Overall sentiment across the reviews is broadly positive but punctuated by several serious and recurring concerns. Many reviewers praise the professionalism, compassion, and attentiveness of staff — including specific positive callouts for CNAs and RNs (for example, CNA Sharon and a noted RN). Multiple comments describe prompt response times to call lights and timely completion of requests, suggesting strong bedside responsiveness in many instances. Several reviewers highlight a comfortable, healing environment in the newly remodeled areas, with high marks for cleanliness, safety measures, and the environmental team. Food quality is frequently described as good or nicely prepared, and social services and the Director of Nursing (D.O.N.) are noted as proactive and engaged. Numerous reviewers explicitly recommend the facility and express gratitude for end-of-life or palliative care provided to loved ones.
Despite those positives, a consistent pattern of concerning issues emerges in several reviews. The facility appears to be split between a newly built/remodeled wing that receives strong praise and an older wing that several reviewers describe as "awful," with reports of terrible smells and poorer upkeep. Related to this split, some reviews describe serious lapses in care: residents found in hallways calling for help with no response, instances where residents were not cleaned or cared for properly, and at least one report of nursing staff being rude. These problems indicate inconsistency in staffing, supervision, or operational standards across different parts of the facility.
Security and personal property concerns are another clear theme. Multiple reviews mention belongings frequently disappearing, which raises questions about storage practices, inventory controls, and staff oversight. Communication shortcomings are also reported: while some reviewers praise follow-up from social services and D.O.N., others note gaps in communication that affect family satisfaction and coordination of care. Together, these comments portray a facility that can deliver excellent, compassionate care but may struggle with reliability and consistency in certain shifts, units, or teams.
Management and administration receive mixed but generally positive feedback: reviewers call out outstanding staff and administration, describing them as personable, knowledgeable, and willing to go above and beyond. This suggests that leadership is visible and capable in many respects, and that corrective follow-up (for example, by the D.O.N. or social staff) does occur when issues are raised. However, the recurrence of serious concerns (odor, unattended residents, missing belongings) implies that systemic or infrastructure problems—especially in the older wing—may not be fully resolved or may require targeted interventions.
Dining and housekeeping are strengths in many reviewers' experiences: food is described as very good and nicely prepared, and environmental teams are called "top tier." Yet the contradiction between these positive descriptions and the reports of smell and grime in the older area points to uneven facility maintenance rather than a universal standard of cleanliness. Similarly, interpersonal care is highly praised overall (compassionate, comforting last days), but the presence of reports about rude nursing staff and neglected residents underscores variability in staff behavior and performance.
In summary, Azalea Gardens Nursing Center appears to offer high-quality, compassionate care in significant portions of the facility—particularly in the remodeled or newer areas—with many staff members and leaders receiving strong praise. At the same time, multiple and recurring negative reports—chiefly concerning the older wing’s condition, episodes of neglect or delayed responses, and missing personal belongings—are serious and should be explored further by prospective residents or families. The dominant pattern is one of unevenness: excellent outcomes and experiences are common, but there are enough troubling reports that families should ask targeted questions about unit assignment, staffing consistency, security for personal items, and corrective actions taken for the issues noted above.
