Overall sentiment across the reviews is mixed, with a wide range of experiences reported. Many reviewers describe Rolling Meadows Assisted Living as an attractive, home-like Victorian facility that is clean and has been recently remodeled in places. Several families praised the facility for warm, caring staff members who provide prompt assistance with daily needs such as showers and mealtimes, as well as for large, well-appointed rooms and good meals. Positive operational aspects mentioned include an open door policy allowing family visits, on-site medical visits from doctors and podiatrists, prompt handling of certain incidents (for example, a sprinkler/pipes incident handled kindly and quickly), and specific staff who actively engage residents in activities. Some reviews explicitly recommend the community and describe a family-like atmosphere and affordability for certain residents. Recent ownership changes and updates were noted as improving the environment and staff morale in some accounts.
However, the reviews also document serious and recurring concerns, especially around clinical care and management. Multiple reviewers reported inadequate dementia care and poorly trained staff for residents with cognitive impairment. There are several alarming allegations of medication dispensing errors, delayed emergency response, and instances where neglect reportedly contributed to hospital alerts and serious outcomes such as strokes. Personal care lapses were described, including not changing underwear leading to infection. Nighttime staffing and behavior were a recurring negative point, with complaints about night staff yelling and unprofessional interactions with family members. Communication from leadership is also questioned in several reviews, with reports of rude text messages from management and an overall sense of poor communication in some situations.
Activity programming and engagement appear inconsistent. A common theme is that many residents spend large parts of the day watching television and lack meaningful or regular activities; that said, a subset of reviews mentions active programming and staff-led engagement (for example, an engaging hangman activity run by a staff member named Corey). COVID-era limitations were cited as reducing available activities and remote viewing options, with some families wishing for better technology to stay connected during shutdowns. Additional operational and maintenance issues were noted: slow elevator service, bathrooms taken out of service for extended periods, shortages of supplies (toilet paper, coffee condiments, parmesan cheese), reports of items stolen, inability to regulate room temperature, and occasional reports of pests or need for deeper cleaning. There are also complaints about pricing of on-site items such as toiletries, which some reviewers said were double the expected cost.
A clear pattern is variability of experience—some families describe near-perfect care, attentive management, timely responses, and content residents, while others describe neglect, safety incidents, and poor management interactions. This suggests inconsistency between shifts, staff members, or possibly between periods before and after ownership or staffing changes. Several reviewers suggested practical safeguards such as random check-ins and closer oversight for residents with complex medical or dementia-related needs. Accessibility is another pragmatic concern for some residents, particularly those who wander or have mobility issues, due to stairs and elevator problems.
In summary, Rolling Meadows shows strengths in physical environment, cleanliness, meal quality, and in many cases, compassionate direct-care staff and family-friendly policies. At the same time, the facility has significant and frequent reports of clinical lapses (notably dementia care, medication management, and emergency response), leadership and communication problems, inconsistent activity programming, and maintenance/supply issues. Prospective families should weigh the positive daily-living and community aspects against the documented safety and care concerns, ask specific questions about dementia training, medication protocols, nighttime staffing, and oversight, and consider arranging unannounced visits or random check-ins to verify consistent standards of care.
