Overall sentiment across the reviews is highly polarized but leans toward serious concern. Multiple reviewers recount positive experiences concentrated around therapy services, certain CNAs/aides, and particular medical interventions, while an even larger cluster of reviews details systemic problems with nursing care, staffing, communication, and management responsiveness. The result is a facility where outcomes and experiences appear highly dependent on individual staff members and the unit or shift encountered.
Care quality and staffing emerge as the most frequently cited themes. Many families report understaffing and overworked nurses, producing long waits for assistance, delayed or missed medication (including pain medications), and instances of neglect such as patients being left in soiled clothing or feces and being left unattended in wheelchairs for extended periods. Several accounts describe disrespectful and degrading behavior from nurses, with aides and CNAs often singled out as the ones who provided actual hands‑on care and compassion. A minority of reviews, however, highlight excellent nursing care and commend prompt, life‑saving action by hospital clinicians — underscoring significant inconsistencies in care depending on personnel and timing.
Medication management and clinical coordination are recurring problems. Reported issues include delayed prescriptions, incorrect medications, and reported difficulties getting medication on time. Some reviewers mention problematic interactions with the in‑house physician or delayed access to prescriptions. Infection control and clinical safety are also concerns in a handful of reports: C. difficile and pneumonia were mentioned, along with distressing descriptions of how infection notifications and COVID‑19 cases were handled (e.g., patient removals and perceived unsafe practices). There are also isolated but severe reports of prolonged critical care (CCU) stays and at least one death noted in connection with care experiences, which heightens family concerns.
Therapy/rehab, dining, activities, and facilities receive mixed but more positive commentary. Many reviewers praise PT/OT, with some noting daily therapy and effective rehab that supported short‑term recovery. Several reviewers speak highly of meals, activities, the front lounge, and the outdoor courtyard, and some specifically recommend the facility for short rehabilitative stays. Conversely, other reviews criticize therapy as inconsistent or limited to only a few days per week and describe PT staff or doctors as condescending in isolated incidents. Cleanliness reports are similarly mixed: some describe the facility as clean and safe, while others report filthy rooms and poor housekeeping in specific cases.
Communication, administration, and family engagement are problematic for many families. Common complaints include poor communication about a loved one’s status, staff hanging up on callers, denial of basic information, and being told to speak with unit managers who fail to respond. Several families felt forced into insurance‑driven discharges or found administrative/social work processes unhelpful or obstructive. These management-related issues exacerbate clinical concerns because families feel they must advocate strongly and continuously to secure basic care needs.
There are notable positives worth preserving: several aides/CNAs received heartfelt praise (one named CNA Will), and multiple accounts describe compassionate, professional staff members, effective wound care, and rehab outcomes that led to recovery. Also, reviewers who experienced the connected hospital services reported life‑saving interventions and strong acute care. However, pervasive and repeated negative reports about neglected patients, medication errors, disrespectful nursing behavior, and unresponsive management form a consistent pattern that prospective residents and families should weigh carefully. In summary, while some patients receive excellent rehab and compassionate caregiving, the facility demonstrates uneven performance with recurring operational and clinical gaps that have caused significant distress to many families.
