Overall sentiment about All American Assisted Living at Kingston is mixed but leans positive when it comes to direct caregiving, community life, and the facility’s physical environment. A large number of reviewers praise the staff as compassionate, professional, and deeply invested in residents’ wellbeing. Specific staff members and leaders (director and named team members) are frequently commended for being kind, approachable and effective at easing transitions. Many accounts describe staff who go "above and beyond," provide personalized touches to residents’ rooms, and develop warm relationships with residents and families. Reviewers commonly note 24-hour nursing coverage, responsive nurses, and helpful assistance with dementia care and transitions when memory care beds are not available. The staff-driven strengths translate into strong recommendations from many families, with regular mention of residents being engaged, happy, and socially active.
The facility itself receives consistently favorable comments for cleanliness, modern construction, and pleasant aesthetics. Multiple reviewers describe the building as new or relatively new, tastefully decorated, and hotel-like — with a bistro/snack area, salon, dining room, library, meeting rooms, and ample communal space for socializing. Outdoor features such as a garden, walking path, and rocking chairs are appreciated. Unit layouts often accommodate full-sized beds and walkers, and a two-bedroom roommate option is a repeatedly cited benefit for couples. Activity programming is robust: residents enjoy a mix of indoor games (puzzles, indoor bowling), cornhole, arts & crafts, and group outings that foster a strong sense of community and keep residents engaged.
Despite the many positives, there are significant and recurring concerns families should weigh carefully. Staffing stability is the most frequently raised issue: reviewers mention high turnover, use of temporary agency staff, and periods of understaffing. Related to that are reports of frequent administrative changes and occasional perception that management may emphasize corporate or financial priorities over hands-on care. Communication lapses are another clear pattern — families reported not always being informed about falls, medication changes, or abrupt hospital transfers. In a few tragic instances reviewers described serious clinical outcomes (multiple falls, urinary tract infections, a brain hemorrhage leading to hospice care and death) and felt the facility’s communication or handling of those situations was inadequate.
Dining and clinical consistency draw mixed reviews. Many reviewers praise the meal offerings and dietary accommodations, while others report cold meals, repetitive menus, or delivery timing issues. Medication management and the communication of medication changes to families are specifically noted as inconsistent by some. Memory care capacity is a practical limitation: several reviewers wanted secure memory-unit placement and found there was no availability. Financial concerns also recur — the community is described as relatively expensive by some, not accepting Medicaid, and several reviewers complained about billing practices ("nickel-and-dime" charges) and at least one contract dispute concerning a 30-day notice and refund. Smaller campus size and shared bathrooms in two-bedroom layouts are minor negatives cited by a few families who wished for more common area space or more natural light.
In summary, All American Assisted Living at Kingston appears to offer a high-quality, warm, and activity-rich environment with many compassionate caregivers and modern facilities. The community’s strengths are most evident in daily life, social programming, and the personal attention many staff members provide. However, potential residents and families should also be mindful of variability in experiences: staffing stability, communication practices, memory-care bed availability, clinical safety incidents reported by some reviewers, and cost/contracting issues are important considerations. Prospective families would be well-advised to tour the community, ask about current staffing and agency use, verify memory care availability if needed, review billing and contract terms carefully, and ask how the facility communicates clinical incidents and medication changes to families before making a placement decision.
