Logan Health Brendan House

    350 Conway Dr, Kalispell, MT, 59901
    2.8 · 17 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Chronic understaffing, neglect, unsafe care

    I want to acknowledge the few kind, knowledgeable CNAs, nurses and therapists who tried to help, but overall my experience was awful. Chronic understaffing and uncaring administration led to medication errors and long call-light waits, routine hygiene neglect (soiled clothes, no showers for days, unchanged linens, dirty floors), skipped or ineffective therapy, staff distracted by phones, and even abusive incidents. Communication and restrictive visitor policies compounded our stress; family requests were ignored. Because of the safety, dignity, and cleanliness issues, I cannot recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.76 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      2.7
    • Meals

      1.0
    • Amenities

      3.0
    • Value

      2.8

    Location

    Map showing location of Logan Health Brendan House

    About Logan Health Brendan House

    Logan Health Brendan House sits in Kalispell, Montana, and has 110 beds separated into six pods, each with small neighborhoods holding about 20 residents, and each room clusters around a shared living and dining space so folks can get to know their neighbors and so nurses can get to people more easily, and you'll find a beautiful, accessible courtyard in the middle of each pod where residents can sit outside together or with visitors. Residents have private rooms with cable TV, Wi-Fi, and safety features, plus housekeeping and handy kitchenettes, and washers and dryers are always available if you want to do your own laundry or get help with it. The building has a sprinkler system for safety, plenty of guest parking, and spaces for group activities, plus a fitness center, salon, and barbershop, so folks can keep up with grooming or join in exercise programs.

    Brendan House gives skilled nursing care day and night, and its team helps with personal care like dressing, bathing, grooming, toilet use, and laundry, and there are nurses right there 24/7 for medication support, wound care, and other needs. Staff can help organize transportation if someone has an appointment in town, and they coordinate closely with medical specialists because the wider Logan Health system covers everything from cardiology, cancer treatment, and orthopedics, to behavioral and substance abuse care at Pathways, and you've got doctors like Deborah L Lessmeier, MD, who works with the Brendan House team. Everyone has their own care plan based on what they need-some come for short-term help with recovery and therapy, while others stay long-term or need comfort care, and you'll see offerings like physical therapy, occupational therapy, podiatry services, and support with daily living activities.

    Meals are prepared on site, and residents get a chance to pick from menus, plus there's a dining room where meals are served every day. Brendan House has a strong rehabilitation program, including the specialized Strength Rehab program which helps improve balance, flexibility, and strength, and some folks use the aquatic therapy pool, get orthopedic conditioning, or try Parkinson's Lee Silverman Voice Treatment, while others take advantage of outpatient therapies at The Retreat at Buffalo Hill. People who live here find recreation rooms, gardens and landscaped courtyards for walking or relaxing, spiritual care with a chapel, and regular programs that draw in local volunteers, along with pet therapy on occasion.

    There's a focus on promoting independence but also supporting residents as needed, and a whole calendar of activities and social events-from arts and crafts to health education, plus special community events like Cancer Survivors Day-for anyone who wants to take part, which brings a sense of community and engagement. Brendan House keeps strict rules for cleanliness and infection control, especially around COVID-19, and they have clear masking, testing, and visitation policies to keep folks safe. Charges are billed directly for things like your bed, meals, nursing care, and any special procedures or lab tests, and insurance is handled with Medicare, Medicaid, Tricare, or private plans if coverage is verified, but there are also programs to help those who need financial support. There's a resident council where folks can share ideas or concerns, and every resident has access to spiritual support and nondenominational services in the chapel.

    With all the medical programs-from the specialized care units and therapies to cancer care and diet planning-and the everyday services like housekeeping and meal prep, Brendan House sticks close to a team-based, resident-centered approach. Everyone works together, employees and volunteers included, to help improve lives and offer a place that feels comfortable, safe, and home-like, while making sure residents get the health support, recreation, meals, and social interaction they need in their day-to-day lives.

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