Overall sentiment across the reviews is mixed but leans positive in many areas, with strong and recurring praise for staff, recent leadership changes, and affordability. Multiple reviewers highlight new ownership and an active administrator/director who have improved operations; families frequently mention warm, friendly caregivers who know residents by name, engage with them, and respond quickly when issues arise. Several accounts describe staff going the extra mile, proactive adjustments to care as a resident’s condition worsens, appealing meals, an active activities calendar (entertainers, outings, bingo, crochet), and a generally tranquil setting including an outdoor area with a fish pond. Renovations such as wood-look laminate flooring have been noted and many residents and families report that the facility is comfortable, convenient for families, and keeps residents clean and well cared for.
However, the reviews also reveal significant and recurring concerns that introduce variability in the overall picture. Cleanliness and hygiene are inconsistent: while some reviewers say rooms are kept clean with no unpleasant odors, others describe filthy rooms and bathrooms, soiled clothing, and lapses in incontinence supplies and care. Safety and supervision are also recurring issues—particularly for residents with dementia. Several reviewers explicitly state the dementia unit or level of care is not appropriate for a spouse with increased assistance needs, citing insufficient cueing for bathroom use, lack of supervision, wandering risks, and the need for more secure environments. There are also alarming individual complaints of stolen belongings and at least one report of a family being forced to move because a promised room was not delivered, indicating problematic communication or policy enforcement in some cases.
Management and staffing show a clear split in experiences. Some reviews praise new management as responsive, compassionate, and organized (including a specific mention of a helpful accounting staff member), crediting recent leadership changes for operational improvements and good communication. Conversely, other reviews describe a decline over time: untrustworthy management, miserable staff, high turnover, diminishing activities, and a general drop in care quality for some units. This suggests that experiences can differ substantially depending on timing (before vs. after ownership/leadership changes), the particular wing/unit within the facility, or the specific staff on duty.
Dining and activities are frequently cited as positives, with several reviewers enjoying appealing meals and a robust activity schedule that includes outside entertainers and volunteer-led programs. Nonetheless, some families report inconsistent food quality—small portions or under/overcooked meals—and note that activities have declined in certain periods. Facility layout and common areas are another mixed area: some find the facility comfortable and home-like, while others describe a clinical, bare atmosphere with small or unpleasant common areas (a small TV room, lack of a waiting area, or an uninviting front hallway).
Taken together, the reviews portray a facility in transition with strengths in staff caring, responsiveness, affordability, and certain operational improvements under new ownership, but also clear weaknesses that affect resident safety and quality of life for more dependent residents. Patterns indicate that many families have positive experiences—especially after management changes—yet some serious negative reports persist, particularly related to dementia-level care, supervision, cleanliness, and inconsistent policies around belongings and room assignments.
For prospective residents and families, the key takeaway is that experiences can vary: the facility shows many genuine strengths but also notable risks depending on a resident’s acuity and which unit or staff are involved. When evaluating Transitions Healthcare Oakland Manor, visitors should observe care during different shifts, specifically assess the dementia unit if applicable, ask about staffing ratios and supervision protocols for residents who wander or require cueing, clarify policies on incontinence supplies and promised room assignments in writing, and document concerns with photos and dated notes. These steps will help confirm whether the facility’s strengths (caring staff, activities, affordability, and recent improvements) match a specific resident’s needs and mitigate some of the variability reported in the reviews.
