Complete Care at Heritage sits at 7232 German Hill Rd in Dundalk, Maryland, and provides both skilled nursing and assisted living services for older adults who need support with health or daily living. The facility can take up to 177 residents and usually has about 151 people living there each day, with nursing staff on site providing an average of 3.5 hours of direct care per resident each day, though this is a bit lower than the state's average, and the nurse turnover at 47.6% shows staff do change more than many other places. Complete Care at Heritage has received inspection reports with a total of 63 deficiencies in recent years, including some serious ones related to infection control and medication errors, as well as reports about supervision and accident hazards, and during a complaint report in February 2025, there was a fine issued after another deficiency was found.
The building is known for being clean and having a pleasant smell, and it's described as spacious with modern, well-kept rooms and a helpful front desk receptionist. Staff include nurses, aides, and secretaries who treat residents with dignity and compassion, even as the community deals with challenges common to many nursing homes. There's a dedicated activities director running lots of events, recreational programs, arts and movie nights, and the community often brings in cultural events that help keep the environment lively. Facilities include a therapy gym, an arts room, a garden, salon services, and accessible walking paths. The dining program is flexible, with all-day options and special meals for those with allergies or diabetes, and meals are often mentioned as being excellent.
Complete Care at Heritage provides help with daily activities like bathing, dressing, transfers, and medication management, and offers both short-term rehabilitation and longer stays for those needing recovery after injury, illness, or surgery, as well as care for chronic health conditions including pulmonary, cardiac, memory, and orthopedic concerns. Care is managed by an interdisciplinary team, so medical, therapy, and nursing staff work together, and the facility collaborates with outside hospitals and specialists for more complicated needs. Residents get 24-hour monitoring and an emergency call system, with services in place for non-ambulatory residents and those in wheelchairs. Community staff speak English and possibly other languages.
The community welcomes everyone and supports comfort and spiritual needs with respectful care and simple services like laundry and housekeeping, move-in help, and a full-service dining room that welcomes residents for meals throughout the day. Those with Medicaid or Medicare coverage can get care here. Heritage has tools for accessibility, letting residents adjust information displays to suit their vision needs. The location is open every day at all hours and provides both short-term and long-term care directed by clinical teams. The facility isn't currently accepting new patients, but there's a way to ask about when a place might open up. Heritage focuses on giving compassionate support to each resident, aiming to meet different needs through personalized care, from physical therapy and memory support to community life and safety, all in a setting where people say they're treated kindly.
