Overall impression: Reviews of Autumn Lake Healthcare at Long Green present a strongly mixed picture. Many reviewers praise individual staff members, therapy services, social work, and activities, while a substantial set of reviews describe serious operational failures: inconsistent nursing care, understaffing, cleanliness and pest problems, medication and wound-care errors, and administrative lapses. The repeated nature of both positive and negative reports suggests that the experience at this facility varies significantly by unit, shift (notably nights and weekends), and which staff members are on duty.
Staff and care quality: One of the facility’s clearest strengths is its people—numerous reviewers single out caregivers, nurses, therapists, and social workers by name for compassionate, attentive service. Social work and discharge coordination receive particularly strong marks (e.g., Sherrie, Mrs. Galloway, and Traci are cited repeatedly). Therapy and rehab services are frequently described as excellent, with multiple reviewers crediting the PT/OT teams for successful recoveries and good outcomes. At the same time, there are repeated and serious complaints about inconsistent nursing care: missed or late medications, patients left in urine for long periods, inadequate assistance with ADLs, and reports of unprofessional conduct. Night and weekend coverage emerges as a common concern, and contracted therapy staffing has produced gaps in continuity of care for some residents.
Safety, clinical incidents, and medication/wound care: Several reviews describe clinically significant problems—lost physician orders, medication errors, an unsafe wound-care incident, infections not detected promptly, and inadequate pain control. These reports are serious because they imply potential harm beyond poor experience. There are also accounts of falls and questions about wound management and adherence to physician instructions. Conversely, other reviewers reported competent wound care and positive clinical outcomes. Because both positive and negative clinical anecdotes appear frequently, families should be cautious and verify nurse staffing levels, wound-care protocols, and medication administration practices before placement.
Cleanliness, pests, and facility condition: Opinions on cleanliness and facility condition are polarized. Many reviewers praise clean rooms, attentive housekeeping, and a pleasant atmosphere; others report strong urine smells, fruit flies, flies in rooms, and multiple accounts of bed bugs and generally poor housekeeping—especially on lower floors. The building is described as aging but charming, and renovations are planned or underway according to some reviewers. Maintenance staff receive praise in several accounts, though courtyard and exterior upkeep, bathroom conditions, and hot water inconsistencies are mentioned as problem areas in other reviews. These divergent reports suggest variable housekeeping and maintenance performance depending on unit and timing.
Dining and nutrition: Dining feedback is mixed and highly variable. Several reviewers praise the dietary team, homemade meals, holiday-themed dining, and specific kitchen managers (e.g., Shelly) for thoughtful, quality food. Conversely, many others report cold meals, poor dietary choices (including inappropriate foods for medically fragile patients), and overall dissatisfaction with food quality. There are also isolated but concerning reports of inappropriate handling of patient meals (e.g., microwaved meals for chemo patients) and sanitation issues related to food service in some accounts.
Activities and special programs: Activities and wellness programming are a commonly cited strength. The recreation department, individual activity staff (Connie, Tracey), and addiction recovery/wellness programs receive consistent praise. Regular activities such as movie nights, Bible study, bingo, and specialized wellness classes are highlighted as meaningful contributors to quality of life for many residents.
Administration, communication, and billing: Administrative experiences are mixed. Several reviewers commend admissions, front-desk staff, billing representatives (Deva), and social services for responsive, professional handling of transitions and paperwork. Others describe disorganization—lost discharge paperwork, poor communication about discharges, billing discrepancies, and an impression that management prioritizes payment over resident care. Multiple reviewers filed complaints with state or city long-term care offices, indicating persistent unresolved concerns for some families.
Property logistics and visitor experience: Positive notes include secure entry, accessible location with bus routes, good parking, spacious cafeteria, and a community feel for many. However, issues such as limited in-room fridge space, inadequate restrooms for incontinent residents, call light malfunctions, and missing or stolen personal items are also reported. Visitors and family members frequently praise specific reception staff for friendliness and helpfulness.
Patterns and risk areas: The recurring themes that signal risk are staff shortages during nights/weekends, inconsistent housekeeping leading to hygiene/pest problems, medication and wound-care lapses, and occasional unprofessional or abusive staff behavior. Conversely, the facility has clear strengths in therapy/rehab, social work, activities, and pockets of exceptionally committed staff. The coexistence of both glowing and scathing reviews suggests variability in the resident experience that may depend on timing, unit assignment, and which staff are on duty.
Bottom line: Autumn Lake at Long Green shows many strong elements—excellent therapy services, a robust activities program (including specialty wellness/addiction support), and highly praised social work and some dedicated clinical staff. However, those positives are tempered by repeated and serious complaints about nursing consistency, understaffing (especially off-hours), cleanliness and pest control, medication/wound-care safety, and administrative lapses. Prospective residents and families should weigh the facility’s therapy and activity strengths against the operational concerns, perform in-person visits across different days and shifts, ask specific questions about staffing ratios, wound and medication protocols, pest control measures, and valuables policies, and obtain clear written assurances on care and discharge procedures before placement.
