Overall sentiment is mixed with strong positive statements about the facility’s physical environment, certain staff members, and resident-centered amenities, contrasted by serious and recurring complaints about staff behavior, safety, and management. Multiple reviewers praise the cleanliness, private rooms and bathrooms, and the hospitality atmosphere. Several families and residents singled out individual employees (for example Marilyn Treaster and several nurses and therapy staff) as exceptional, compassionate, and devoted. Meals receive generally favorable comments: reviewers note customizable meals, a wide range of alternative foods, and satisfactory dining experiences, although there are occasional reports of cold meals. Activities and resident engagement are highlighted as strengths—resident-driven programming and an active council are cited as mechanisms that improve care and life at the community.
Staffing and care quality emerge as the area with the greatest divergence in experiences. While numerous reviews celebrate “wonderful,” “caring,” and “dedicated” staff who go above and beyond, a substantial set of reviews describe inconsistent or poor care: aides who disappoint, delayed responses to call lights, residents left unattended in wheelchairs, and instances of medication being given too early or too late. These negative reports include strongly worded descriptions such as “death trap” and accounts that suggest neglect during vulnerable moments (notably end-of-life care). The coexistence of high praise for individual caregivers and sharply negative reports suggests variability in staff performance across shifts, units, or time periods.
Management and staffing practices are repeatedly criticized and appear tied to the quality issues. Reviewers report high turnover, frequent resignations, multiple managers, and a perception of poor leadership or inadequate supervision (one review specifically called out a director of nursing as ineffective). Problems cited include staff distracted by phones and socializing, a need to remove problematic employees, and allegations of on-the-job drug use with no testing. These claims, along with reports of disrespect, aggression, and discrimination, paint a troubling picture of inconsistent workplace culture and safety concerns for some residents and families.
On balance, the facility demonstrates clear strengths: clean, odor-free premises; private accommodations; invested and compassionate staff in multiple instances; good therapy services; and active, resident-focused programming that many families appreciate. However, those strengths are undermined for some residents by operational and personnel problems that can materially affect safety and quality of care. The pattern in the reviews is one of polarization—excellent experiences for some residents and serious, potentially dangerous lapses for others.
For prospective residents and families, the reviews suggest several practical steps: ask specific questions about staff turnover, supervision, and drug-testing policies; request to meet or observe direct-care staff and nursing leadership; visit during multiple shifts (including evenings and weekends) to see staffing consistency; attend or inquire about the resident council and activity schedule; and ask how the facility handles call light response times and medication administration protocols. Families with loved ones in vulnerable or end-of-life stages may want to seek direct reassurances and written plans about staffing ratios, end-of-life care policies, and incident reporting procedures.
In summary, Community Manor has many attributes that reviewers appreciate—cleanliness, private rooms, engaged activities, and notable compassionate caregivers—but there are repeated and serious complaints about inconsistent care, management problems, and safety issues that should not be ignored. The reviews indicate the facility can provide excellent care in many instances, but variability in staffing and leadership has led to troubling negative experiences for other residents. Prospective residents and their families should weigh the positive environment and praised staff against the risk of inconsistency, and should conduct targeted inquiries and observations to assess whether the facility’s current staffing and management practices meet their expectations and needs.
