Overall sentiment: The reviews for Covenant Living of Keene are predominantly positive, emphasizing a well-appointed, active, and scenic senior living community with strong food offerings and an engaged resident population. Multiple reviewers highlight beautiful, spacious apartments and suites with modern finishes (stainless steel appliances, granite counters, tile floors, screened balconies/porches) and excellent views over meadows and trails. The campus itself receives steady praise for its gardens, greenhouse, woodworking shop, well-maintained walking and hiking trails, courtyard spaces, and an inviting pool area — all contributing to a peaceful, country-club-like atmosphere that many residents and visitors find appealing.
Staff and care quality: A recurring theme is praise for the staff: described as kind, caring, professional, patient, skilled, and compassionate. Several reviewers explicitly singled out memory care staff as attentive and humane, and many residents report feeling supported and safe — particularly during COVID-19 when strict protocols, good communication, and gradual reopening were noted. However, there is an important counterpoint: a noticeable minority of reviews raise serious concerns about staff inconsistency, especially in the assisted living/memory care nursing layer. These negative reports use strong language (for example, describing nursing staff as 'lazy' or reluctant to perform physical care tasks) and explicitly discourage placement of family members in certain care-level settings. There are also comments alleging management problems and a focus on financial priorities, suggesting variability in administrative responsiveness and quality control across shifts or departments.
Facilities, amenities, and activities: Reviews consistently celebrate the breadth of amenities and programming. Organized offerings include exercise classes, singing groups, classical music, concerts, bridge, movies, and a mix of in-person and Zoom activities — all supporting a highly active social calendar. Wellness resources (a robust fitness center, pool, and on-site massage) and social supports (dining partner seating, faith services) are frequently praised. Dining is a standout feature in many accounts: food is described as fresh, delicious, well-prepared, and elegantly served — with occasional mention of friendly servers from the local community (high school and college students). These programmatic and lifestyle details contribute to a strong sense of belonging for many residents and to repeated comments that moving here was "the right move." Several reviewers also note convenience factors like an on-site garage and a location that is family-friendly.
Management, costs, and administrative issues: Pricing and administration show mixed signals. At least one review explicitly contrasts a reported monthly cost of $6,500 with a local norm of $12,000, framing Covenant Living of Keene as competitively priced. Conversely, other reviewers call the community "expensive," indicating that perceptions of value vary by reviewer and possibly by care level or contract specifics. Administrative shortcomings surface in a few reviews: junk mail, misaddressed or outdated information (including a grave misaddressing involving a deceased relative), and general data or privacy oversights were reported. These kinds of errors, while not widespread in the dataset, are concrete and concerning to affected reviewers and add to the larger pattern of mixed administrative experiences. Additionally, some reviewers perceive money-focused management or inconsistent operational leadership.
Patterns and takeaways: The dominant pattern is a highly positive day-to-day living experience for many residents — excellent dining, abundant activities, attractive living spaces, strong cosmetic upkeep, and a warm, engaged community. COVID-19 response and communication are also seen as strengths. The main areas requiring caution are variability and inconsistency: staffing quality and responsiveness (particularly in certain care levels), occasional management concerns, and isolated administrative/privacy errors. These negative reports are less numerous but significant in tone and content, particularly for families evaluating assisted living or memory care placement.
Conclusion: Covenant Living of Keene appears to offer a well-resourced, active, and attractive campus with many satisfied residents who enjoy the food, programs, scenery, and many amenities. Prospective residents and families should weigh these strengths against the reported variability in staffing and administration. Given the mixed reports about assisted living/memory care and management concerns, it would be prudent for interested parties to ask direct, specific questions about staffing ratios, nurse responsiveness, turnover, management responsiveness, privacy/data handling procedures, and contract terms during tours and meetings to confirm consistency and fit for the needed level of care.
