South River Healthcare Center

    144 Washington Rd, Edgewater, MD 21037
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.48·(84)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.5
    • Meals

      1.5
    • Amenities

      1.9
    • Value

      1.4

    Pros

    • Compassionate and attentive nursing staff
    • Strong physical and occupational therapy program
    • Helpful and welcoming admissions and front-desk team
    • Large private rooms with in-room amenities
    • Attractive outdoor grounds and garden areas
    • Patient-centered end-of-life and family engagement
    • In-room entertainment options (Netflix) and DoorDash allowance
    • Coordinated transportation services (when functioning)
    • Faith and cultural accommodation
    • Dog-friendly environment

    Cons

    • Inconsistent nursing and caregiver availability across shifts
    • Weak overnight and weekend clinical coverage
    • Gaps in care responsiveness and call-button response
    • Sanitation and incontinence-care process deficiencies
    • Maintenance and accessibility shortcomings in building infrastructure
    • Inconsistent meal quality and dining service continuity
    • Communication and discharge-planning breakdowns
    • Transportation coordination failures
    • Medication-administration delays and documentation gaps
    • Variable staff conduct and supervisory oversight
    • Billing, deposit, and refund process weaknesses
    • Inadequate incident escalation and family communication
    • Safety and fall-prevention process gaps
    • Inconsistent record-keeping and insurance handling
    • Pest-control and infection-control practice concerns

    Summary of reviews

    Reviewers describe a highly mixed experience at South River Healthcare Center, with clear strengths in rehabilitation and some areas of customer-facing operations alongside recurrent operational weaknesses. The facility receives repeated praise for its physical and occupational therapy teams, several admissions and front-desk staff members, and instances of compassionate nursing and end-of-life support. Amenities that families valued include large private rooms in some units, pleasant outdoor grounds, in-room entertainment options, and allowances for family-provided meals and delivery services.

    At the same time, a consistent theme is variability: care quality and responsiveness appear to differ markedly by shift, unit, and individual staff member. Families reported delays in nurse response times and call-button attention, limited overnight and holiday coverage, and examples of transport or appointment coordination failures. These variations translate into concerns about timely clinical care, medication administration, and follow-through on discharge planning. Several reviewers described difficulty obtaining clear, timely communication from social work, case management, or administration, which compounded stress during transitions of care.

    Facility condition and operations are another area of mixed feedback. Some portions of the building and common areas were described as clean, well-lit, and home-like, while other accounts cited sanitation concerns, pest-control issues, and maintenance shortfalls such as nonfunctioning toilets, worn mattresses, narrow doorways, and accessibility barriers. Safety-related matters were also highlighted: fall-prevention practices, transfer and equipment use, and general incident escalation processes were described as inconsistent, contributing to family concern about resident safety.

    Management and administrative processes were repeatedly cited as problematic in specific domains. Reviewers flagged billing, large up-front deposits, deposit-refund handling, and insurance documentation as opaque or error-prone; one or more accounts referenced formal dispute resolution activity. There are also serious individual claims including alleged theft and financial mishandling that families should verify directly with the facility and regulators. Communication failures around discharge, missed medical appointments due to transport, and inconsistent documentation were common operational issues noted across reviews.

    Dining and daily living services drew varied responses: some families found meals acceptable and appreciated flexibility for supplementary food, while others described cold or repetitive trays and inconsistent dietary accommodations. Activity and social programming received less consistent commentary, though outdoor spaces and family-oriented touches were appreciated by some.

    Taken together, the pattern suggests South River has operational strengths—notably in rehabilitation and certain staff relationships—but also persistent systemic issues around staffing consistency, maintenance, sanitation, communication, and administrative transparency. Prospective residents and families should consider on-site inspections that verify current cleanliness and accessibility, ask specific questions about night and weekend staffing levels, review discharge and transport procedures, and obtain clear written explanations of deposit and billing policies before admission.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    South River Healthcare Center is located at 144 Washington Rd, Edgewater, MD, 21037.

    About South River Healthcare Center

    South River Healthcare Center sits over on Washington Road in Edgewater and when you get there, you'll see it's got an older look to it because the building hasn't had many updates, but they work hard to provide skilled nursing and rehab care, mostly for people who are staying for a long time or recovering from a hospital visit, and they do skilled short-term care, memory care, and hospice, too. The place is a for-profit nursing home, run by Health Care Facility Management, LLC, and tied to Communicare Health and MedStar Health, with a team managed by Richard Odenthal since 2012, and they have a nurse turnover rate that's better than the state average, which probably helps keep things steady for residents, though they're a little short on nurse staff hours compared to most places. They've got 111 certified beds, but only 8 were certified out of 11 available as of June 2025, but they've been averaging about 103 residents a day, offering all-day dining in a restaurant-style setting with a chef who works around allergies and different diets, so meal time feels a bit like going out, and residents sit in a dining room for meals. There's an emergency alert system, and the rooms come furnished with private bathrooms, cable TV, a little kitchenette, phone, air conditioning, and Wi-Fi, with ADA accessibility throughout. Activities are a steady part of the daily routine - they do bingo, live music, elementary school visits, movie nights, and even a prom for residents, plus family support so everyone gets involved, and the community's got walking paths, a library, a garden, and game rooms so people stay active. Their wellness room and spa give folks a way to relax, and there's an arts room for those who like crafts. People can join a resident or family council to address problems and make suggestions, which gives the community a steady way to hear concerns and hopefully improve things.

    On the medical side, they run with a focus on skilled nursing care, long-term care, memory support, medication management, and daily activity help, plus they do physical, occupational, and speech therapy as part of their rehabilitation programs, so a lot of residents come here to recover or deal with ongoing health issues, including kidney care and advanced specialty hospital services, and you'll see that there's always someone on duty since they promise supervision around the clock. Doctors are supposed to review each resident's plan and sign off on care, though state inspectors have found cases where records weren't kept as well as they should be, and sometimes care wasn't reviewed properly by doctors - this has led to 42 deficiencies on inspection reports, including infection control issues and not always protecting residents from accident hazards or potential abuse, though inspectors didn't report any actual serious harm happening, just risks that could have caused problems. They accept Medicare and Medicaid for folks who need help paying, and they'll coordinate your move in and provide transportation and parking. Social wellness is important here, so the team works at building friendly relationships, which they call the South River Approach to Senior Care, aiming to keep people connected in body, mind, and soul. Many say the care team has a positive attitude and tries to make the environment supportive, even with the older facility and various documented issues in the past. They run regular activities, help with daily needs, and offer respite care so families can get a break. Staff receive training on cultural competency, which is important for a diverse group of residents, and there's no age restriction. South River Healthcare Center isn't a Continuing Care Retirement Community, just skilled nursing and related care, but it tries to give as much support and choice as possible for daily life, recovery, and well-being, even as the building itself is showing its age and inspection records show there's plenty that still needs constant attention and improvement.

    People often ask...

    South River Healthcare Center offers assisted living, memory care, and skilled nursing.

    There are 7 photos of South River Healthcare Center on Mirador.

    The full address for this community is 144 Washington Rd, Edgewater, MD 21037.

    No, South River Healthcare Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of South River Healthcare Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact South River Healthcare Center directly. There is no cost for this service. We are compensated by the community you select.

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