Lorien Bulle Rock

    1501 Blenheim Farm Lane, Havre de Grace, MD, 21078
    3.9 · 48 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good rehab inconsistent nursing care

    I placed my mother at Lorien Bulle Rock and was impressed by the immaculate, modern facility, nice rooms, clean common areas, helpful front desk, small cafe, and excellent PT with top-notch equipment and an outstanding social worker. Staff-CNAs, therapists and many nurses-were friendly, engaged and professional, and rehab progress was strong. However, nursing care was inconsistent: slow or missing responses (especially weekends), medication mix-ups/delays, understaffing, and a dehydration incident that led to kidney failure (and concern about a possible pain-med overdose). There were also safety and comfort issues (an unsecured rug, mixed food quality, limited beverage options) and uneven communication from administration. Overall I'm pleased with the rehab results and cleanliness and would recommend it for short-term rehab, but only if you closely monitor nursing, meds and safety.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.88 · 48 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.8
    • Meals

      3.2
    • Amenities

      3.3
    • Value

      2.5

    Pros

    • Attentive and friendly front-line staff
    • Caring and compassionate nurses, CNAs, and GNAs
    • Strong, skilled physical and occupational therapy teams
    • Clean, well-maintained and modern facility/interior
    • Rehabilitation success for many patients
    • Helpful and supportive social worker and admissions staff (in many reports)
    • On-site café (Starbucks) and pleasant common areas
    • Plenty of activities and effective activity coordination
    • Ready equipment for therapies and rehab (good PT equipment)
    • Decent room sizes and agreeable roommates
    • Proactive billing assistance in some cases
    • Good customer service from front desk and parking assistance
    • Special diets accommodated for some residents
    • Fair pricing reported by some families
    • Engaged housekeeping and maintenance

    Cons

    • Chronic understaffing and slow staff response times
    • Inconsistent nursing care; some reports of rude or unprofessional nurses
    • Medication delays, mix-ups, and timing errors
    • Serious clinical concerns reported (dehydration, kidney failure, possible overdose of pain meds)
    • Safety hazards noted (unsecured rug in lobby/waiting area causing trip risk)
    • Bathroom/bed assistance delays leading to incidents (e.g., bed-wetting)
    • Weekend skeleton crew and reduced monitoring on off shifts
    • Management/administration sometimes unresponsive or poor communication
    • Occasional discriminatory or unprofessional staff behavior reported
    • Inconsistent food quality and limited beverage/soda availability
    • Doctors not always communicating with families about care
    • Promises not kept (e.g., beds not opened as stated)
    • Mixed experiences with admissions or director responsiveness
    • Some families report overall neglectful care

    Summary review

    Overall sentiment across these reviews is highly mixed and polarized: many families and patients praise Lorien Bulle Rock for its clean, modern facility, strong rehab results, and a number of genuinely caring and skilled staff members, while an important minority report serious quality-of-care and safety issues tied to understaffing and inconsistent management.

    Care quality and clinical teams: A frequent strength cited is rehabilitation — physical therapy and occupational therapy are repeatedly described as excellent, with good equipment and therapists who helped patients make meaningful progress. Several reviewers explicitly said they would return for rehab based on their outcomes. Nursing and clinical care, however, show substantial variability. Many reviewers praise nurses, CNAs, and GNAs as attentive, compassionate, and clinically competent; others report rude or unprofessional nursing behavior, slow responses to call lights, missed medication timing, and medication mix-ups. There are some alarming reports of clinical harm (reports of dehydration that contributed to kidney failure, concerns about a potential overdose of pain medication, and inadequate monitoring), so while many patients receive first-rate care, there are also documented serious safety concerns in some cases.

    Staffing, responsiveness, and safety: Understaffing and slow staff response recur as one of the most consistent complaints. Delays in bathroom assistance and call-button responses led to incidents such as bed-wetting and raised concerns about dignity and proper monitoring. Several reviewers specifically noted reduced staffing on weekends and skeleton crews overnight. A concrete environmental safety issue was reported (an unsecured rug in the lobby/waiting area posing a trip risk, especially for walker users). Taken together, these items suggest variability in day-to-day safety and attentiveness that prospective residents and families should probe when touring the facility.

    Facilities, amenities, and environment: The facility’s physical environment receives strong positive comments: modern building, beautiful interior, well-maintained rooms, pleasant common spaces, and an on-site café (Starbucks) were highlighted. Views, room sizes, and housekeeping generally garnered praise. Amenities like TVs in rooms and therapy equipment were favorably mentioned. Activity programming and coordination are frequently listed as a plus — reviewers noted plenty of activities and engaged activity staff, which contributes to residents’ quality of life.

    Dining and comfort items: Opinions on food are mixed. Several families praised the dining experience and accommodations for special diets, while others found the food inconsistent or unappealing and noted limited beverage options (sodas not readily available). One reviewer explicitly mentioned vegetarian menu options could be improved. These mixed reports indicate meal quality is variable and may depend on individual expectations or specific dining staff/shifts.

    Management, communications, and admissions: Experiences with administration and management are inconsistent. Some reviewers commend the admissions administrator and social worker as highly responsive and helpful; others describe unresponsive management, no callbacks, and issues with promises not being honored (for example, beds that were said to be available but not opened). A few reviewers reported proactive billing assistance, while others felt administration was more concerned with finances than with resident care. There is at least one report of discriminatory or racist behavior by a staff member that was laughed off by others, which raises concerns about staff training and complaint handling.

    Patterns and recommendations for prospective families: The dominant pattern is one of high variability — many glowing reports of excellent rehab outcomes, compassionate bedside manner, and an attractive facility sit alongside troubling reports of understaffing, delayed responses, medication and monitoring errors, and a few serious clinical incidents. This polarity suggests Lorien Bulle Rock can deliver high-quality, compassionate care under the right staffing and management conditions, but those conditions are not uniformly present.

    If considering this facility, visitors should: (1) tour during multiple shifts (including weekends and evenings) to assess staffing and responsiveness; (2) ask about nurse-to-resident ratios, recent complaints or state inspections, and how safety incidents are handled; (3) inquire about medication management protocols and communication practices with physicians and families; (4) check specific concerns such as fall hazards in common areas and the process for resolving family complaints; and (5) talk directly with PT/OT staff if rehab is the primary need, since those services are frequently praised. Overall, many families report a very positive experience — especially for rehab — but the presence of several serious negative reports means thorough, targeted due diligence is warranted before entrusting a loved one to the facility.

    Location

    Map showing location of Lorien Bulle Rock

    About Lorien Bulle Rock

    Lorien Bulle Rock is a senior living community that offers many care options under one roof, so folks don't have to move if their needs change. The community has independent living, assisted living, memory care, long-term skilled nursing, respite, hospice care, and a program called Lorien at Home for in-home support. Residents can get everything from simple medication reminders to help with bathing, dressing, and transfers, all the way up to 24-hour supervision and medical care. There's a nursing team on site for 12 to 24 hours each day, with individualized clinical care always available. The building includes an expansive rehab gym with advanced therapy equipment like HUR, NuStep, and SciFit machines, and both inpatient and outpatient physical, occupational, and speech therapy take place here. The staff provides wound care, IV therapy, and support after hospital stays. People also find meal services prepared by a professional chef, restaurant-style dining, special diets for things like diabetes or allergies, and all-day dining hours in an in-house café, so family and friends can join for a meal. The community uses telemedicine to connect residents to health professionals at UMMS Upper Chesapeake Health, and there's a tele-medicine suite for private remote appointments. There's a support dog named Harley and sometimes therapy animals make visits. There's a beauty salon, laundry, housekeeping services, and help with moving in, plus transportation for running errands or going to appointments. The rooms come both private and semi-private, all with full bathrooms, cable TV, telephones, air conditioning, kitchenettes, furnishings, and free Wi-Fi. Safety is important, so there's a 24-hour call system in every room. Residents participate in a community council with their families to share ideas or concerns about care and life in the building. Activities are planned every day, both on and off site, including movie nights, music, fitness classes, arts and crafts, games, and library time, and there's plenty of outdoor space with gardens and walking paths. Lorien Bulle Rock is a smoke-free place, and accepts both Medicare and Medicaid. There are 22 private rooms set aside for hospice and respite guests. The community has skilled rehabilitation, adult day services, and post-discharge outreach programs to help people recover and stay connected. Residents can feel at home, since everything's set up to support different needs-from active lifestyles to more advanced care-without needing to move elsewhere as times change.

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