Overall sentiment across the reviews for Langdon Place of Keene is mixed but leans positive, especially for rehabilitation, therapy, and the interpersonal quality of staff. The most consistent strengths highlighted by reviewers are the compassion, attentiveness, and professionalism of nurses, licensed nursing assistants, therapists, and many support staff. Multiple accounts praise the OT/PT teams for helping residents regain function, strong discharge planning (appointments, medication coordination, home care referrals), and a generally effective rehab experience. Families frequently describe a family-like atmosphere where staff know residents by name, encourage social engagement, and provide personalized attention. Memory care services are available on-site and are noted to include written schedules, structured social programming, and dementia-specific supports that many families found reassuring.
Activities and social life receive substantial praise: reviewers mention a full activity calendar (art groups, choir, book club, bingo, weekly Happy Hour, field trips, church attendance), cross-unit socialization, and opportunities that help residents form friendships and maintain quality of life. The facility’s amenities — heated indoor pool, jacuzzi, on-site salon, outdoor gardens and patio — are repeatedly cited as positives that enhance day-to-day living. Many families found the environment home-like and comfortable, with pleasant common areas and a peaceful country setting and woods view that some described as charming.
Dining and housekeeping feedback is more mixed. Assisted living dining is often described as tasty and varied, but several reviews specifically call out problems in the skilled nursing dining experience, including frequent meal mistakes, missing condiments, soggy sandwiches, and concerns about high-sodium options. While many reviewers praised cleanliness and housekeeping, a notable subset reported severe hygiene and maintenance problems in certain units: stained carpets, grimy areas, kitchen/refrigeration issues, and maintenance items needing repair. These facility-condition reports are not uniform — many families attest to a clean, well-managed building — but the variability is a theme that prospective families should investigate further.
Safety, clinical care consistency, and communication show a split in reviewer experience. Numerous accounts praise the facility’s pandemic responsiveness, transparent family communication (weekly calls, Zoom updates), proactive monitoring, and end-of-life support. Conversely, there are several highly concerning reports alleging clinical and safety lapses in specific cases: catheter leaks, blood on the floor, soiled briefs and linens, fecal contamination of clothing/wheelchairs, untreated UTIs or other infections, and even more serious claims of hospitalizations, seizures, and other adverse outcomes. Such serious allegations appear in a minority of reviews but are significant in nature and indicate that quality of care may have been inconsistent at times. Multiple reviewers also raised coordination issues between departments (nursing, dietary, maintenance), and some families experienced unresponsiveness or delayed follow-up from staff or admissions.
Management and staff culture are generally well regarded, with many reviewers calling out compassionate leadership, thoughtful admissions staff, and staff who go “above and beyond.” Still, some reviewers noted staff turnover, low staffing levels, and at least one account of an off-putting receptionist. Laundry reliability and occasional roommate-placement or compatibility problems were also mentioned. Several reviewers emphasized that their positive experiences came when communication was prompt and staffing was adequate, suggesting that outcomes are sensitive to staffing levels and cross-department coordination.
In summary, Langdon Place of Keene receives strong praise for its rehabilitative services, therapy teams, compassionate caregiving, resident-centered activities, and many of its amenities. Those positives form the dominant theme for families seeking short-term rehab, memory support, or an engaged assisted living environment. However, there are recurring and serious concerns in a subset of reviews about dietary service inconsistencies, facility maintenance in parts of the building, and, critically, isolated but severe reports of hygiene failures and clinical lapses. Because of this mixed picture, prospective residents and families should consider in-person tours, targeted questions about the skilled nursing unit (if applicable), kitchen hygiene and food-service protocols, staffing levels, incident reporting, infection control practices, and specific measures taken after any reported adverse events. Checking recent inspection reports, asking for references from current families, and confirming communication routines (family updates, care conferences) will help evaluate whether Langdon Place’s many strengths align with a given person’s priorities and risk tolerance.
