Overall sentiment in the reviews for Manhattan Nursing & Rehabilitation Center is highly polarized: many reviewers praise the therapy department and specific staff members, while an equally large group reports serious concerns about nursing care, safety, cleanliness, management, and billing. The dominant positive thread is consistent and strong rehabilitation services — reviewers repeatedly call the therapy department “top notch,” credit physical, occupational, and speech therapists with measurable improvements, and describe successful short‑term rehab discharges. Multiple reviews highlight knowledgeable, communicative therapy staff who deliver positive outcomes and regain mobility or function for residents.
However, these rehabilitation successes coexist with frequent and severe complaints about nursing and frontline caregiver quality. A large number of reviews describe CNAs and nursing staff as rude, inattentive, or overworked; common specifics include slow call‑light responses (reports of 30‑minute waits), residents left in soiled bedding for hours, insufficient assistance with feeding or toileting, and unsafe handling practices (head dangling during lifts, unsafe operation of lifts). Several reviewers attribute poor bedside care to inadequate staffing and high turnover; weekend and evening shifts are specifically called out as understaffed. Multiple accounts describe rehospitalizations, injuries, and even feeding tube damage allegedly requiring additional surgeries, which heightens the severity of the reported care failures.
Facility maintenance and cleanliness are inconsistent across reviews. Some families report a clean, pleasant smell, welcoming interiors, and recent landscaping or interior improvements. Others report strong urine or decomposition odors, filthy conditions, and rooms that need remodeling. Privacy concerns are raised about staff discussing patient matters in public, and several reviewers allege HIPAA violations. Room issues — small semi‑private rooms, double occupancy, and lack of phones in rooms — contribute to negative impressions for some families.
Dining and activities receive mixed but largely positive mentions: many reviewers praise food presentation, dining room service, and the option to eat in room or in the dining area. The activities department is frequently noted as doing a good job with social events, bingo, and programs that improve quality of life. That said, food quality is also described as bland or inconsistent on certain days by some reviewers.
Management, administration, and transparency emerge as major fault lines. Some reviews describe administration and directors as helpful, communicative, and responsive to concerns; these reviewers would recommend the facility. Conversely, many families describe administration as unresponsive, dismissive, or focused on money over patient welfare. Serious allegations include cancelled medical appointments without family notification, suspected cover‑ups around a resident’s death, and reports of bribery or intentional deception about meals/inspections. Billing disputes and allegations of fraudulent charges or theft (including a specific invoice for an unknown person and high daily charges) recur in the complaints and have led to complaints to external bodies like the BBB and the board of nursing.
A clear pattern in the reviews is stark variability: experiences depend heavily on which staff members and which shifts a resident encounters. Several reviews describe compassionate, professional nurses and a supportive administration; many others describe neglect, unprofessionalism, and safety risks. This inconsistency — plus reports of understaffing, high turnover, slow night/weekend response times, and serious allegations (injury, infection risk, privacy violations, and billing fraud) — leads to sharply divided recommendations. Families considering Manhattan Nursing & Rehabilitation Center should weigh the strong rehabilitation capabilities and active programming against repeated, detailed reports of nursing/caregiver failures, safety and cleanliness concerns, and management/billing issues. Prospective residents and families would be wise to tour the facility, verify current staffing patterns and leadership responsiveness, ask about weekend/evening coverage, request documentation of incident reporting and infection control, and confirm billing practices before making placement decisions.
