Westwood Hills Health and Rehabilitation Center

    3100 Warrior Ln, Poplar Bluff, MO, 63901
    3.9 · 27 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate caregivers, unsafe medical lapses

    I'm torn: compassionate staff like Patty, skilled nurses, terrific therapy, engaging activities and a roomy, well-decorated day room helped my loved one-and some aides were loving and attentive. However, inconsistent and sometimes disrespectful or poorly trained staff, understaffing (nights/weekends), missed meds/infusions, poor family communication, residents left unattended, room/cleanliness issues and pressure to pay created serious safety and neglect concerns. It's expensive and not uniformly reliable: grateful for the good caregivers, but I can't fully recommend the facility given the medical lapses.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.89 · 27 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.0
    • Meals

      3.9
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Westwood Hills Health and Rehabilitation Center

    About Westwood Hills Health and Rehabilitation Center

    Westwood Hills Health and Rehabilitation Center sits on the outskirts of Poplar Bluff, Missouri, at 3100 Warrior Lane, and it serves people who need both short-term rehab and skilled nursing care, with 132 certified beds but usually about 70 residents each day, so there's some room to spread out and try to make things comfortable for folks. The place has a focus on health and recovery, with licensed nurses on duty all day and night, and you'll find registered nurses required to be onsite at all times, with staff who include RNs, LPNs, and certified nursing assistants, and they do provide at least 0.55 hours of registered nurse care and at least 2.45 hours of aide care per patient each day, though the total nurse staffing averages about 2.98 hours per resident daily, which falls below the state average, but the nurse turnover rate is a bit lower than usual in Missouri, and that's something. The center offers physical, occupational, and speech therapy on both an inpatient and an outpatient basis, so people who don't stay full-time can still come in for help, and there's a SeniorCise Exercise Program, which sounds like it's made to keep seniors active in a way that's safe and manageable for them, along with different therapy options such as nutritional, psychological, audiological, dental, podiatry, and optical services.

    The living spaces include a sunroom with a big-screen TV, roomy lounge areas, a beauty and barber shop open to both men and women, and cable television in each resident's room, and the facility has dietary stations open 24 hours a day, plus a buffet dining option, so people can eat when hungry. People can join in on Bible study, music time, geography games, church meetings, checkers, and even horseshoes, with pastoral support available, so spiritual and social needs can be met along with physical care. The center runs a Day Program for supervised care if someone just needs a safe spot during the day, and there's respite and hospice care offered too. Some residents use the shuttle bus or arrange rides through SMTS or BATS when they need to get out, and the center connects to Guardian Pharmacy for medications. An administrator named Joetta Martin oversees things, and the center belongs to the Missouri Health Care Association and follows certain health and safety standards, even though recent inspections found 16 deficiencies, including one for infections and others for food handling and notification issues about bed holding during transfers.

    The place says it works on personal attention and care, and admission stays open all the time, whether someone's using Medicare, Medicaid, private insurance, or private pay, and there's supervised social time set up in a safe environment, with amenities and staff designed to help people recover and feel at home for however long they stay. The facility partners with several sponsors and service providers, and keeps up communication for administration, but some information about the center isn't always shared, so people looking should ask questions in person if something matters to them.

    About Independent

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