Overall sentiment across the reviews is strongly positive, with repeated emphasis on excellent staff and a caring culture. Reviewers consistently describe the team as professional, kind, friendly and sensitive; staff are praised for treating residents as individuals and for being hands-on and responsive to questions and needs. Multiple reviewers singled out nursing, the director and management for responsiveness and strong leadership, including praise for how the manager handled the COVID-19 pandemic by balancing health precautions with residents’ emotional needs.
Care quality and daily operations receive high marks. Housekeeping and maintenance are described as "fantastic," always cleaning, responsive, and quick to address issues. The facility is frequently noted as smelling freshly cleaned, having fresh paint, and offering apartment personalization (customizable paint colors) and provided furniture — details that contribute to a comfortable, home-like environment. Private apartments are described as very large and roomy, while shared rooms are considered adequate.
The activities program is another major strength. Multiple reviewers praised an energetic activities director and a schedule offering lots of daily activities, including outings to restaurants, parks and events like Bowie Baysox games. Residents and families report frequent events, parties, going-away celebrations and a general sense that social engagement is a priority. Families also feel welcome to join meals and events, reinforcing a community-oriented atmosphere.
Dining receives mixed but generally favorable feedback. Several reviewers say the meals are of good quality and that families are encouraged to share meals with residents. However, a recurring concern is dining service: service can be slow and staff may occasionally be inattentive to specific dietary preferences. Importantly, reviewers also note that dining issues are usually handled appropriately when brought to staff attention, indicating responsiveness even where service shortfalls occur.
There are a few consistent concerns to be aware of. Outdoor space is limited, which may matter to residents who value extensive outdoor access. Communication with families is highlighted as an area for improvement by some reviewers — while many find staff welcoming and communicative, a few state that family communication could be better. Availability is also an issue: reviewers mention the facility often has a wait list or is full, so immediate admission may be difficult. A small number of administrative/financial concerns appear in the reviews, such as a charge billed to a son for pet supplies; while this seems to be an isolated incident, it suggests billing transparency is worth clarifying during move-in.
Taken together, these review summaries paint Annapolitan Assisted Living as a well-managed, clean, and engaging community with strong, compassionate staff and robust programming. The primary trade-offs noted are relatively minor operational issues (dining service speed, occasional family communication gaps), limited outdoor space, and availability constraints. For prospective residents and families who prioritize high-quality personal care, active programming, and a warm, family-friendly atmosphere, reviewers overwhelmingly recommend Annapolitan and describe it as an excellent decision for their loved ones.
