These reviews paint a highly polarized picture of Arbor View Nursing and Rehabilitation. Many reviewers describe exceptional, compassionate care with skilled nursing and rehabilitation teams that produced meaningful recovery and comfort. Specific positive accounts highlight nurses and CNAs who were attentive, patient, and went "above and beyond," physical therapists who helped residents regain mobility, rapid admissions in some cases, effective communication by social workers, and a small, home-like atmosphere in parts of the facility. Families praised meaningful gestures at end of life, improved appetite and weight gain for some residents, clean and well-maintained areas, and a sense that staff treated residents with dignity. Several reviewers explicitly recommend the facility for short-term rehab or long-term care based on these positive experiences.
Conversely, a large number of reviews report serious and recurring problems. The most concerning themes are allegations of neglect, abuse, and clinical failures including bruising from drops, missed medications, dehydration, bedsores, untreated scabies, UTIs, and even deaths that families attribute to substandard care. Repeated complaints about slow or absent responses to call lights, understaffing, and staff who turn off call lights or leave residents waiting underscore safety and staffing concerns. Multiple reviewers report poor hygiene, filthy conditions, flies, mold in at least one account, and general disrepair in some rooms. These clinical and environmental failures are often paired with administrative problems: unresponsive front-desk or admissions staff, billing disputes, privacy/HIPAA breaches, poor communication from management, and claims of inadequate investigation or disciplinary action when incidents are raised.
Food and daily living support are another area of clear inconsistency. Some families praise the food, reporting good meals and weight gain, while others describe atrocious food, inedible meat, and extremely limited choices (e.g., only PB&J or grilled cheese). Laundry and personal item management also varies—some report prompt, caring attention while others describe missing laundry or ruined personal items. Activities and social engagement likewise receive mixed feedback: some reviewers mention bingo, outdoor seating, and an active social worker, while others report a lack of mental stimulation and bare-minimum programming.
Staffing and culture show a split pattern. Several reviews name individual staff members and describe excellent, compassionate care — indicating pockets where training, leadership, and culture work well. At the same time, many reviews report rude or unprofessional staff, smoking on site, medication mishaps, and staff lacking clinical competence. This suggests variability by shift, unit, or tenure of staff and points to systemic staffing and training issues. Administrative responsiveness is frequently criticized: unanswered calls, no weekend tours, slow admissions follow-up, and failures to address privacy or billing complaints. These operational problems compound clinical concerns and erode trust for many families.
Taken together, the reviews indicate a facility with significant inconsistencies — some residents receive high-quality, personalized care with effective rehabilitation and compassionate staff, while others experience neglect, unsafe conditions, or administrative indifference. The frequency and severity of negative reports (neglect, abuse, infection-control issues, HIPAA breaches, medication errors) are notable and warrant serious scrutiny. For families considering Arbor View, these patterns suggest it is important to ask targeted questions during a tour or before admission: staffing ratios by shift, recent inspection/citation history, call light response protocols, infection control policies, how medication errors are prevented and reported, privacy policies, and how the facility handles complaints and disciplinary actions. Observing cleanliness, speaking with current families, checking recent state survey results, and confirming availability of doctors and therapy services will help gauge whether the specific unit and shifts relevant to a loved one are more aligned with the positive or negative experiences described.
In summary, Arbor View has demonstrable strengths in portions of its operation — notably compassionate individual caregivers and effective rehab outcomes — but also recurring, serious concerns about safety, staffing, management responsiveness, and basic care in other portions. The facility appears to be highly variable in performance; decision-makers should perform close, specific due diligence and monitor care continuously if choosing this facility.
