Overall sentiment in the reviews for Diversicare of Amory is strongly mixed, with a sharp division between families who praise individual staff members and those who report serious, systemic problems. Several reviewers highlight compassionate, conscientious caregivers who provided encouragement and support, and some family members characterized their loved ones’ experiences as positive, even saying the care exceeded expectations. At least one reviewer noted visible improvements over time and another said it is a great place to work, indicating that there are areas and shifts in the facility that function well.
However, a consistent and significant theme across the negative reviews is understaffing and the operational consequences that follow. Multiple reviewers explicitly describe the facility as short-staffed or understaffed, sometimes characterizing the level of care as the minimum required to remain legally compliant. These staffing issues are linked by reviewers to neglectful outcomes: reports of residents left in soiled diapers, strong urine odors and sticky floors, and a lack of routine hygiene. Several reviews go beyond cleanliness to allege serious safety failures: fall-related injuries where bed sensor pads were reportedly absent, at least one hip fracture requiring surgery, and even mention of a death and regulatory fines tied to neglect. These accounts point to both immediate hands-on care failures and broader lapses in safety monitoring and fall prevention.
Facility operations and management receive repeated criticism. Reviewers used terms like "poorly managed" and "no system to provide residents with good care," and several advised potential residents to "enter at your own risk." Complaints about overcrowding and the doubling of costs—marked as unaffordable by at least one reviewer—add financial and capacity pressures as additional concerns. Activity programming is brought up negatively as well; at least one review said there were no activities for residents, suggesting gaps in engagement and quality-of-life offerings beyond basic medical or personal care.
That said, the positive reports cluster around individual staff behavior and certain family experiences. Multiple reviewers specifically praised staff warmth, courtesy, encouragement, and hands-on affection — language such as "loving caregivers" and "terrific" appears repeatedly. These comments suggest variability in care: when adequate staff are present and engaged, families perceive strong, compassionate care. The presence of at least one report about improvements and a comment that it can be a good place to work indicate potential for better performance under the right conditions or leadership.
Taken together, the reviews paint a picture of a facility with polarized experiences: some families receive attentive, warm care and are satisfied, while others encounter serious problems tied to staffing, hygiene, safety, and management. The most frequently cited risks are understaffing, hygiene and cleanliness failures, inadequate activity programming, and significant safety lapses (including falls and lack of monitoring equipment). Prospective residents and families should weigh these mixed accounts carefully and seek specifics: current staffing ratios, fall-prevention measures (bed sensors, alarm procedures), recent inspection results or fines, evidence of hygiene and infection control practices, activity schedules, and clear contract/price-change policies. These are the areas most often raised by reviewers and appear to be the determinants of whether an individual experience at Diversicare of Amory is positive or severely problematic.
