Overall sentiment in these reviews is strongly weighted toward positive experiences centered on the staff and care teams, but there are meaningful and recurring negative themes that create a mixed picture for prospective residents and families.
Care quality and staff: The dominant theme across the reviews is praise for the people who work at Landmark of Desoto. Numerous reviewers describe staff as exceptionally kind, friendly, courteous, and family-like. Nurses, CNAs, nurses assistants, and therapists are repeatedly called attentive, thorough, patient, and effective—particularly physical and occupational therapy teams, which are credited with measurable rehab progress and mobility improvements. Several reviewers singled out the administrator and maintenance staff as outstanding. Multiple accounts emphasize that staff go above and beyond, organizing events, providing personal care (hair and nails), and keeping families updated and reassured. These consistent positive staff remarks form the strongest, most frequently mentioned strength of the facility.
Facility cleanliness and environment: Many reviewers report a very clean, odor-free facility with a hotel-like appearance. Positive notes include spotless rooms, spacious layouts, and pleasant outdoor spaces such as porches with rocking chairs. The building is described as safe and well-kept by several families, and the intake/rehab sign-in processes receive compliments for being smooth and efficient. At the same time, a subset of reviews mentions that some areas appear a little rundown and could use repainting and furniture updates, indicating that while cleanliness is high, some cosmetic improvements are desired.
Activities and amenities: Landmark appears to offer a range of activities and events, with staff actively organizing programs that contribute to a positive resident experience. Reviewers appreciate attention to personal grooming and social engagement (nails, hair, events), which supports the characterization of a family-like, engaged atmosphere.
Dining and services: Comments on food are mixed. Several reviewers praise the food and say residents like it, whereas at least one reviewer reported the food as awful. This indicates variability in dining satisfaction that may depend on individual tastes, shifts or specific dining periods.
Safety, monitoring, and incidents: While many reviewers state they feel their loved ones are safe and well cared for, concerns arise around falls and monitoring—specifically the fact that the facility is not a 24-hour monitoring service. A few reviewers noted staff being very busy with medication rounds, which they felt could reduce availability for other resident needs. There are also reports of lapses in COVID protocols from some families, including at least one claim that a resident contracted COVID at the facility.
Serious negative allegations and inconsistent experiences: Importantly, a small but significant number of reviews allege serious problems: claims of neglect, intimidation, exploitation, abuse, and even one reviewer attributing a death to the facility and calling for legal action and license revocation. Other reviews describe rude or unprofessional behavior from staff, including poor phone interactions that created negative first impressions. Several reviewers note that while the majority of staff are caring and professional, there appear to be a few employees whose behavior or quality of care is problematic. There are also reports of denied admissions for behavioral reasons where families felt they were not heard or properly notified. These severe allegations stand in stark contrast to the many glowing accounts and suggest that experiences can vary widely.
Management, communication, and patterns: Many reviewers praise management and the administrator for responsiveness and decisiveness; others report communication gaps in specific incidents, especially concerning admission denials or serious events. Some reviewers explicitly note improvements over time, suggesting that leadership changes or quality initiatives may have had positive effects. However, the existence of both highly positive and highly negative reviews points to inconsistent experiences possibly tied to staffing shifts, individual employee conduct, or episodic failures in protocol.
Conclusion and guidance: In synthesis, Landmark of Desoto receives frequent commendation for compassionate, skilled caregiving—particularly nursing and therapy services—and for its cleanliness, friendly culture, and engaging activities. Prospective residents and families should weigh these strengths against isolated but significant reports of unprofessional behavior, alleged neglect/abuse, and operational concerns such as infection control and monitoring. If considering this facility, it would be prudent to tour in person, meet direct-care staff and management, inquire specifically about incident reporting, COVID and infection-control practices, staffing levels (especially overnight monitoring and medication routines), and follow up on any reports of serious incidents or ongoing corrective actions. Documented improvements cited by some reviewers are encouraging, but the variability in experiences suggests careful, individualized evaluation and ongoing family involvement after placement.
