The Elms Center

    71 Elm St, Milford, NH, 03055
    4.3 · 45 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff but safety concerns

    I found the place warm, homelike, and very clean - friendly, compassionate and knowledgeable staff, engaging activities, and a pleasant outdoor patio made visits enjoyable and my loved one feel cared for. During post-hospital and hospice moments the team was comforting and family-centered, and advocates on staff were incredibly helpful. However, chronic understaffing, slow or unanswered call bells, inconsistent nursing (medication delays, care gaps that led to skin issues and falls), and poor management/phone communication are serious concerns. I'm grateful for the caring people here but cautious - excellent staff, but safety and communication need real improvement.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.29 · 45 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.2
    • Meals

      2.3
    • Amenities

      3.8
    • Value

      2.0

    Location

    Map showing location of The Elms Center

    About The Elms Center

    The Elms Center sits in Milford, New Hampshire at 71 Elm St, and stands as a skilled nursing facility with 52 certified beds, focusing on long-term care, short stays, and rehabilitation for seniors. Residents get help with everyday needs like bathing, dressing, and managing their medicines, and there are services for those with memory care needs or more serious medical problems that require skilled nurses. The Elms Center offers daily housekeeping, laundry, and meal services that consider special diets, including diabetes and allergies, so meals are safe for everyone. There's a strong focus on health, with licensed nurses, therapists for physical, speech, or occupational therapy, and access to medical providers for seamless care each day and night, and there's always a 24-hour call and supervision system for emergencies and peace of mind. Rooms come furnished, including phone access, air conditioning, and private or shared options, some with wheelchair-friendly showers and tubs; residents can also use internet and cable if they'd like, and common areas include indoor lounge spaces, outdoor walking paths, and even a community garden for fresh air. Seniors can socialize with movie nights, arts and crafts, fitness programs, and both on- and off-site activities, while a barber and salon keep everyone looking their best and courtesy transportation helps with trips into the neighborhood, appointments, or group outings. The staff assists with medication management, behavior support, and incontinence care, and there's a special memory support program for those showing signs of dementia, with added safety to prevent wandering or getting lost. The Elms Center accepts Medicare and Medicaid, making it possible for more families to consider this location for care; the facility is not part of a continuing care retirement community and is owned by a for-profit limited liability company. Besides providing round-the-clock skilled nursing, there's help in place for complicated health needs, including wound care and palliative or hospice care. Rehabilitation and therapy services are a central feature, aiming to help everyone reach their strongest level of independence, and the center hosts a Physical Medicine and Rehabilitation Clinic on-site. For those who only need help for a short time, there's a respite care program, and move-in coordination tries to make the transition smoother. The Elms Center isn't accepting new patients at this time, but when it does, a local advisor helps families learn about options, pricing, and verified ratings, and visitors often comment on the peaceful setting and warm, welcoming staff who work to make the residents comfortable every day.

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