Cleveland Nursing and Rehabilitation Center

    4036 MS-8, Cleveland, MS 38732
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Friendly staff, attentive service, clean

    I'm very pleased with this community. The staff are friendly and attentive, service is prompt, residents seem happy, and the facility is kept clean.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.00·(12)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.7
    • Staff

      1.8
    • Meals

      2.0
    • Amenities

      1.0
    • Value

      2.0

    Pros

    • Friendly, attentive staff
    • Prompt assistance and responsiveness
    • Positive resident satisfaction reports
    • Clean, well-kept areas
    • Helpful transportation staff

    Cons

    • Odor concerns in common and resident areas
    • Cleanliness inconsistencies across units
    • Inconsistent staffing and responsiveness
    • Gaps in basic nursing-care processes (repositioning, bathing, incontinence care)
    • Medication-management gaps
    • Safety and supervision lapses
    • Staff professionalism and communication
    • Aging facility and maintenance shortcomings

    Summary of reviews

    The reviews present a mixed picture of Cleveland Nursing and Rehabilitation Center. Several families praised individual staff members for friendliness, prompt assistance, and positive resident interactions; a few reviewers specifically noted helpful transportation staff and described residents who appeared satisfied with aspects of day-to-day care. At the same time, a number of reviewers raised serious operational concerns that materially affected their confidence in the facility.

    Care quality appears variable. Positive remarks about attentive caregivers coexist with reports describing inconsistent delivery of basic nursing functions: missed or delayed repositioning, irregular bathing and incontinence support, and concerns about medication administration. Those operational gaps translated, according to reviewers, into situations they judged to pose health and safety risks for some residents. One review referenced a reported resident suicide and other reviews referenced incidents that prompted families to transfer loved ones out quickly; together these comments highlight perceived weaknesses in supervision and clinical-incident response.

    Comments about staff are similarly mixed. Many reviewers characterized staff as friendly and responsive, whereas others described poor professionalism, disrespectful communication, or a lack of responsiveness in high-need situations. These contrasting impressions suggest variability in staff performance and possible training or supervisory gaps. Staffing consistency was also a recurring theme: families expressed concern about staffing levels and responsiveness during critical times.

    Dining and activities received little direct commentary in the summaries provided. The absence of detailed feedback on meals or programming means prospective families should request menus, activity schedules, and observation opportunities during visits to evaluate those areas directly.

    Facility and environmental issues were frequently mentioned. Several reviewers raised odor concerns and cleanliness inconsistencies in resident and common areas, and others described the building as older with maintenance needs. These observations point to sanitation and upkeep challenges in portions of the facility rather than uniformly positive environmental conditions.

    Management and communication aspects emerged as actionable areas for improvement. Reviewers noted lapses in supervision, uneven incident reporting and response, and inconsistent communication with families. For families considering this facility, recommended steps include an in-person tour during peak staffing hours, direct questions about staffing ratios and turnover, review of recent inspection and licensing reports, confirmation of medication- and wound-care protocols, and conversations with current families when possible. The pattern of mixed positive and negative feedback suggests localized strengths in caregiving but also operational risks that merit careful, specific inquiry before placement.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Cleveland Nursing and Rehabilitation Center

    Cleveland Nursing and Rehabilitation Center is located at 4036 MS-8, Cleveland, MS, 38732.

    About Cleveland Nursing and Rehabilitation Center

    Cleveland Nursing and Rehabilitation Center sits on Highway 8 East in Cleveland, Mississippi, and the thing about this place is it's a single-story building with 120 certified beds, and the rooms are set up for both private and semi-private living, so if you want to bring your own things to make your space feel familiar, they'll let you do that, and each room has its own bathroom, cable, Wi-Fi, a phone line, and air conditioning to keep folks comfortable year-round. This center focuses mainly on nursing care and rehabilitation services, so people who have needs like short-term recovery after surgeries, long-term care, or even conditions that need special attention like stroke, wound care, post-surgery rehab, or therapy for things like Parkinson's, cerebral palsy, and MS will find the right programs, since they offer occupational, physical, and speech therapy-those are available both as inpatient and outpatient services.

    Residents get access to services including professional nursing with 12 to 16 hours of direct care each day and 24-hour supervision, as well as access to doctors onsite all the time, and the staff are licensed and specialize in things like dialysis care, IV therapy, pain management, memory care, and bariatric support. Folks with trouble moving around or who need help with daily tasks like bathing, dressing, or transfers will get hands-on assistance, and there are medication management programs too. There is a 26-bed secured unit called the Memories Unit for people with dementia or Alzheimer's, and the memory enhancement program helps with daily recall and basic routines, which makes a difference for residents who need extra support with memory.

    The place has all the basic comforts-regular housekeeping, laundry, and dry-cleaning, with help from a move-in team if you need it, and there's a restaurant-style dining area with meals cooked by a chef, plus special diets for allergies or diabetes are no trouble, so dietary needs get attention. The activity room is used every day for scheduled activities like music, arts and crafts, and movie nights, and folks can also spend time in the movie theater, fitness room, library, or in the outdoor gardens and courtyard, which gives people a break from being indoors. There are walking paths, a special spa and sauna room, and a beauty salon to help folks feel their best. Sports medicine, strength and endurance programs, balance and falls management, and therapies like Vital Stim for swallowing are also available.

    Cleveland Nursing and Rehabilitation Center takes both Medicare and Medicaid, and they have a wheelchair van available for trips to appointments or community events, so transportation is on hand for folks who need it. There have been inspection reports with 17 noted deficiencies in several areas including nursing, resident rights, care planning, and infection control, and there have also been issues meeting federal standards for nurse staffing and resident environment, with a nurse turnover rate at 42.7 percent and an average of 3.5 nurse hours per resident per day based on the latest census of about 109 residents daily. The ownership is for-profit, run by D&N, LLC and DTD HC, LLC, and the place has several indirect private owners.

    Other services include a full range of clinical and therapy services, covering things like dental care, podiatry, lab work, pharmacy, social work, mental health, x-ray, and even Wii gaming technology for certain therapies, which is kind of unique. The facility says it's committed to providing compassionate, individualized care to help each resident get the support they need, with skilled staff and a focus on helping folks stay as independent as possible.

    People often ask...

    Cleveland Nursing and Rehabilitation Center offers assisted living, memory care, and skilled nursing.

    There are 11 photos of Cleveland Nursing and Rehabilitation Center on Mirador.

    The full address for this community is 4036 MS-8, Cleveland, MS 38732.

    No, Cleveland Nursing and Rehabilitation Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Mississippi, the State Department of Health licenses care facilities and publishes the survey, complaint, and infection-control reports from its inspections.

    License numbernh-255114
    Facility typeNursing Home
    Special certificationMedicaid/Medicare – Dually certified

    Inspection Reports

    71

    Reports

    66

    Citations

    43

    Complaints

    7

    Years

    01 Feb 2026Revisit
    Verified corrective measures were implemented to address the deficiency and sustain compliance; recommended placing back in compliance.
    01 Feb 2026Revisit
    Verified compliance after follow-up with no deficiencies cited.
    01 Feb 2026Complaint
    Investigated and found no deficiencies cited related to quality of care or billing.
    01 Feb 2026Complaint
    Found no deficiencies.
    01 Jan 2026Inspection
    Found violations in residents' rights, daily living assistance, range of motion care, and supervision, including involuntary seclusion and unmet grooming and therapy needs.
    • M0500Residents' Rights
    • M0610Activities of daily living
    • M0625Range of motion
    • M0640Accidents
    01 Jan 2026Inspection
    Identified multiple deficiencies across resident rights, care planning, ADLs, ROM, and safety, with several violations cited.
    • CFR 483.10(a)(1)-(2)(b)(1)-(2)Resident Rights/Exercise of Rights
    • CFR 483.10(f)(5)-(7)Resident/Family Group and Response
    • CFR 483.12(a)(1)Free from Involuntary Seclusion
    • CFR 483.20(g)(h)(i)(j)Accuracy of Assessments
    • CFR 483.21(b)(1)(3)Develop/Implement Comprehensive Care Plan
    • CFR 483.24(a)(2)ADL Care Provided for Dependent Residents
    • CFR 483.25(c)(1)-(3)Increase/Prevent Decrease in ROM/Mobility
    • CFR 483.25(d)(1)-(2)Free of Accident Hazards/Supervision/Devices
    01 Jan 2026Inspection
    Found no deficiencies. Emergency preparedness requirements were met.
    01 Jun 2025Complaint
    Found no deficiencies.
    01 Jun 2025Complaint
    Found no deficiencies cited after a complaint investigation. Confirmed compliance with Medicare/Medicaid participation requirements.
    01 Mar 2025Complaint
    Found no deficiencies identified during complaint investigations and the survey.
    01 Mar 2025Complaint
    Found no deficiencies.
    01 Oct 2024Complaint
    Found no deficiencies identified during the complaint investigation.
    01 Oct 2024Complaint
    Determined that the facility was in compliance with Medicare/Medicaid requirements and no deficiencies were cited.
    01 Mar 2024Revisit
    Determined that compliance was restored following a desk review of annual survey information. The review indicated no deficiencies were cited.
    01 Mar 2024Revisit
    Concluded compliance was restored after review of information related to the annual survey.
    01 Feb 2024Complaint
    Identified non-compliance with several standards during the annual re-certification; deficiencies included staffing, accidents, and environmental concerns.
    • Mississippi Regulations for Minimum Standards for Institutions for Aged or InfirmNursing staff
    • Mississippi Regulations for Minimum Standards for Institutions for Aged or InfirmAccidents
    • Mississippi Regulations for Minimum Standards for Institutions for Aged or InfirmEnvironmental concerns
    01 Feb 2024Inspection
    Investigated staffing and safety deficiencies, finding inadequate nursing staffing, unsafe use of patient lifts, and unresolved environmental hazards in bathrooms.
    • 45.4.1 Nursing FacilityNursing Facility Staffing
    • 45.21.8 AccidentsAccidents
    • 45.35.2 Bathtubs, Showers, and LavatoriesBathtubs, Showers, and Lavatories
    01 Feb 2024Complaint
    Identified non-compliance with Medicare/Medicaid participation requirements and cited multiple deficiencies in safe environment, assessments, care planning, accident hazards, and staffing.
    • Safe environment
    • Timely quarterly assessments
    • Care plan implementation
    • Accident hazards
    • Sufficient nursing staff
    01 Feb 2024Inspection
    Identified unsafe environmental conditions, incomplete care planning, delayed assessments, and insufficient staffing affecting resident safety and care.
    • CFR 483.10(i)Safe/Clean/Comfortable/Homelike Environment
    • CFR 483.20(c)Quarterly Assessment at least every 3 months
    • CFR 483.21(b)Develop/Implement Comprehensive Care Plan
    • CFR 483.25(d)Free of Accident Hazards/Supervision/Devices
    • CFR 483.35(a)Sufficient Nursing Staff
    01 Feb 2024Inspection
    Found no deficiencies in emergency preparedness.
    01 Feb 2024Inspection
    Found no Life Safety Code deficiencies cited during the evaluation.
    01 Oct 2023Revisit
    Concluded compliance with the applicable standards after a follow-up visit.
    01 Oct 2023Revisit
    Concluded no deficiencies were found; participation requirements for Medicare/Medicaid were met.
    01 Sept 2023Complaint
    Investigated allegations of abuse/neglect and related systemic failures that contributed to a resident's suicide, including lack of psychiatric evaluation, PASARR coordination, reporting lapses, and poor coordination with hospice.
    • 42 CFR 483.12(a)(1)Freedom from Abuse, Neglect, Exploitation
    • 42 CFR 483.12(c)(1)Reporting of Alleged Violations
    • 42 CFR 483.20(e)(1)(2)Coordination of PASARR and Assessments
    • 42 CFR 483.40Behavioral health services
    • 42 CFR 483.70Administration
    • 42 CFR 483.70(h)(2)(ii)Responsibilities of Medical Director
    • 42 CFR 483.70(o)(2)(ii)Hospice Services
    01 Sept 2023Complaint
    Investigated a resident's suicide linked to inadequate administrative oversight and mental health care; identified failures in governance, psychiatric evaluation, PASRR processes, and residents' rights. The findings showed deficiencies that resulted in immediate jeopardy and substandard care, which were later addressed through corrective actions.
    • Rule 45.2.145.2.1 Administrator
    • Rule 45.2.145.2.1 Administrator - Psychiatric Oversight
    • Rule 45.17.245.17.2 Residents' Rights
    01 Aug 2023Revisit
    Confirmed corrective actions were implemented to address the deficiency and sustain compliance with Medicare and Medicaid requirements.
    01 Aug 2023Revisit
    Concluded the facility was back in compliance after review. The agency recommended placing it back in compliance effective 07/25/23.
    01 Jun 2023Complaint
    Investigated a complaint alleging failure to notify a resident's family about death and condition changes. Found the facility did not timely inform the resident's representative, lacked a clear policy on notifications, and did not have usable family contact information, delaying contact with the family and funeral arrangements.
    • CFR 483.10(g)(14)-(15)Notify of Changes
    01 Jun 2023Complaint
    Found no deficiencies after investigating a complaint. No violations were cited.
    01 May 2023Complaint
    Found no deficiencies. Compliance with infection control regulations and recommended practices was noted.
    01 May 2023Complaint
    Found no deficiencies identified during the survey; the review concluded compliance with Medicare/Medicaid participation requirements.
    01 May 2023Infection Control
    Found no deficiencies related to infection control during the COVID-19 focused review.
    01 May 2023Infection Control
    Found no deficiencies cited after a complaint survey.
    01 May 2023Complaint
    Found no deficiencies cited after reviewing a complaint; the allegation of misappropriation was not supported and compliance with regulations was observed.
    01 Oct 2022Complaint
    Investigated the complaint and found no deficiencies cited.
    01 Oct 2022Complaint
    Investigated a complaint and found no deficiencies cited; determined compliance with Medicare and Medicaid participation requirements.
    01 Aug 2022Revisit
    Confirmed compliance with the minimum standards after reviewing the annual survey information. No deficiencies were found.
    01 Aug 2022Revisit
    Determined corrective actions were in place and recommended restoration to compliance.
    01 Aug 2022Revisit
    Concluded back in compliance after confirming a previously identified deficient practice was corrected.
    01 Aug 2022Revisit
    Confirmed compliance with minimum standards after reviewing information related to the annual survey; no deficiencies identified.
    01 Jun 2022Inspection
    Found that the manual fire alarm system was not maintained properly, risking full-facility alarm capability; a fire watch was implemented and repairs completed.
    • 45.41.1Date of Construction & Life Safety Code Compliance
    01 Jun 2022Inspection
    Investigated infection control practices and found staff did not consistently wear masks as required, increasing potential for virus transmission.
    • CFR 483.80Infection Control
    01 Jun 2022Inspection
    Found the fire alarm system was not complete, resulting in a fire watch.
    • 42 CFR 483.70(a); NFPA 101 Fire Alarm System - InstallationFire Alarm System - Installation
    01 Jun 2022Inspection
    Found no deficiencies during the survey. Emergency preparedness requirements were met.
    01 Jun 2022Inspection
    Found no deficiencies. The review determined compliance with the minimum standards and reported a census of 115 of 120 beds.
    01 Dec 2021Complaint
    Investigated complaints; found no deficiencies.
    01 Dec 2021Complaint
    Investigated complaints and found no deficiencies cited.
    01 May 2021Complaint
    Investigated five complaint cases and concluded that no deficiencies were cited.
    01 May 2021Complaint
    Verified compliance with emergency preparedness requirements; no deficiencies identified.
    01 May 2021Complaint
    Verified no deficiencies were cited after a focused COVID-19 infection control review and related complaint investigations.
    01 May 2021Complaint
    Found no deficiencies related to complaint investigations and infection control practices.
    01 May 2021Infection Control
    Found no deficiencies. A focused emergency preparedness review showed compliance with the applicable federal standard.
    01 May 2021Complaint
    Found no deficiencies related to infection control or complaint investigations. The regulator confirmed compliance with infection control regulations and related practices.
    01 Sept 2020Complaint
    Investigated and identified deficiencies in resident protection from abuse, reporting, care planning, and psychosocial services.
    • 42 CFR 483.12(a)(1)Free from Abuse and Neglect
    • 42 CFR 483.12(c)(1-4)Reporting of Alleged Violations
    • 42 CFR 483.21(b)Develop/Implement Comprehensive Care Plan
    • 42 CFR 483.40(b)(1)Treatment/Services for Mental/Psychosocial Concerns
    01 Sept 2020Complaint
    Investigated a complaint of sexual abuse and found significant failures in supervision, protection, and care planning that allowed non-consensual activity involving a resident with severe cognitive impairment, with immediate jeopardy and substandard care identified.
    • 45.17.2Residents' Rights
    • 45.21.6Mental and psycho-social
    01 Sept 2020Complaint
    An investigation found the facility failed to protect a cognitively impaired resident from non-consensual sexual abuse, failed to report the incident timely, and lacked proper care plans and behavioral services for the resident involved.
    • 42 CFR 483.12(a)(1)Free from Abuse and Neglect
    • 42 CFR 483.12(c)(1)(4)Reporting of Alleged Violations
    • 42 CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
    • 42 CFR 483.40(b)(1)Treatment/Services for Mental/Psychosocial Concerns
    01 Sept 2020Complaint
    Found no deficiencies identified during a COVID-19 focused infection control survey conducted in September 2020.
    01 Sept 2020Infection Control
    Verified infection-control compliance during a focused COVID-19 review; no deficiencies identified.
    01 Sept 2020Infection Control
    Found no deficiencies in infection control at the time of the focused survey.
    01 Aug 2020Infection Control
    Confirmed no deficiencies identified during a COVID-19 focused infection control review.
    01 Aug 2020Infection Control
    Found no deficiencies identified during a COVID-19 focused emergency preparedness review.
    01 Jul 2020Complaint
    Investigated an elopement and wandering incident due to inadequate supervision and safety planning, and found failures in accident prevention standards.
    • 45.21.8Accidents
    01 Jul 2020Complaint
    Identified elopement and wandering due to inadequate supervision and missing care plans, leading to a resident leaving the facility unsupervised and wandering off-site.
    • 42 CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
    • 42 CFR 483.25(d)(1)(2)Free of Accident Hazards/Supervision/Devices
    01 Jul 2020Complaint
    Investigated a complaint about a resident wandering off the campus and leaving unsupervised; found failures in supervision and in creating a care plan for elopement risk.
    • 42 CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
    • 42 CFR 483.25(d)(1)-(2)Free of Accident Hazards/Supervision/Devices
    01 Jun 2020Infection Control
    Found compliance with infection control regulations related to COVID-19. No deficiencies were cited.
    01 Dec 2019Complaint
    Investigated a complaint and found no deficiencies.
    01 Sept 2019Complaint
    Investigated a resident-visitor incident; found no deficiencies.
    01 Jun 2019Complaint
    Investigated and found violations involving resident rights, abuse prevention, and infection control, including failure to honor food preferences, a resident-to-resident incident, and improper glove/cleanup practices during medication passes.
    • CFR 483.10(f)Self-Determination
    • CFR 483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
    • CFR 483.80Infection Prevention & Control
    01 Jun 2019Complaint
    Investigated a resident-to-resident abuse incident and found a violation of residents' rights related to abuse prevention.
    • 45.17.2Residents' Rights
    01 Jun 2019Inspection
    Investigated a complaint and survey findings identified deficiencies in residents' rights and in honoring resident food preferences.
    • 45.17.2Residents' Rights
    • 45.28.1Direction and Supervision
    01 Jun 2019Inspection
    Found deficiencies in honoring a resident's food preferences, in preventing abuse/neglect, and in infection control during medication administration.
    • 483.10(f)Self-determination
    • 483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
    • 483.80(a)Infection Prevention & Control

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    Mirador Living is not affiliated with the owner or operator(s) of Cleveland Nursing and Rehabilitation Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cleveland Nursing and Rehabilitation Center directly. There is no cost for this service. We are compensated by the community you select.

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