Overall impression: Reviews of Advanced Rehab are sharply polarized but trend toward a mixed-to-negative overall sentiment driven by operational and nursing problems. Across hundreds of comments there is a persistent pattern: the therapy department (physical, occupational, and speech therapy) is repeatedly praised and frequently described as excellent and instrumental in recovery, while nursing, nursing assistant, and housekeeping functions are repeatedly criticized for understaffing, neglect, and unsafe practices. Many families report outstanding short-term rehabilitation outcomes (Powerback-style success stories) attributable primarily to therapists and certain individual staff members, yet those positive therapy experiences are regularly undermined by unsafe or unsanitary basic care.
Care quality and safety: The single most consistent theme is inconsistent clinical and bedside care. Numerous reviews recount long delays (often hours) for medication or bathroom assistance, ignored call bells, and residents left in soiled clothes or on commodes for extended periods. There are multiple reports of medication mismanagement (meds not available, wrong meds, delayed analgesia), missed wound or dressing care, and communication failures around orders — in some cases leading to infection, hospitalization, or severe complications such as C. difficile/sepsis and urinary tract infections. Safety concerns are prominent: falls, residents left unattended, rough or unsafe transfers, and at least several accounts describing what reviewers perceived as negligent handling (e.g., patient left naked or in soiled bedding). These are not isolated anecdotes; the pattern recurs across different reviewers and timeframes, suggesting systemic staffing/oversight problems.
Staffing, responsiveness, and culture: Many reviewers explicitly attribute poor care to chronic understaffing and high turnover. Night and weekend coverage gaps are repeatedly mentioned, as are shifts with only one aide for many rooms. Reported consequences include slow or absent responses to call lights, delayed medication rounds, infrequent room cleaning, and aides or nurses appearing overwhelmed or disengaged (e.g., seen on phones, arguing in hallways). That said, staffing is uneven — multiple reviews single out individual nurses, aides, therapists, and front-desk staff as compassionate, professional, and effective. Reviewers often state that outcomes depended on which specific staff were on duty: therapy and some named employees receive strong praise, while others are described as unqualified, rude, or negligent.
Sanitation, housekeeping, and maintenance: Cleanliness and maintenance are areas of significant complaint. Reports include rooms and bathrooms with fecal matter, bedpans/soiled items left in rooms, sticky floors, unclean linens, missing pillowcases, clutter, overflowing trash under beds, and pest sightings (mice, roaches, stink bugs). Conversely, some reviewers describe clean patient rooms and attractive grounds; this inconsistent picture suggests varying performance by unit/shift or periods of better/worse housekeeping. Several reviewers explicitly stated that the facility has deteriorated under new ownership or budget cuts, linking maintenance declines to administrative decisions.
Food and amenities: Dining receives mixed reviews. Many families praise the food, customization options, and special dining events; several reviewers credited dietary staff for accommodating preferences and therapeutic diets. Others report undercooked or unappetizing meals, frequent carbohydrate-heavy menus for diabetics, and food left uneaten. Amenities such as private rooms, a salon, activities programming, patios, and an on-site store were appreciated by many. However, some reviewers said promised amenities seen on tours were absent or misrepresented.
Communication and management: Communication problems are frequent. Reported issues include lack of notification about transfers or room changes, miscommunication about lab results and orders, social worker or discharge planning mistakes, and unreturned calls from administration. Several reviewers described management as defensive or unresponsive until family escalation occurred. There are also positive accounts where administration promptly corrected issues and apologized. Taken together, these comments indicate inconsistent leadership responsiveness and variable accountability for clinical problems.
Notable patterns and red flags: Recurrent red flags are long medication delays (sometimes days without meds or hours for pain relief), call bell response times measured in hours, repeated sanitation failings involving human waste, and multiple reports of infection/wound-care complications that led to hospital readmissions. Weekend and night vulnerabilities appear systematic. Conversely, a clear, recurring strength is the therapy team; many reviewers explicitly recommend Advanced Rehab for short-term, therapy-focused stays provided families are prepared to advocate and monitor basic nursing/housekeeping attention.
Conclusion: The reviews portray a facility with real strengths in rehabilitation therapy and individual employees who are committed and effective, but with systemic problems in nursing, housekeeping, medication management, safety oversight, and leadership consistency. Prospective patients and families can reasonably expect high-quality therapy services and some caring staff, but they should also be alert to recurring operational failures that have resulted in neglectful care and safety incidents for some residents. The volume and specificity of serious complaints (sanitation, delayed meds, infections, falls, and poor responsiveness) elevate these from isolated grievances to patterns that warrant careful consideration, close monitoring during any stay, and clear expectations about staffing; many reviewers said outcomes improved only after persistent family advocacy or manager escalation.
