; and (5) follow up on references from current families to confirm that the positive themes reported here match current operations. Overall, most reviewers recommend Bay Square, particularly for those who prioritize personalized care, memory-care expertise, and a small, home-like environment and who can accommodate the community’s pricing structure.

    Location

    Map showing location of Bay Square at Yarmouth

    About Bay Square at Yarmouth

    Bay Square at Yarmouth sits by the Royal River in a grand seaside inn that feels like summer on the shore, with spaces that look cozy and welcoming and a bit majestic too, full of fireplaces and soft chairs where people gather to visit or sit by themselves with a book. The place offers independent living if someone wants a simple, social setup and doesn't need much help, and then there's assisted living for folks who want to stay self-sufficient but could use support with chores, bathing, or managing medication, and then mind & memory care for anyone living with Alzheimer's or dementia, where they keep everything safe and structured and still make time for nice things like gardening, music, and reminiscence therapy. People find private suites and apartments, sometimes with kitchenettes that have handy little touches like a mini-fridge and lots of storage, and there are both smaller places and roomier one- or two-bedroom setups for sharing or having company, with pet-friendly policies that let people bring along a furry companion, and the community is run by local staff with help from the bigger Benchmark organization that runs other places in New England.

    There's free parking if visitors need to drop by, or a bus line for getting around town, with transportation available for appointments or outings, so people can go shopping or visit family and not worry about finding a ride. Meals are prepared by a professional chef with special dining programs and all sorts of options for allergies or special diets, so there's vegetarian, kosher, gluten-free, diabetic-friendly, and even low-salt food, and there's a private dining room if someone wants a family meal or just a quieter place. Folks can use room service if they're not up to heading out to the dining room, and there are guest meals for visitors, so families can stay close.

    The building is three stories with elevators, and everything's set up for wheelchair access, including full bathtubs, walk-in showers, and ramps, so anyone with mobility issues can move around without trouble. The grounds have an enclosed courtyard, raised gardening beds, walking paths, and outdoor patios that make sitting outside easy and safe, and there's a swimming pool and hot tub along with a fitness center for staying active. There's a TV lounge, a computer room, a library with computer stations, and a clubroom where people can play Bridge or join in on group activities, so there's always a way for people to spend time together or just unwind.

    Care here stays consistent as needs change, with aging in place a focus-people don't have to move if their health changes. There's hospice support when long-term or comfort care is needed, and skilled nurses are around for folks who start needing closer medical attention. Housekeeping comes standard, so rooms stay clean, and there are beautician and salon services onsite, plus staff on hand every day except Sunday, helping folks from eight to five.

    Bay Square offers adult day services in a separate part called Bay Square at Yarmouth Adult Day, so people who care for an elder at home can get a break, whether for a day or longer if they need it, and there's short-term respite care on a daily, weekly, or even monthly basis, so families can take a breather while the resident gets the care they need during a transition or recovery. There are regular religious services for both Protestant and Catholic residents, with visiting chaplains and options to go offsite for devotion or worship as well. Activity programs run the full range with games, social time, art, music, educational events, and sensory-based activities like snoezelen, meant to make days interesting and foster new friendships or just bring purpose to daily life.

    Bay Square at Yarmouth began in 1999 and keeps the feel of a small, welcoming community, offering both quiet privacy and chances for connection, so people keep their independence while always having support nearby, and nobody much feels lost in the shuffle, as the associates really seem to get to know each resident. For those wanting more info or resources on senior living, care, or planning, the Bay Square website has glossaries, guides, and stories from other residents, so it's easy for families to learn what life here can be like without feeling overwhelmed by too much information all at once.

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