Overall sentiment: The reviews for Cleveland Nursing and Rehabilitation Center are highly mixed but skew strongly negative, with multiple reviewers expressing severe concerns about safety, basic care, and facility condition. While a minority of reviews praise staff friendliness, promptness, and resident satisfaction, a larger and more alarming set of comments report neglect, unsafe conditions, and traumatic incidents. Several reviewers advised immediate removal of loved ones and recommended avoiding or closing the facility entirely.
Care quality: A dominant theme in the negative reviews is a failure of basic clinical and custodial care. Specific allegations include missed medications, inadequate hygiene care, and failure to turn immobile residents to prevent pressure sores. Reviewers describe situations where residents were found on the floor and were moved out the same day, characterizing the care as placing residents at near‑death risk. One review mentions a suicide incident, which heightens concerns about supervision and mental health oversight. These reports point to systemic lapses in clinical oversight, medication management, and protocols for fall prevention and pressure‑sores prevention.
Staff and management: Reviews present a stark contrast in perceptions of staff. Several reviewers explicitly praise staff as friendly, attentive, and prompt, and some say residents were happy and the facility was kept clean. However, more numerous and stronger complaints describe staff as inexperienced, incompetent, uncaring, rude, or disrespectful. There are repeated claims of poor supervision and understaffing, and one review names a specific van driver ('Shawntreece') in the context of unprofessional behavior. The coexistence of positive and negative staff reports suggests inconsistent staffing, variable training or supervision, or significant shifts in staffing levels or management practices over time.
Facility condition and cleanliness: Multiple reviewers report a persistent horrible smell and describe the facility as unkempt and old; others call it disgusting. At least one reviewer contradicted this by saying the facility was kept clean. This contradiction could indicate uneven housekeeping, room‑to‑room variability, or differing expectations among families and residents. The recurring mention of odors and unclean conditions is nonetheless a red flag for infection control, housekeeping standards, and resident comfort.
Safety and serious incidents: Safety is the most alarming area in these reviews. Reports include residents found on the floor, near‑death risk claims, and reference to a suicide incident. These are not isolated minor complaints but represent serious adverse outcomes or near misses that reviewers felt compelled to emphasize. Calls to “take them out now,” immediate moves by families, and recommendations that the facility be closed underscore the depth of distrust among several reviewers regarding the center’s ability to keep residents safe.
Activities, dining, and other services: The provided reviews do not meaningfully describe dining, activities, rehabilitation services, or medical specialty services. The absence of commentary in these areas means there is no reliable review‑based evidence here to judge meal quality, social programming, or therapy effectiveness.
Patterns and contradictions: The pattern is of polarizing experiences: some families encountered competent, friendly staff and satisfactory care, while others report neglect, danger, and traumatic incidents. The weight of the language—words like "horrible," "disgusting," "near‑death," "unsafe," and explicit calls to avoid or close the facility—suggests that negative experiences are frequent and severe enough to be a consistent concern. The presence of positive comments indicates the facility may have pockets of good performance, but variability and serious safety complaints reduce overall reliability.
Implications and suggested next steps for families: Given the severity of many complaints, prospective residents and families should exercise caution. Recommended actions include: arranging an in‑person tour focused on cleanliness and odor; asking management for staffing ratios, turnover rates, and training protocols; requesting the facility’s most recent inspection and deficiency reports from state regulators; asking about medication administration procedures, fall‑prevention strategies, and how they monitor and treat pressure sores; speaking directly with current families and residents; and checking for any reported serious incidents or complaints filed with oversight agencies. If families encounter unresolved answers or evidence of understaffing, missed care, or unsafe conditions, they should consider alternate providers.
Conclusion: The reviews reveal significant and recurring concerns about safety, basic caregiving, supervision, and facility condition at Cleveland Nursing and Rehabilitation Center, tempered by a minority of positive experiences reporting friendly staff and prompt service. The inconsistency and severity of negative reports—particularly those alleging missed medications, residents left on the floor, and a suicide incident—warrant thorough verification through inspection reports, direct questioning of management, and careful on‑site evaluation before placing a loved one in this facility.
