Overall sentiment in the reviews is predominantly positive about Landmark Nursing & Rehab Center, with consistent praise for cleanliness, a warm atmosphere, and many compassionate, dedicated staff members. Multiple reviewers describe the facility as sparkling clean, modern, and well-decorated, with a home-like, peaceful environment that residents and families appreciate. The activity program is frequently highlighted as a strength — reviewers mention a vibrant schedule including gospel bands, singing, social events, and a generally engaged activity department that contributes to resident well-being and social engagement.
Staff performance receives both strong praise and pointed criticism. Many reviews single out individual caregivers, nurses, and aides as exceptionally caring and beyond-duty in their dedication; Kaley and (formerly) Monica are named as exemplary staff members. The Director of Nursing and the night shift also receive positive mentions for hard work and effective oversight. Families report good communication from staff in many cases, with timely phone updates and decision support. However, there is a recurring pattern of inconsistency: some reviewers report rude or unhelpful employees, missed nurse/CNA checks, and situations where family members needed to ask multiple times to get attention or updates. Several comments attribute these issues to understaffing and staffing shortages, particularly tied to COVID-19, which reviewers feel leads to less frequent patient check-ins and stretched caregivers.
Clinical care and rehabilitation are mixed themes in the reviews. Some families report effective rehab and a high level of satisfaction with restorative services. Conversely, a notable group of reviewers say the facility’s rehabilitation offering is incomplete: cognitive rehab is available, but other rehabilitative services (especially those focused on physical independence like toileting) are lacking. There are explicit reports of rehabilitation failing to restore independence, patients being told to rely on adult diapers instead of receiving assistance and training to toilet, and a view from some that the facility should not represent itself as a full rehabilitation center. These criticisms are serious because they relate to residents’ functional outcomes and dignity.
Dining and nutrition appear as another mixed area. Many reviewers acknowledge that diet-focused meals are provided and that staff are attentive during mealtimes, with some families praising the food. At the same time, several reviewers say the meals lack flavor and variety, and there are concerning reports that dietary needs — particularly diabetic dietary management — are not always strictly adhered to. These dietary lapses are cited as negatively impacting resident health and comfort.
Facility layout and physical accommodations draw repeated comments: the building, a converted high school by some accounts, is modern and attractive, but room sizes are described as small and some areas have shared bathrooms, which certain families find problematic. Cleanliness is overwhelmingly praised by many reviewers, though a few allege hygiene problems including bedbugs and inadequate cleaning; these appear to be isolated but serious concerns for those affected.
Management and training issues emerge as an area for improvement. While the DON is praised, reviewers also report insufficient orientation and training for some staff, and organizational problems summarized by comments such as "too many chiefs, not enough Indians." Turnover of valued staff (notably Monica) is seen as a loss and a factor in perceived declines in care quality. Several reviewers advise that families sometimes need to be persistent to get attention or changes implemented, indicating gaps in responsiveness or follow-through.
In summary, Landmark Nursing & Rehab Center receives many strong endorsements for its cleanliness, welcoming atmosphere, robust activities, and numerous compassionate caregivers who make the place feel like a home for residents. At the same time, recurring concerns — especially staffing shortfalls, inconsistent rehab services (with particular gaps in physical/independence-focused rehab), dietary management failures for some residents, and occasional lapses in training, hygiene, or responsiveness — are significant and deserve attention. Families considering this facility should weigh the many reports of excellent, individualized care and strong programming against the documented inconsistencies; asking specific, targeted questions about current staffing levels, rehabilitation scope and outcomes, dietary accommodations (especially for diabetes), and staff turnover may help set realistic expectations and ensure the facility can meet a prospective resident’s particular needs.
