Overall impression: The reviews for Continental Care and Rehabilitation are mixed, with a clear pattern of strong positives centered on specific staff members, therapy availability, and facility design, counterbalanced by serious and recurring operational and quality-of-care concerns. Several reviewers highlight caring individuals, an active activities program, and physical spaces that are bright, large, and well-constructed. At the same time, there are repeated reports of understaffing, communication breakdowns, medication and safety lapses, and problems with basic housekeeping and dining services. The result is a polarized picture in which experiences vary significantly depending on timing, staffing levels, and individual staff on duty.
Staff and care quality: Many reviewers praise particular staff roles—an engaged activities director, kind admissions personnel, friendly caregivers, and a few standout nurses (one named nurse received specific positive mention). Therapies (physical and occupational) are present and, according to some families, performed very well. However, a substantial portion of reviews describe inconsistent caregiving: evasive or cold interactions, some staff who 'don't care,' and variability in attentiveness across shifts. Understaffing is a central theme, often cited as contributing to weekend shortages, missed or delayed medications, and a general decline in timely nursing care. There are multiple serious clinical complaints: medications not administered on schedule, difficulties obtaining doctor-ordered medications, reports of infections and bed sores, and some hospital transfers. One positive clinical note is at least one reported case of a pressure wound healing, showing that good outcomes are possible when care is adequate.
Safety, communication, and incident handling: Several reviews raise alarming safety concerns. Reported incidents include unclean bed rails, a displaced catheter, a broken tooth, lost glasses, and theft of a wallet by a staff member. Equally troubling are the reports of poor communication—families not notified about transfers to the hospital, confusion during doctor release, and remote support from clinical staff (e.g., dietitian not seen in person). These communication failures amplify the impact of clinical and safety lapses and create distress for families. Reviewers describe situations where care improved once staffing increased, suggesting that many problems correlate directly with staffing levels and oversight.
Facilities, cleanliness, and infection control: Opinions on cleanliness are mixed. Numerous reviewers describe the facility as very clean, bright, and organized, while others report a urine smell, unclean rooms, and infrequent linen changes. The presence of front-door Covid screening and visitor protocols is noted positively as a safety-minded practice. The contrast in cleanliness reports could reflect variation between units, shifts, or changes over time; prospective families should verify current housekeeping practices during a visit.
Dining and nutrition: Dining receives consistent negative feedback from several reviewers. Complaints include poor food quality, shortages of basic items (cranberry juice, oatmeal), and dissatisfaction with dietary planning. The dietitian is described as remote and rarely seen in person, and some families reported unexplained weight gain possibly related to medication changes or dietary management. These issues suggest an opportunity for more hands-on dietary oversight and better inventory/meal planning.
Patterns and variability: A dominant theme is variability. Positive reports often emphasize helpful staff, strong therapy services, and a clean facility; negative reports frequently emphasize understaffing, lapses in basic care, and poor communication. Several reviewers explicitly state that care improved when more staff were present, implying that outcomes are tightly linked to staffing levels and management responsiveness. Some reviews use very strong language ('worst place') and recommend avoiding the facility, while others encourage considering it as a 'perfect place'—this split suggests experiences depend heavily on individual circumstances and timing.
Recommendations for families and management: For families considering Continental Care and Rehabilitation, the reviews suggest exercising 'caveat emptor'—do an in-person visit, ask about current staffing ratios (including weekend coverage), observe mealtime and therapy sessions, review medication administration procedures, and inquire about housekeeping and incident reporting processes. Ask specific questions about how they prevent and manage wounds, infections, and personal belongings security. For facility management, priorities should include stabilizing staffing (especially weekends), improving communication protocols with families, strengthening medication delivery systems, addressing dining and dietitian engagement, and tightening security and housekeeping standards.
Bottom line: Continental Care and Rehabilitation shows both real strengths and notable weaknesses. When adequately staffed and led by engaged caregivers, residents can receive good therapy, enjoy an active program, and live in a bright, well-maintained building. However, recurring reports of understaffing, communication failures, medication and safety incidents, and inconsistent housekeeping are significant red flags. Prospective residents and families should verify current conditions, ask targeted questions, and monitor care closely if they choose this facility.
