Overall sentiment across the reviews is predominantly positive, with strong praise for the compassionate, personal nature of care and a warm, home-like atmosphere. Multiple reviewers emphasize that the facility is very clean and well-maintained from a hygiene standpoint (even using the phrase "you could eat off the floors"). Several comments describe the setting as cozy and homelike—spacious rooms, private bathrooms, and touches like fireplaces were specifically noted—contributing to residents feeling comfortable and engaged.
Care quality and staff performance receive substantial commendation. Reviewers repeatedly describe staff as friendly, knowledgeable, well educated, and trained. There are specific examples of staff and administrators going "above and beyond"—helping with paperwork, introducing families to government funding options, and providing exceptional comfort during residents' final days. Long-term continuity of good care is also cited (for example, five years of excellent care), and socialization is highlighted: residents enjoyed themselves, engaged with others, and participated in activities such as playing checkers.
However, several consistent concerns temper the otherwise positive picture. There are recurring remarks about management inconsistency: while one administrator is praised for being helpful and proactive, another reviewer reports an unfriendly manager and suggests a lack of medical training in management. Clinical staffing and qualifications are flagged as areas of concern—some aides are reported not to be CNAs and an RN is said to be present only three days a week. Reviewers also mention inconsistent care quality across staff or shifts, which could relate to these staffing and training gaps.
Facility condition presents a mixed assessment. Although cleanliness and a pleasant smell are oft-mentioned strengths, others describe the physical plant as old, outdated, and "not inviting," noting that the interior needs a makeover. In short, the facility appears to maintain high standards for cleanliness and resident comfort but may benefit from cosmetic renovations and updating of common areas.
In summary, Extra Care is portrayed as a warm, caring community where many families feel their loved ones are personally cared for and happy. Strengths are clear: compassionate staff, strong personal attention, administrative help with paperwork/funding in at least some instances, clean facilities, private and spacious rooms, and meaningful social engagement for residents. The primary recurring concerns are managerial inconsistency, limited clinical coverage and aide qualifications, and the need for interior updates. Prospective families should weigh the strong reports of personalized care and cleanliness against the noted variability in management and clinical staffing and consider asking specific questions about RN coverage, aide credentials, and planned facility renovations during a tour.
