Overall sentiment across the reviews of Future Care Cherrywood is predominantly positive, with repeated praise for rehabilitation services, caring staff, engaging activities, and strong leadership — but there are notable and serious negative reports that create a mixed picture that prospective residents and families should consider carefully.
Care quality and rehabilitation are the most consistently lauded elements. Numerous reviewers singled out a highly skilled PT/OT team and an effective rehab program: examples include patients regaining walking ability (more than 200 ft), coming off oxygen after pulmonary therapy, and returning home after strengthening and confidence-building therapy. The rehab director and individual therapists received frequent specific praise; several families explicitly credited the rehab team with significant physical and mental improvement. At the same time, a minority of reviewers described the rehab as marginal or not meeting expectations, so quality appears strong overall but may vary by individual case or staff shift.
Staffing and bedside care are also commonly praised. Many reviewers called nursing, aides, and ancillary staff compassionate, professional, and responsive; front desk and reception staff were repeatedly mentioned for providing helpful escorts and a welcoming first impression. Long-term residents and families often noted continuity of care, staff who 'treat people like family,' and named staff who made stays comfortable. Management and leadership receive positive mentions for responsiveness, follow-through on requests, and effective administration. However, several serious concerns came up about staff responsiveness in specific instances: delayed return to call lights, aides distracted by phones, and an allegedly unresponsive director of nursing in at least one report. These inconsistent accounts suggest generally strong staffing and leadership with occasional lapses.
Facility condition and cleanliness comments are mixed but important. Many reviewers describe a clean, modern, well-kept building with diligent housekeeping, pleasant décor, and renovated spaces. Conversely, multiple reviewers reported persistent and severe odor issues (urine, feces) and specific incidents such as feces in a bed and filthy rooms. Some suggested the ventilation system contributed to long-standing smells. Housekeeping was praised in many reviews, but the existence of multiple alarming hygiene reports indicates inconsistency in maintaining standards across all shifts/units and raises a legitimate red flag that warrants follow-up during a tour or direct inquiry.
Dining and activities are strong selling points for many residents. Several reviewers praised the food — including accommodating special diets (low sodium) and varied menu options — and specifically enjoyed activities like bingo, hangman, breathing and exercise classes, live entertainment, bus trips, and cookouts. Activities are described as frequent and well-attended, with staff who make events enjoyable. A smaller set of reviews complained about poor food quality; again, this suggests variability rather than uniform failure.
Safety, administration, and family communication show both positives and concerns. Many families appreciated timely updates, administrative communication, and help during transitions. Success stories of patients discharged home with improved function were reported. At the same time, there were reports of medication mismanagement, hurried or unsafe paperwork/discharge procedures (short notice, feeling pressured to sign), and at least one complaint about personal items or artwork being discarded. Cost and transparency were mentioned as concerns (one reviewer cited a $9,000/month rate and called it too high). These issues point to the need for clear conversations about billing, discharge policy, medication oversight, and documentation practices before committing to care.
Patterns and recommendations: the dominant pattern is that Future Care Cherrywood provides strong rehabilitation, attentive and compassionate staff, robust activities, and good leadership for many residents — enough that many reviewers highly recommend the facility and attribute measurable health improvements to the care received. However, recurring but less frequent serious complaints about hygiene, odor control, medication handling, and administrative practices create variability in the experience. For prospective residents and families I would recommend an in-person tour focusing on: cleanliness (including bathrooms and odor checks), direct questions about medication administration and error reporting protocols, clarification of discharge procedures and paperwork practices, cost/billing transparency, staff-to-patient ratios, and examples of recent infection control audits or housekeeping schedules. Ask to meet therapy staff and observe an activities session if possible; check references from current families and inquire how the facility addresses the specific cleanliness and responsiveness concerns raised in some reviews. Overall, Cherrywood appears to deliver high-quality rehab and compassionate care for many residents, but the concerning hygiene and administrative reports should be investigated during the decision-making process.
