Aventura at The Heights

    7218 Park Heights Avenue, Pikesville, MD, 21208
    3.2 · 6 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Affordable, bright, but unsafe care

    I appreciated the bright common rooms, friendly aides, decent meals and affordable pricing, but serious problems outweighed the positives. We experienced medication errors with no follow-up, a bad fall with little attention, missed showers/toileting, disappearing personal items, and care plans routinely ignored. CNAs seemed overwhelmed and in charge with little supervision, management was unresponsive, and the director appeared out of touch. The locked dementia area felt isolating. I can't recommend this for assisted living-look elsewhere for a safer, more accountable, homey environment.

    Pricing

    Schedule a Tour

    Amenities

    3.17 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      3.3
    • Meals

      5.0
    • Amenities

      4.0
    • Value

      4.0

    Pros

    • Well-appointed, attractive facility interior
    • Pleasant, welcoming communal rooms
    • Friendly, engaged staff and aides
    • High aide-to-resident ratio reported by some reviewers
    • Personalized attention from caregiving staff
    • Residents appearing happy and comfortable in some accounts
    • Excellent meals and dining experience
    • Religious/welcoming spiritual atmosphere for some residents
    • Affordable and reasonable pricing
    • Effective dementia-specific community reported by some families
    • Director/staff who can put prospective families at ease (in some tours)
    • Positive recommendations and testimonials from satisfied residents/families

    Cons

    • Unresponsive or dismissive management and corporate oversight
    • Nursing care described as below basic standards in some reviews
    • Medication errors with inadequate follow-up
    • Care plans not consistently followed
    • Complaints ignored or not adequately addressed
    • CNAs perceived as running the facility due to supervisory gaps
    • Lack of supervision and accountability among clinical staff
    • Showering and toileting schedules not reliably provided
    • Poor communication between staff/management and families
    • Overwhelmed nursing staff and insufficient clinical support
    • Director described as out of touch or in over her head by some
    • Missing clothing and personal items
    • Promises and follow-through not consistently kept
    • Locked dementia ward causing loneliness/isolation for some residents
    • Resident rooms small and limited outdoor/exterior space
    • Occasional building issues (halls warm, AC being fixed)

    Summary review

    Overall sentiment from these review summaries is mixed and polarized: several reviewers praise the facility’s atmosphere, staff compassion, meals, and affordability, while a different group describes serious operational and clinical failures that raise safety and oversight concerns. The positive reports emphasize a beautiful, well-appointed interior with pleasant communal rooms, a welcoming religious tone for some residents, and staff who provide personalized attention. Multiple reviewers describe a high aide-to-resident ratio, excellent meals, and families seeing meaningful improvement in their loved ones’ quality of life. Tours can be reassuring for prospective residents; at least one director made a strong positive impression and put a family at ease.

    Care quality and clinical concerns are the most significant and recurring negative themes. Several reviews explicitly state that nursing care fell below basic standards, with care plans not being followed and medication administration errors occurring without appropriate follow-up. There are accounts of inadequate attention after a serious fall and of nursing staff being overwhelmed and lacking supervisory support. These issues indicate inconsistencies in clinical oversight and reliability of care delivery; while some families experience very good care, others report events that compromise resident safety.

    Staffing and management present a complex picture. On the positive side, many reviews highlight friendly, generous, and engaged frontline staff — CNAs and aides who provide hands-on help and personalized interactions. However, multiple reviews also report that CNAs effectively 'run the facility' because nurse supervision and managerial accountability are weak. The director is portrayed inconsistently: some reviewers praise a director who is personable and effective during tours, while others say the director is out of touch with day-to-day operations or in over her head. Corporate oversight (Peregrine, per the reviews) is also criticized for not addressing reported problems. The pattern suggests variability between shifts or units and inconsistent escalation/response practices when families file complaints.

    Operational and day-to-day quality-of-life issues also recur. Families reported failures to adhere to scheduled showers and toileting, disappearance of clothing and personal items, poor communication about incidents or care changes, and promises that were not followed through. The locked dementia unit is mentioned twice in contrasting contexts: while some reviewers praise dementia care overall and describe an 'incredible community,' another concern is that the locked ward can cause loneliness for residents. Physical facilities are generally described as attractive and well-appointed internally, but there are practical complaints: resident rooms are small, outdoor space is limited, and there were at least temporary comfort issues such as warm halls and AC being fixed.

    Dining and pricing are relatively unambiguous strengths in these summaries. Several reviewers note excellent meals and reasonable or affordable pricing, which contributed to their positive impressions. Activities and staff engagement are highlighted by families who felt their loved ones received personalized attention and a renewed sense of life in the community.

    Pattern summary and implications: these reviews suggest a bifurcated experience — some families and residents encounter a caring, attractive, and affordable community with strong aide support and good food, while others experience significant lapses in clinical care, medication safety, supervision, and responsiveness from management and corporate leadership. The most serious and actionable issues raised are medication errors without follow-up, failures to follow care plans, insufficient clinical oversight after incidents (falls), and recurring complaints about communication and accountability. Prospective residents and families should weigh the positive atmosphere and staff compassion against the potential for inconsistent clinical practices. When evaluating the community, it would be prudent to ask specific questions about medication administration protocols, incident reporting and escalation, staffing ratios across all shifts (not only aides), supervision structure for nursing staff, management responsiveness to complaints, and turnover rates. Additionally, observe the dementia care unit in person to assess whether locked-unit policies are paired with adequate social engagement to prevent loneliness.

    Location

    Map showing location of Aventura at The Heights

    About Aventura at The Heights

    Aventura at The Heights sits at 7218 Park Heights Ave in Pikesville, MD, and the building holds 66 beds for senior residents needing different kinds of care, so you'll see folks here receiving assisted living, independent living, memory care for Alzheimer's and dementia, continuing care, nursing, home care, and even temporary respite care, with therapists on staff who handle physical, speech, and occupational therapy, plus there's always a respiratory therapist around, which is rare in some senior places. Residents get wellness checks and have daily assistance with things like medication and bathing if they need it, and the clinical staff includes doctors, nurses, and all types of specialists, so folks here are looked after by people with years of experience, some being there over a decade, which adds a level of comfort for the residents and their families. You see a therapy department working on stroke and neurological recovery, wound care following surgeries or for diabetic wounds, and individualized rehab plans, so if someone needs more attention after an illness, they can stay here for transitional long-term care, and the PT department even performs home evaluations.

    The memory support program is set up for people with memory loss, and the staff tailors support plans to each resident, making sure everyone keeps as much independence as possible while still being safe and comfortable, and some folks take part in hospice care that's managed with dignity. The building has kitchenettes in certain units, and all rooms have cable or satellite TV and Wi-Fi to keep everyone connected, which helps families stay in touch and residents keep up with the world if they want to. There's kosher dining, and the culinary program is certified five-star and Star-K kosher, so folks who keep kosher or want Jewish traditions don't have to give that up, and with large communal dining areas, nobody has to be alone at meals. The shul inside houses a sefer Torah, and the community keeps full Jewish observance with minyanim and Torah classes, plus programming for Shabbos, Yom Tov, and the Jewish calendar, which means people can keep up their lifelong customs.

    The landscaped gardens and patio get daily use, as outdoor spaces are important for well-being, and for pets, there's a pet-friendly policy. Inside, you'll see a salon, game rooms, entertainment areas, and places for fitness or therapy so residents don't feel stuck in one spot. The staff takes care of housekeeping, linen changes, laundry, and meal service so folks can focus on activities or visits with family and friends, and if someone needs to leave the building, the community offers transportation and guest parking, making visits easier. Wellness programs aim to keep everyone active, and there are always recreational and social activities to encourage friendships and social stimulation, so it's never too quiet or lonely.

    Each person living here gets a more personal wellness plan to fit their needs and what they can manage, which helps keep as much independence as possible, and families can schedule a tour to meet the staff, see residents, and get a real sense of the community. Aventura at The Heights has a state license (30AL3770-A) and charges a $3,000 entry fee, but after that, all these services-from therapy to memory care to long-term and hospice care-are run with a focus on comfort, respect, and tradition, aiming to help residents feel at home while staying safe and supported.

    People often ask...

    Nearby Communities

    • Exterior view of a senior living facility named Legend of Lititz showing the main entrance with a covered drop-off area, landscaped greenery, and a clear blue sky.
      $3,575 – $5,270+4.1 (130)
      1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      Legend of Lititz

      80 W Millport Rd, Lititz, PA, 17543
    • Exterior view of a large, multi-story senior living facility building at dusk with lights on inside. In the foreground, there is a landscaped area with a sign that reads 'Legend Personal Care Memory Care' and the number 425. The building has multiple windows and a sloped roof.
      $5,725 – $7,442+4.3 (30)
      Semi-private • 1 Bedroom • Studio
      assisted living, memory care

      Legend at Silver Creek

      425 Lambs Gap Rd, Mechanicsburg, PA, 17050
    • Covered entrance to a brick building with glass double doors, two chairs on either side, potted plants, and greenery around the entrance.
      $2,214 – $3,800+4.4 (137)
      Semi-private • Studio • 1 Bedroom
      independent, assisted living, memory care

      Exton Senior Living

      600 N Pottstown Pike, Exton, PA, 19341
    • Exterior front view of a large three-story senior living facility building with beige siding and stone accents, a red roof, multiple windows, balconies, a driveway with a stop sign, landscaped greenery, and parked cars under a clear blue sky.
      $2,730 – $4,895+4.4 (139)
      Studio • 1 Bedroom • 2 Bedroom
      continuing care retirement community

      Merrill Gardens at West Chester

      1201 Ward Ave, West Chester, PA, 19380
    • Photo of Sunrise of Paoli
      $2,600 – $3,380+4.1 (77)
      Semi-private • Studio
      assisted living, memory care

      Sunrise of Paoli

      324 Lancaster Ave, Malvern, PA, 19355
    • Exterior view of a single-story building with beige siding, white trim, and a red roof. The building features multiple windows and a small tower-like structure with a conical roof. The foreground includes a stone retaining wall, green shrubs, and trees partially framing the view.
      $3,925+4.0 (146)
      suite
      independent, assisted living, memory care

      Truewood by Merrill, Glen Riddle

      263 Glen Riddle Rd, Glen Riddle, PA, 19063

    Assisted Living in Nearby Cities

    542 facilities$4,405/mo
    444 facilities$4,398/mo
    458 facilities$4,369/mo
    239 facilities$4,470/mo
    387 facilities$4,313/mo
    453 facilities$4,441/mo
    442 facilities$4,441/mo
    174 facilities$4,503/mo
    112 facilities$4,134/mo
    157 facilities$4,297/mo
    486 facilities$4,523/mo
    254 facilities$4,517/mo
    © 2025 Mirador Living