Overall sentiment across the reviews is strongly positive about the quality of personal care and the staff at Pasadena Home Care II. The most consistent praise focuses on compassionate, attentive caregivers and hands-on owners/management who create a family-like, home environment. Multiple reviewers emphasize that staff go above and beyond, respond quickly to questions, help with paperwork (including VA-related processes), and make transitions for new residents smooth. The small size of the facility (generally reported as about 15–16 residents) is repeatedly cited as a major advantage — it supports individualized attention, good staff-to-resident ratios, and a close-knit community feel that many families find comforting, particularly for residents with dementia.
Care quality, staff attitude, and safety features receive the strongest positive mentions. Reviewers routinely describe staff as kind, loving, and knowledgeable, especially in dementia care; families highlight specific caregivers and managers by name. Practical safety and comfort features — private rooms with private baths, bed rails, security systems, and wheelchair-accessible outdoor areas — are repeatedly noted. Several families report that residents are content, clean, and well-cared-for, and many describe the facility as clean, orderly, and well-maintained in living areas. Pricing and transparency are also frequently praised: some reviews cite an all-inclusive value compared to alternatives, clear upfront quotes (one cited $2,950 plus a $500 processing fee), and reasonable costs relative to perceived quality.
However, there are recurring concerns about the physical plant and amenities. While many reviewers say rooms and common areas are clean, a substantial minority report that the facility shows its age — worn or stained carpet, peeling paint, a deck in poor repair, older hospital-style beds, and bathrooms/shower stalls in need of touch-ups. These issues create mixed impressions: one reviewer calls parts of the facility "unkempt" or "grubby," while others explicitly say bathrooms or the kitchen sometimes look unclean. Several reviewers recommend aesthetic upgrades such as new carpeting and bathroom improvements. Outdoor seating and some common spaces are appreciated but occasionally described as restricted or in need of maintenance.
Language and activity programming are the two other notable patterns. A frequent concern is a language barrier: many caregivers speak limited English and primarily speak Chinese, with the owner or some staff members providing English communication. This has caused feelings of isolation for some residents and families, though several reviews note the issue is mitigated when English-speaking staff are available. Activity offerings receive mixed feedback: the facility does run activities (karaoke, bingo, monthly events, hair services), but participation can be low due to the small resident population, dementia prevalence, or COVID-related restrictions. Families express a desire for a published activities/events schedule and more frequent or varied programming. Food impressions are also mixed — some praise the appealing menu and multiple small meals a day tailored to needs, while others find the food bland or note cooking smells in parts of the building.
In summary, Pasadena Home Care II appears to provide high-quality, compassionate, and personalized caregiving in a small, home-like setting with responsive owners and transparent pricing. The most consistent strengths are staff kindness and competency, individualized attention, and a clean, safe environment for many residents. Trade-offs commonly described by families include an aging facility that could use maintenance and aesthetic upgrades, language limitations among some caregiving staff, and a relatively limited activity/programming offering (or low resident participation). Prospective families should weigh the clear benefits of attentive, family-centered care and affordable, transparent pricing against the facility’s physical condition and language/amenity considerations. For families prioritizing personal attention and warmth over modern decor and an extensive activity calendar, reviewers overwhelmingly recommend Pasadena Home Care II; for those needing a fully modernized facility or English-only staff, it may warrant an in-person tour and direct questions about language coverage and planned facility improvements.
