Overall sentiment across the reviews is highly polarized but trends negative: while a number of reviewers praise individual staff members, activities, and some aspects of the environment, many more reports describe serious deficiencies in care, safety, hygiene, communication, and management. The facility appears to deliver excellent, compassionate care in some instances, often tied to particular nurses, CNAs, therapists, or the activity director. Those positives include friendly, helpful staff who make residents feel at home, engaging activities, convenient visiting hours, attractive grounds, and in several accounts a smooth transition for families. Some reviewers also note low cost and comfortable rooms, and occasional praise for food and therapy services.
However, recurring and significant concerns dominate the negative feedback. Multiple reviewers report neglectful behavior: residents not assisted with eating or repositioning, missed medication administration, failure to change wound dressings, and bodily fluids left on bandages. There are numerous accusations of rude, punitive, or even abusive treatment by staff and CNAs. Safety issues are emphasized repeatedly: understaffing (particularly at night), lack of bed rails, falls with delayed family notification, and at least one report of a resident being attacked by a staff member. These issues point to systemic staffing and supervision problems rather than isolated incidents.
Cleanliness and facility maintenance are another consistent negative theme. Several reviewers describe unhygienic conditions, a persistent bad smell, dirty facilities (including a water fountain), roof leaks, and other repair needs. These environmental problems compound health and comfort concerns and suggest that building maintenance and housekeeping are inadequate in parts of the facility. Conversely, some reviewers do acknowledge spacious grounds and comfortable rooms, indicating that physical amenities may be inconsistent across units or change over time.
Dining and rehab services show mixed but frequently critical responses. Many reviewers complain about cold, bad-tasting food and unreliable meal service, while others praise the food as wonderful. Physical therapy and rehabilitation services are described as excellent by some and as poor or non-existent by others; multiple reports say promised rehab was not performed. This variability again suggests uneven staffing, scheduling, or program implementation.
Communication, management, and administrative issues are also commonly raised. Families report messages not being passed on, ignored requests to see doctors or receive pain medication, and a nurse practitioner refusing pain meds. Several reviewers cite billing disputes, allegations of misleading insurance, and perceptions that administration is unresponsive or greedy. These managerial problems, combined with safety and care failures, fuel strong recommendations from many reviewers to avoid the facility and warnings not to send loved ones there.
Notable patterns: the reviews suggest a split between positive experiences tied to specific staff members and consistently serious negative issues that affect resident safety and dignity (neglect, missed meds, poor wound care, theft of belongings). Understaffing appears to be a root cause cited in many complaints and may drive the variability in care quality. The presence of both strong praise for individuals and harsh criticism of systemic problems indicates that staff commitment exists but is undermined by operational, staffing, and management failures.
In summary, Memorial Woodland Village Rehabilitation and Nursing Center receives highly mixed reviews with a majority leaning toward serious concerns. Families reporting positive experiences highlight compassionate individual staff, good activities, and comfortable grounds. Families reporting negative experiences describe neglect, abuse, medication and wound-care failures, dirty conditions, safety incidents, and poor administrative responsiveness. If considering placement, prospective residents and families should investigate current staffing levels, management changes, complaint resolution procedures, and recent inspection or licensure records; visit multiple times across different shifts (including nights) and speak with residents and families about recent experiences before making a decision.
