Overall sentiment across the reviews is mixed but leans negative, with a clear divide between praise for particular frontline caregivers and widespread concerns about administration, communication, facility condition, and safety. Multiple reviewers singled out individual staff members — most notably a caregiver named Cynthia and several CNAs — as compassionate, attentive, and willing to go beyond expectations. Some families reported good rehabilitation outcomes and described the care as very good and the move-in process as easy when those staff were involved. A few reviewers expressed strong satisfaction, calling staff helpful and kind and noting that their relative received good care.
However, a larger cluster of reviews describes persistent problems with administration and management. Communication breakdowns are repeatedly reported: families experienced phone tag, missed messages, and difficulty getting updates about health or rehab status. The person responsible for payments is described as rarely in the office, exacerbating financial confusion. Several reviewers reported dramatic increases in out-of-pocket costs (one reported costs doubling to about $8,000/month) and feeling pressured with potential discharge threats tied to payment issues. These accounts create a strong impression that financial management and administrative responsiveness are significant pain points for families.
Care quality and staff behavior appear inconsistent. While some frontline staff receive heartfelt praise, many reviewers reported unprofessional or uncaring behavior — staff distracted by phones, slow to respond when residents needed assistance, dismissive attitudes (for example, attributing a resident’s fear to depression), and in some cases overt rudeness. Multiple comments said the facility was understaffed, resulting in long waits and a perception that residents’ needs were not being prioritized. There are also very serious safety and quality concerns raised: allegations of theft, medication stored in a drawer and comingled, and overcrowded rooms with three residents in spaces that make walking difficult. Those specific issues point to potential lapses in clinical processes and resident safety protocols.
The physical environment and rehabilitation services draw criticism as well. Several reviewers described the atmosphere as depressing and in need of renovation. Comments indicate that entrances/exits can be slow or obstructed, and that rehab services are inconsistent — some residents had good rehab experiences while others felt rehabilitation was inadequate. The combination of a tired physical plant, perceived staffing shortages, and variable rehab quality suggests an environment that can be either supportive or problematic depending on who is on duty and the unit involved.
A recurring pattern is the stark variability of experiences: some families praise particular caregivers and report good outcomes, while many others report systemic problems. That variability is underscored by reviewers noting that the facility passes state inspections despite the concerns they observed, implying either inconsistencies in oversight or that the inspections do not capture every operational issue families experience. Administration is repeatedly described as inaccessible or unhelpful, compounding frustration when clinical or safety concerns arise.
In summary, the reviews paint a picture of a facility with dedicated and compassionate individual caregivers capable of delivering excellent personal care, but one that suffers from significant administrative, operational, and infrastructure problems. Key red flags from these summaries include poor administrative/finance responsiveness, sudden and high out-of-pocket costs, threats of discharge tied to payment, medication storage and safety concerns, overcrowded rooms, reports of theft, and inconsistent staffing and rehab quality. Prospective residents and families should weigh the positive reports about specific staff against the recurrent systemic issues. If considering this facility, a thorough in-person tour, direct conversations with administration about staffing ratios, medication handling procedures, room occupancy, and financial policies, and requests to speak with current families would be advisable given the variability and severity of some complaints.
