Overall sentiment from the provided reviews for Morrison Skilled Nursing and Assisted Living is mixed but leans strongly toward concern, particularly around staffing levels and care quality. Several reviewers note clean, orderly resident bedrooms and clean visiting/day recreation areas, and a number of reviewers singled out individual staff as friendly, caring, timely, professional, and helpful to families. Despite those positive comments about some employees and certain clean interior areas, the dominant themes are serious operational and clinical shortcomings that have led to poor resident outcomes and negative family impressions.
Care quality and clinical outcomes: Multiple summaries describe significant clinical problems occurring under the facility’s care. Reported issues include dehydration, delirium, pressure ulcers (bed sores), and a serious infection that required ambulance transport. One resident reportedly lost speech and mobility abilities while at the facility and was later moved to another nursing home where care improved. These reports suggest failures in basic nursing care, monitoring, and intervention for acute and chronic conditions. The combination of dehydration, delirium, bedsores and infection indicates potential lapses in hydration/nutrition management, skin care and turning protocols, infection control, and prompt clinical response.
Staffing and safety: Understaffing is the most consistent and stark concern across the summaries. Reviewers describe the facility as extremely short staffed, with instances such as a single LNA assigned to an entire wing. Consequences of inadequate staffing cited include unattended residents, unsafe transferring practices, and residents appearing sad or neglected. Crowding and lack of help are reported to exacerbate these problems. While some staff members are praised for being caring and professional, the staffing insufficiency appears systemic and directly linked to unsafe care practices and negative health events.
Facilities, cleanliness, and environment: Comments about the physical environment are mixed. Interior areas used by residents—bedrooms and visiting/day recreation spaces—are reported as clean and orderly, which is a positive sign for day-to-day living spaces. However, other facility areas received negative mentions: the outer facade is not clean, bathrooms are described as messy, the kitchen is cluttered and unorganized, and the dining area is small and undecorated. These inconsistencies suggest uneven housekeeping and maintenance practices; while resident rooms and recreation spaces may be maintained, critical support areas (bathrooms, kitchen) and the exterior are not consistently cared for, which can affect infection control, resident dignity, and first impressions.
Dining, activities, and communal spaces: The dining area is specifically described as small and undecorated, which may detract from resident dining experience and social engagement. There is no detailed praise for meal quality or variety in these summaries, and the mention of a cluttered, unorganized kitchen raises concerns about meal preparation and foodservice operations. The recreation/visiting area being clean is positive, but there is limited information about the availability or quality of programming; the overall picture is of limited communal space and an underwhelming dining environment.
Communication, management, and family impressions: Reviewers report poor communication from the facility, and at least one family member recounts a very brief (10-minute) visit that left a negative first impression and a decision not to return. At the same time, some staff have been described as helpful to family, indicating variability in staff-family interactions. The combination of poor communication, visible understaffing, and serious adverse events has undermined family confidence. One family made a consequential decision to move their relative to another nursing home where care was reported to be much better, underscoring the severity of concerns.
Notable patterns and overall assessment: The reviews reveal a pattern of inconsistent performance—clean, orderly resident rooms and some caring staff exist alongside critical systemic problems: extreme understaffing, lapses in basic nursing care, unsafe handling/transfers, and consequential clinical deterioration for residents. Facilities maintenance and communal areas show uneven attention, with particular deficits in bathrooms, kitchen, dining area, and exterior appearance. The presence of positive staff behavior is important, but it appears insufficient to overcome structural issues that affect resident safety and outcomes.
Recommendations (based on reported issues): The facility should prioritize staffing level reviews and adjustments to ensure safe staff-to-resident ratios (especially assuring enough CNAs/LNAs per wing), implement stronger supervision and protocols for transfers and basic care (hydration, skin checks, infection surveillance), and improve housekeeping/maintenance in bathrooms, kitchen, dining, and exterior areas. Improved communication with families and transparent incident reporting are also indicated to rebuild trust. Finally, an audit of clinical incidents (dehydration, delirium, bedsores, infection) and corrective action plans would be warranted to address the serious outcomes described.
In summary, while Morrison Skilled Nursing and Assisted Living shows some strengths in individual staff conduct and cleanliness of certain resident spaces, the reviews collectively highlight critical and recurring problems—most notably severe understaffing and consequential clinical and safety failures—that have driven negative family experiences and, in at least one case, necessitated moving a resident to another facility for better care.
