Overall sentiment from these review summaries is mixed to predominantly negative, with clear positive notes about the physical setting but substantial and recurring concerns about care quality, staffing responsiveness, medication management, and management practices. Several reviewers praise the facility's physical characteristics — it is described as spacious, quiet, and (in some cases) very clean, with a roomy dining area and a fenced-in outdoor area. A knowledgeable tour guide and some friendly staff were also noted during admissions or tours. However, those positives are overshadowed by repeated, specific complaints about day-to-day care and safety.
Facilities and environment: Multiple reviewers highlight the facility's ample space and quiet atmosphere, along with a pleasant dining area and secure outdoor space. At the same time, the physical accommodations are described as older and somewhat outdated in decor. A major point of concern is the bathroom configuration for some residents — e.g., one report of a single toilet shared by four residents and showers located down the hall — which has implications for privacy, dignity, and infection control.
Care quality and clinical competence: The most serious and consistent themes involve clinical care failures. Reviews describe poor medication management, including staff not administering medications correctly and specific failures such as not giving prescribed insulin, resulting in high blood sugar. There are reports of inexperience with clinical procedures (for example, catheter removal) that led to further medical complications and emergency room visits. These incidents suggest potential gaps in staff training, supervision, or protocols for medication and clinical tasks.
Staff behavior and responsiveness: Reviewer accounts are polarized: some encountered friendly and helpful staff during tours, yet numerous other reports describe uncaring, inattentive, or even abusive behavior. Common complaints include slow responses to requests for assistance, delays in cleaning up after accidents, inadequate hygiene care, and general neglect. Several reviewers explicitly state that staff treated their relatives poorly and that leadership (a director) was dishonest or advised families to move their loved ones elsewhere. These patterns point to inconsistent staffing practices and problematic frontline caregiving culture or morale.
Infection control and safety incidents: There are specific concerns about how the facility handled COVID testing and positive cases, including delayed testing and ensuing isolation of residents after a positive result. Combined with reports of general cleanliness lapses and shared bathroom arrangements, reviewers' accounts raise questions about infection prevention practices. Additionally, there are mentions of unaddressed safety incidents and potential abuse, which is among the most serious types of complaint and merits careful scrutiny by regulators and prospective families.
Management, communication, and outcomes: Reviewers report management failures such as dishonesty from leadership and poor communication with families. Several reviews conclude with strong dissatisfaction: loved ones were moved out to other facilities perceived to provide better care, and reviewers explicitly advise others not to choose this facility. This suggests that when problems arise, families do not feel adequately supported or reassured by administration, contributing to a broader impression of mismanagement.
Patterns and implications for prospective residents: The reviews form a consistent pattern where the facility's physical strengths (space, quiet, outdoor area) are undermined by recurring operational and clinical problems. The most urgent issues to verify in person or through official records are medication administration protocols, staff training and turnover, incident reporting and responses, infection control measures (especially for shared bathroom arrangements), and how the facility handles emergencies and family communication. Prospective residents or families should ask for recent inspection reports, staffing ratios by shift, examples of training and competency checks, and direct references from current families. Observing staff during different shifts (including nights) and asking specific, documented questions about medication handling and clinical procedures will be important.
In summary, while The Manor appears to offer an attractive physical environment for some residents, multiple reviewers report serious and recurring problems with care, responsiveness, medication management, and management practices. These concerns are substantial enough that many reviewers strongly discourage placement there without thorough vetting and assurances about clinical competence and safety practices.
