Overall sentiment in the reviews of Care Center of Laurel is mixed and polarized: many reviewers highlight strong positives around staff friendliness, rehabilitation services, cleanliness, and activities, while a number of serious negative reports raise concerns about inconsistent care and safety. Positive comments frequently emphasize a welcoming atmosphere, courteous and knowledgeable staff, and an active program of activities. The rehabilitation department (PT/OT) receives repeated praise for strong relationships with therapists and nurses and for providing effective, comforting care. Multiple reviewers also note that the dining area and main public spaces are clean and well maintained, and some explicitly state they have no complaints about the food.
Care quality and safety present a split picture. On the positive side, several reviewers state that care is explained clearly, residents feel comfortable, and staff prioritize resident needs over other considerations. Conversely, there are several alarming reports suggesting lapses in clinical care and safety: neglected oxygen refills, the discovery of a wire in food, persistent room odors, and broad statements calling care unsafe or recommending against the facility. Additionally, there are explicit allegations about falsified patient records and regulatory concerns, and some reviewers describe management or staff as overly focused on money. These negative items are serious and represent a notable counterweight to the favorable comments.
Staff behavior and consistency are recurring themes. Many reviews describe staff as friendly, welcoming, professional, polite, and extremely helpful; visitors feel comfortable and report enjoyable visits. At the same time, other reviews note that some nurses appear uncaring, responses to requests can be slow, and a subset of comments describe rude or disrespectful behavior—some even characterizing certain managers as treating employees poorly. This suggests variability in staff performance and tone, with experiences differing significantly between shifts, units, or individual employees.
Facilities, dining, and programs generally receive favorable remarks. The facility is described as very clean and organized in multiple summaries; the dining area is often singled out for cleanliness and acceptable food. Activities are described as wonderful and a positive aspect of resident life. Rooms are described as nice and comfortable by some reviewers, and the entrance is noted as secure, which can be reassuring for families.
Management and organizational concerns are mixed. Some reviewers explicitly praise professional management and helpful staff; others allege the organization is money-driven and raise serious compliance and record-keeping concerns. The presence of both types of comments suggests uneven administrative performance or divergent experiences depending on individual interactions. Several reviewers also described the facility as accommodating and supportive during transitions into the community, which is a positive administrative signal, but the allegations of regulatory issues and falsified records are severe and recur in the negative summaries.
In summary, reviewers paint a facility with strong points—particularly around rehabilitation services, friendliness of many staff members, cleanliness of common areas, and an engaging activities program—alongside serious, specific complaints that raise safety and reliability concerns. The most frequent positive themes are cleanliness, welcoming staff, and effective rehab/therapy; the most concerning negatives are safety-related incidents, inconsistent nursing care, delayed responses, and allegations about record falsification and financial motives. The overall pattern is one of variability: many families and visitors report positive experiences, while a subset report critical incidents and management problems that warrant attention. The collection of reviews suggests that while Care Center of Laurel has clear strengths, there are nontrivial and specific concerns that affect perceptions of quality and safety.
