I'm very pleased with this community. The staff are friendly and attentive, service is prompt, residents seem happy, and the facility is kept clean.
Loved one of resident
Jul 2026
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
2.00·(12)
Overall rating
5
4
3
2
1
Care
1.7
Staff
1.8
Meals
2.0
Amenities
1.0
Value
2.0
Pros
Friendly, attentive staff
Prompt assistance and responsiveness
Positive resident satisfaction reports
Clean, well-kept areas
Helpful transportation staff
Cons
Odor concerns in common and resident areas
Cleanliness inconsistencies across units
Inconsistent staffing and responsiveness
Gaps in basic nursing-care processes (repositioning, bathing, incontinence care)
Medication-management gaps
Safety and supervision lapses
Staff professionalism and communication
Aging facility and maintenance shortcomings
Summary of reviews
The reviews present a mixed picture of Cleveland Nursing and Rehabilitation Center. Several families praised individual staff members for friendliness, prompt assistance, and positive resident interactions; a few reviewers specifically noted helpful transportation staff and described residents who appeared satisfied with aspects of day-to-day care. At the same time, a number of reviewers raised serious operational concerns that materially affected their confidence in the facility.
Care quality appears variable. Positive remarks about attentive caregivers coexist with reports describing inconsistent delivery of basic nursing functions: missed or delayed repositioning, irregular bathing and incontinence support, and concerns about medication administration. Those operational gaps translated, according to reviewers, into situations they judged to pose health and safety risks for some residents. One review referenced a reported resident suicide and other reviews referenced incidents that prompted families to transfer loved ones out quickly; together these comments highlight perceived weaknesses in supervision and clinical-incident response.
Comments about staff are similarly mixed. Many reviewers characterized staff as friendly and responsive, whereas others described poor professionalism, disrespectful communication, or a lack of responsiveness in high-need situations. These contrasting impressions suggest variability in staff performance and possible training or supervisory gaps. Staffing consistency was also a recurring theme: families expressed concern about staffing levels and responsiveness during critical times.
Dining and activities received little direct commentary in the summaries provided. The absence of detailed feedback on meals or programming means prospective families should request menus, activity schedules, and observation opportunities during visits to evaluate those areas directly.
Facility and environmental issues were frequently mentioned. Several reviewers raised odor concerns and cleanliness inconsistencies in resident and common areas, and others described the building as older with maintenance needs. These observations point to sanitation and upkeep challenges in portions of the facility rather than uniformly positive environmental conditions.
Management and communication aspects emerged as actionable areas for improvement. Reviewers noted lapses in supervision, uneven incident reporting and response, and inconsistent communication with families. For families considering this facility, recommended steps include an in-person tour during peak staffing hours, direct questions about staffing ratios and turnover, review of recent inspection and licensing reports, confirmation of medication- and wound-care protocols, and conversations with current families when possible. The pattern of mixed positive and negative feedback suggests localized strengths in caregiving but also operational risks that merit careful, specific inquiry before placement.
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Medicare Ratings
1·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Cleveland Nursing and Rehabilitation Center is located at 4036 MS-8, Cleveland, MS, 38732.
About Cleveland Nursing and Rehabilitation Center
Cleveland Nursing and Rehabilitation Center sits on Highway 8 East in Cleveland, Mississippi, and the thing about this place is it's a single-story building with 120 certified beds, and the rooms are set up for both private and semi-private living, so if you want to bring your own things to make your space feel familiar, they'll let you do that, and each room has its own bathroom, cable, Wi-Fi, a phone line, and air conditioning to keep folks comfortable year-round. This center focuses mainly on nursing care and rehabilitation services, so people who have needs like short-term recovery after surgeries, long-term care, or even conditions that need special attention like stroke, wound care, post-surgery rehab, or therapy for things like Parkinson's, cerebral palsy, and MS will find the right programs, since they offer occupational, physical, and speech therapy-those are available both as inpatient and outpatient services.
Residents get access to services including professional nursing with 12 to 16 hours of direct care each day and 24-hour supervision, as well as access to doctors onsite all the time, and the staff are licensed and specialize in things like dialysis care, IV therapy, pain management, memory care, and bariatric support. Folks with trouble moving around or who need help with daily tasks like bathing, dressing, or transfers will get hands-on assistance, and there are medication management programs too. There is a 26-bed secured unit called the Memories Unit for people with dementia or Alzheimer's, and the memory enhancement program helps with daily recall and basic routines, which makes a difference for residents who need extra support with memory.
The place has all the basic comforts-regular housekeeping, laundry, and dry-cleaning, with help from a move-in team if you need it, and there's a restaurant-style dining area with meals cooked by a chef, plus special diets for allergies or diabetes are no trouble, so dietary needs get attention. The activity room is used every day for scheduled activities like music, arts and crafts, and movie nights, and folks can also spend time in the movie theater, fitness room, library, or in the outdoor gardens and courtyard, which gives people a break from being indoors. There are walking paths, a special spa and sauna room, and a beauty salon to help folks feel their best. Sports medicine, strength and endurance programs, balance and falls management, and therapies like Vital Stim for swallowing are also available.
Cleveland Nursing and Rehabilitation Center takes both Medicare and Medicaid, and they have a wheelchair van available for trips to appointments or community events, so transportation is on hand for folks who need it. There have been inspection reports with 17 noted deficiencies in several areas including nursing, resident rights, care planning, and infection control, and there have also been issues meeting federal standards for nurse staffing and resident environment, with a nurse turnover rate at 42.7 percent and an average of 3.5 nurse hours per resident per day based on the latest census of about 109 residents daily. The ownership is for-profit, run by D&N, LLC and DTD HC, LLC, and the place has several indirect private owners.
Other services include a full range of clinical and therapy services, covering things like dental care, podiatry, lab work, pharmacy, social work, mental health, x-ray, and even Wii gaming technology for certain therapies, which is kind of unique. The facility says it's committed to providing compassionate, individualized care to help each resident get the support they need, with skilled staff and a focus on helping folks stay as independent as possible.
People often ask...
Cleveland Nursing and Rehabilitation Center offers assisted living, memory care, and skilled nursing.
There are 11 photos of Cleveland Nursing and Rehabilitation Center on Mirador.
The full address for this community is 4036 MS-8, Cleveland, MS 38732.
No, Cleveland Nursing and Rehabilitation Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Mississippi, the State Department of Health licenses care facilities and publishes the survey, complaint, and infection-control reports from its inspections.
License number
nh-255114
Facility type
Nursing Home
Special certification
Medicaid/Medicare – Dually certified
Inspection Reports
71
Reports
66
Citations
43
Complaints
7
Years
01 Feb 2026Revisit
01 Feb 2026Revisit
Verified corrective measures were implemented to address the deficiency and sustain compliance; recommended placing back in compliance.
01 Feb 2026Revisit
01 Feb 2026Revisit
Verified compliance after follow-up with no deficiencies cited.
01 Feb 2026Complaint
01 Feb 2026Complaint
Investigated and found no deficiencies cited related to quality of care or billing.
01 Feb 2026Complaint
01 Feb 2026Complaint
Found no deficiencies.
01 Jan 2026Inspection
01 Jan 2026Inspection
Found violations in residents' rights, daily living assistance, range of motion care, and supervision, including involuntary seclusion and unmet grooming and therapy needs.
M0500Residents' Rights
M0610Activities of daily living
M0625Range of motion
M0640Accidents
01 Jan 2026Inspection
01 Jan 2026Inspection
Identified multiple deficiencies across resident rights, care planning, ADLs, ROM, and safety, with several violations cited.
CFR 483.10(a)(1)-(2)(b)(1)-(2)Resident Rights/Exercise of Rights
CFR 483.10(f)(5)-(7)Resident/Family Group and Response
CFR 483.12(a)(1)Free from Involuntary Seclusion
CFR 483.20(g)(h)(i)(j)Accuracy of Assessments
CFR 483.21(b)(1)(3)Develop/Implement Comprehensive Care Plan
CFR 483.24(a)(2)ADL Care Provided for Dependent Residents
CFR 483.25(c)(1)-(3)Increase/Prevent Decrease in ROM/Mobility
CFR 483.25(d)(1)-(2)Free of Accident Hazards/Supervision/Devices
01 Jan 2026Inspection
01 Jan 2026Inspection
Found no deficiencies. Emergency preparedness requirements were met.
01 Jun 2025Complaint
01 Jun 2025Complaint
Found no deficiencies.
01 Jun 2025Complaint
01 Jun 2025Complaint
Found no deficiencies cited after a complaint investigation. Confirmed compliance with Medicare/Medicaid participation requirements.
01 Mar 2025Complaint
01 Mar 2025Complaint
Found no deficiencies identified during complaint investigations and the survey.
01 Mar 2025Complaint
01 Mar 2025Complaint
Found no deficiencies.
01 Oct 2024Complaint
01 Oct 2024Complaint
Found no deficiencies identified during the complaint investigation.
01 Oct 2024Complaint
01 Oct 2024Complaint
Determined that the facility was in compliance with Medicare/Medicaid requirements and no deficiencies were cited.
01 Mar 2024Revisit
01 Mar 2024Revisit
Determined that compliance was restored following a desk review of annual survey information. The review indicated no deficiencies were cited.
01 Mar 2024Revisit
01 Mar 2024Revisit
Concluded compliance was restored after review of information related to the annual survey.
01 Feb 2024Complaint
01 Feb 2024Complaint
Identified non-compliance with several standards during the annual re-certification; deficiencies included staffing, accidents, and environmental concerns.
Mississippi Regulations for Minimum Standards for Institutions for Aged or InfirmNursing staff
Mississippi Regulations for Minimum Standards for Institutions for Aged or InfirmAccidents
Mississippi Regulations for Minimum Standards for Institutions for Aged or InfirmEnvironmental concerns
01 Feb 2024Inspection
01 Feb 2024Inspection
Investigated staffing and safety deficiencies, finding inadequate nursing staffing, unsafe use of patient lifts, and unresolved environmental hazards in bathrooms.
45.4.1 Nursing FacilityNursing Facility Staffing
45.21.8 AccidentsAccidents
45.35.2 Bathtubs, Showers, and LavatoriesBathtubs, Showers, and Lavatories
01 Feb 2024Complaint
01 Feb 2024Complaint
Identified non-compliance with Medicare/Medicaid participation requirements and cited multiple deficiencies in safe environment, assessments, care planning, accident hazards, and staffing.
—Safe environment
—Timely quarterly assessments
—Care plan implementation
—Accident hazards
—Sufficient nursing staff
01 Feb 2024Inspection
01 Feb 2024Inspection
Identified unsafe environmental conditions, incomplete care planning, delayed assessments, and insufficient staffing affecting resident safety and care.
CFR 483.20(c)Quarterly Assessment at least every 3 months
CFR 483.21(b)Develop/Implement Comprehensive Care Plan
CFR 483.25(d)Free of Accident Hazards/Supervision/Devices
CFR 483.35(a)Sufficient Nursing Staff
01 Feb 2024Inspection
01 Feb 2024Inspection
Found no deficiencies in emergency preparedness.
01 Feb 2024Inspection
01 Feb 2024Inspection
Found no Life Safety Code deficiencies cited during the evaluation.
01 Oct 2023Revisit
01 Oct 2023Revisit
Concluded compliance with the applicable standards after a follow-up visit.
01 Oct 2023Revisit
01 Oct 2023Revisit
Concluded no deficiencies were found; participation requirements for Medicare/Medicaid were met.
01 Sept 2023Complaint
01 Sept 2023Complaint
Investigated allegations of abuse/neglect and related systemic failures that contributed to a resident's suicide, including lack of psychiatric evaluation, PASARR coordination, reporting lapses, and poor coordination with hospice.
42 CFR 483.12(a)(1)Freedom from Abuse, Neglect, Exploitation
42 CFR 483.12(c)(1)Reporting of Alleged Violations
42 CFR 483.20(e)(1)(2)Coordination of PASARR and Assessments
42 CFR 483.40Behavioral health services
42 CFR 483.70Administration
42 CFR 483.70(h)(2)(ii)Responsibilities of Medical Director
42 CFR 483.70(o)(2)(ii)Hospice Services
01 Sept 2023Complaint
01 Sept 2023Complaint
Investigated a resident's suicide linked to inadequate administrative oversight and mental health care; identified failures in governance, psychiatric evaluation, PASRR processes, and residents' rights. The findings showed deficiencies that resulted in immediate jeopardy and substandard care, which were later addressed through corrective actions.
Confirmed corrective actions were implemented to address the deficiency and sustain compliance with Medicare and Medicaid requirements.
01 Aug 2023Revisit
01 Aug 2023Revisit
Concluded the facility was back in compliance after review. The agency recommended placing it back in compliance effective 07/25/23.
01 Jun 2023Complaint
01 Jun 2023Complaint
Investigated a complaint alleging failure to notify a resident's family about death and condition changes. Found the facility did not timely inform the resident's representative, lacked a clear policy on notifications, and did not have usable family contact information, delaying contact with the family and funeral arrangements.
CFR 483.10(g)(14)-(15)Notify of Changes
01 Jun 2023Complaint
01 Jun 2023Complaint
Found no deficiencies after investigating a complaint. No violations were cited.
01 May 2023Complaint
01 May 2023Complaint
Found no deficiencies. Compliance with infection control regulations and recommended practices was noted.
01 May 2023Complaint
01 May 2023Complaint
Found no deficiencies identified during the survey; the review concluded compliance with Medicare/Medicaid participation requirements.
01 May 2023Infection Control
01 May 2023Infection Control
Found no deficiencies related to infection control during the COVID-19 focused review.
01 May 2023Infection Control
01 May 2023Infection Control
Found no deficiencies cited after a complaint survey.
01 May 2023Complaint
01 May 2023Complaint
Found no deficiencies cited after reviewing a complaint; the allegation of misappropriation was not supported and compliance with regulations was observed.
01 Oct 2022Complaint
01 Oct 2022Complaint
Investigated the complaint and found no deficiencies cited.
01 Oct 2022Complaint
01 Oct 2022Complaint
Investigated a complaint and found no deficiencies cited; determined compliance with Medicare and Medicaid participation requirements.
01 Aug 2022Revisit
01 Aug 2022Revisit
Confirmed compliance with the minimum standards after reviewing the annual survey information. No deficiencies were found.
01 Aug 2022Revisit
01 Aug 2022Revisit
Determined corrective actions were in place and recommended restoration to compliance.
01 Aug 2022Revisit
01 Aug 2022Revisit
Concluded back in compliance after confirming a previously identified deficient practice was corrected.
01 Aug 2022Revisit
01 Aug 2022Revisit
Confirmed compliance with minimum standards after reviewing information related to the annual survey; no deficiencies identified.
01 Jun 2022Inspection
01 Jun 2022Inspection
Found that the manual fire alarm system was not maintained properly, risking full-facility alarm capability; a fire watch was implemented and repairs completed.
45.41.1Date of Construction & Life Safety Code Compliance
01 Jun 2022Inspection
01 Jun 2022Inspection
Investigated infection control practices and found staff did not consistently wear masks as required, increasing potential for virus transmission.
CFR 483.80Infection Control
01 Jun 2022Inspection
01 Jun 2022Inspection
Found the fire alarm system was not complete, resulting in a fire watch.
42 CFR 483.70(a); NFPA 101 Fire Alarm System - InstallationFire Alarm System - Installation
01 Jun 2022Inspection
01 Jun 2022Inspection
Found no deficiencies during the survey. Emergency preparedness requirements were met.
01 Jun 2022Inspection
01 Jun 2022Inspection
Found no deficiencies. The review determined compliance with the minimum standards and reported a census of 115 of 120 beds.
01 Dec 2021Complaint
01 Dec 2021Complaint
Investigated complaints; found no deficiencies.
01 Dec 2021Complaint
01 Dec 2021Complaint
Investigated complaints and found no deficiencies cited.
01 May 2021Complaint
01 May 2021Complaint
Investigated five complaint cases and concluded that no deficiencies were cited.
01 May 2021Complaint
01 May 2021Complaint
Verified compliance with emergency preparedness requirements; no deficiencies identified.
01 May 2021Complaint
01 May 2021Complaint
Verified no deficiencies were cited after a focused COVID-19 infection control review and related complaint investigations.
01 May 2021Complaint
01 May 2021Complaint
Found no deficiencies related to complaint investigations and infection control practices.
01 May 2021Infection Control
01 May 2021Infection Control
Found no deficiencies. A focused emergency preparedness review showed compliance with the applicable federal standard.
01 May 2021Complaint
01 May 2021Complaint
Found no deficiencies related to infection control or complaint investigations. The regulator confirmed compliance with infection control regulations and related practices.
01 Sept 2020Complaint
01 Sept 2020Complaint
Investigated and identified deficiencies in resident protection from abuse, reporting, care planning, and psychosocial services.
42 CFR 483.12(a)(1)Free from Abuse and Neglect
42 CFR 483.12(c)(1-4)Reporting of Alleged Violations
42 CFR 483.21(b)Develop/Implement Comprehensive Care Plan
42 CFR 483.40(b)(1)Treatment/Services for Mental/Psychosocial Concerns
01 Sept 2020Complaint
01 Sept 2020Complaint
Investigated a complaint of sexual abuse and found significant failures in supervision, protection, and care planning that allowed non-consensual activity involving a resident with severe cognitive impairment, with immediate jeopardy and substandard care identified.
45.17.2Residents' Rights
45.21.6Mental and psycho-social
01 Sept 2020Complaint
01 Sept 2020Complaint
An investigation found the facility failed to protect a cognitively impaired resident from non-consensual sexual abuse, failed to report the incident timely, and lacked proper care plans and behavioral services for the resident involved.
42 CFR 483.12(a)(1)Free from Abuse and Neglect
42 CFR 483.12(c)(1)(4)Reporting of Alleged Violations
42 CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
42 CFR 483.40(b)(1)Treatment/Services for Mental/Psychosocial Concerns
01 Sept 2020Complaint
01 Sept 2020Complaint
Found no deficiencies identified during a COVID-19 focused infection control survey conducted in September 2020.
01 Sept 2020Infection Control
01 Sept 2020Infection Control
Verified infection-control compliance during a focused COVID-19 review; no deficiencies identified.
01 Sept 2020Infection Control
01 Sept 2020Infection Control
Found no deficiencies in infection control at the time of the focused survey.
01 Aug 2020Infection Control
01 Aug 2020Infection Control
Confirmed no deficiencies identified during a COVID-19 focused infection control review.
01 Aug 2020Infection Control
01 Aug 2020Infection Control
Found no deficiencies identified during a COVID-19 focused emergency preparedness review.
01 Jul 2020Complaint
01 Jul 2020Complaint
Investigated an elopement and wandering incident due to inadequate supervision and safety planning, and found failures in accident prevention standards.
45.21.8Accidents
01 Jul 2020Complaint
01 Jul 2020Complaint
Identified elopement and wandering due to inadequate supervision and missing care plans, leading to a resident leaving the facility unsupervised and wandering off-site.
42 CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
42 CFR 483.25(d)(1)(2)Free of Accident Hazards/Supervision/Devices
01 Jul 2020Complaint
01 Jul 2020Complaint
Investigated a complaint about a resident wandering off the campus and leaving unsupervised; found failures in supervision and in creating a care plan for elopement risk.
42 CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
42 CFR 483.25(d)(1)-(2)Free of Accident Hazards/Supervision/Devices
01 Jun 2020Infection Control
01 Jun 2020Infection Control
Found compliance with infection control regulations related to COVID-19. No deficiencies were cited.
01 Dec 2019Complaint
01 Dec 2019Complaint
Investigated a complaint and found no deficiencies.
01 Sept 2019Complaint
01 Sept 2019Complaint
Investigated a resident-visitor incident; found no deficiencies.
01 Jun 2019Complaint
01 Jun 2019Complaint
Investigated and found violations involving resident rights, abuse prevention, and infection control, including failure to honor food preferences, a resident-to-resident incident, and improper glove/cleanup practices during medication passes.
CFR 483.10(f)Self-Determination
CFR 483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
CFR 483.80Infection Prevention & Control
01 Jun 2019Complaint
01 Jun 2019Complaint
Investigated a resident-to-resident abuse incident and found a violation of residents' rights related to abuse prevention.
45.17.2Residents' Rights
01 Jun 2019Inspection
01 Jun 2019Inspection
Investigated a complaint and survey findings identified deficiencies in residents' rights and in honoring resident food preferences.
45.17.2Residents' Rights
45.28.1Direction and Supervision
01 Jun 2019Inspection
01 Jun 2019Inspection
Found deficiencies in honoring a resident's food preferences, in preventing abuse/neglect, and in infection control during medication administration.
483.10(f)Self-determination
483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
483.80(a)Infection Prevention & Control
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Mirador Living is not affiliated with the owner or operator(s) of Cleveland Nursing and Rehabilitation Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cleveland Nursing and Rehabilitation Center directly. There is no cost for this service. We are compensated by the community you select.
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