Overall sentiment is mixed but leans positive around social life and certain staff, while raising notable concerns about consistency of nursing care, cleanliness in some areas, facility condition, and administrative responsiveness.
Care and staffing: Reviewers commonly note there are plenty of nurses and aides and that many staff members are caring, helpful, and know residents by name. Multiple comments praise positive interactions with staff and management and say specific caregivers are attentive. At the same time, a recurring theme is variability in staff quality — reviewers report a mix of very caring employees and others who are slow to help or appear indifferent. Several reviews specifically mention inconsistent staff responsiveness and concerns about nursing care and patient handling. This creates a polarized experience: some families feel strongly that care is good, while others report incidents or patterns that suggest lapses in timely or attentive nursing.
Activities and social life: The facility receives strong, consistent praise for its activity program. Bingo, music, sing-alongs, bowling, motion activities, church services, and a robust daily activity schedule led by an activity director are repeatedly cited. Residents appear engaged and many express enjoyment of the social programming; one reviewer noted a family member who likes the facility and does not want to leave, which underscores the success of the social offerings.
Facilities and cleanliness: Reviews describe the building and communal spaces as nice, with a very large dining room and some very clean, quiet, spacious single-bedroom apartments. However, there are multiple reports of problems in certain areas: some rooms are old and in need of updating, hallways are cluttered with random items, and reviewers mention unpleasant smells. More serious cleanliness concerns include reports of soiled diapers and bedding being left unattended. These contrasting observations suggest that condition and housekeeping standards may vary by unit, shift, or wing.
Dining and amenities: Food is described positively by several reviewers and the dining room is noted as large and accommodating. The facility’s location near a senior center and nearby stores is also cited as a convenience and benefit. Overall, amenities and communal aspects (dining, activities, quiet spaces) receive favorable mentions alongside isolated negative comments about atmosphere being depressing in certain parts.
Management, communication, and policies: Experiences with administration and communication are mixed. Some reviewers highlight positive interactions with management, while others report unresponsive administration and poor communication regarding care and logistics. There are also concerns raised about billing or insurance practices and an impression by at least one reviewer that financial motivation may influence decisions. Additional operational issues include clothes mismanagement (lost or swapped clothing), reports that no physical therapy was provided (per one reviewer), and complaints about layout — including small rooms, crowded hallways, and too many staff congregating at the front desk.
Patterns and recommendations: The reviews indicate a facility with strong social programming and many caring staff members, but with inconsistencies in nursing care, cleanliness, and administration. Experiences appear to vary significantly by unit, room type, or staff on duty. Concrete items to verify when evaluating this facility in person: current cleanliness protocols and examples of how soiled linens/diapers are handled; staffing ratios and turnover; how the facility ensures consistent caregiver responsiveness; availability of physical therapy and other therapies; policies on billing and insurance; room sizes and condition (newer vs older units); and how personal belongings and clothing are managed. Prospective residents and families should tour multiple room types, speak with the activity director and nursing leadership, ask for references from current families, and check recent inspection or complaint records to get a clearer sense of current performance and variability.
