Overall sentiment across the reviews for Forest Hill Heights is strongly positive, with a clear and recurring emphasis on the quality of staff and the level of care. Multiple reviewers describe staff as caring, kind, and genuinely invested in residents’ wellbeing — often noting a family-like atmosphere. There are repeated statements that staff treat residents like family, provide person-centered care, and possess experience and dedication particularly suited to dementia care. Several reviews highlight 24/7 availability and active efforts to engage residents at night, which reviewers see as above-and-beyond service. Many families reported a smooth move-in process, helping their loved ones settle quickly and feel comfortable.
Staff and management receive consistent praise. Long-tenured staff, a friendly front desk, and a supportive administrator (named specifically in one review) contribute to a welcoming impression for tours and admissions. Numerous accounts describe staff who go out of their way during difficult times and who are supportive of families. The community is repeatedly called trustworthy and safe; residents and families frequently say they feel secure and cared for. The presence of staff family members who choose to live there and the sense that employees enjoy working at the facility are offered as additional indicators of a strong culture.
Facilities and apartment features are mixed but generally favorable. Many reviews mention apartment-style, two-room or private rooms with locks/keys, which residents value for privacy and independence. Cleanliness is frequently noted, and some rooms have been recently renovated or are newer, contributing to a bright, well-appointed feel. At the same time, the building is repeatedly described as older with long halls; several reviewers said renovation is planned or in progress. While maintenance and upkeep are generally credited, there are isolated operational incidents cited (for example, an elevator being out for several days) that point to the realities of an older building.
Dining and activities are important strengths. Multiple reviews praise the food — some specifically say residents "love the food" and that seconds are available. The community appears to offer many programs: daily activities, outings by van, social meals, and late-evening engagement for residents who need it. These offerings contribute to high resident involvement, social interaction, and a sense of accomplishment. That said, some reviewers reported occasional dislike of particular meals, concerns about limited meal variety or processed options, and at least one mention of restricted meal choices. Activity engagement is robust for many residents but a few reviews note difficulty keeping certain residents involved.
Operational and logistical concerns are present but less frequent. A handful of reviews mention understaffing at times, laundry timing issues, lack of security cameras, and temporary room availability constraints (noted for May/June). Cost is described as reasonable or good value by several reviewers, though the facility is not positioned as the cheapest option in the area. Mobility and accessibility challenges related to the older building layout (long halls, stairs/elevator reliance) are noted and may be relevant for residents with significant mobility needs. There are occasional comments about a "rough start" for some residents during transition, which appeared to resolve according to several reviewers who later reported satisfaction.
In summary, Forest Hill Heights is consistently praised for its compassionate, experienced staff, strong culture of person-centered care, robust activities and social life, and generally clean, apartment-style living that supports independence. The community is described as a "hidden gem" by some and receives frequent recommendations from families. Prospective residents and families should be aware of the facility’s age and ongoing renovation needs, occasional operational hiccups (elevator downtime, laundry scheduling), some variability in meal preferences, and intermittent reports of understaffing. Overall, the dominant theme across reviews is trust in the staff and management, with most reviewers feeling fortunate and relieved to have loved ones placed there.
