Complete Care at Court House

    144 Magnolia Dr, Cape May Court House, NJ, 08210
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Compassionate rehab, but safety concerns

    I rate this facility highly - the staff are genuinely caring, friendly and professional, therapy/rehab is excellent, and the building is generally immaculate and welcoming. Families felt well informed and supported, and I saw warm, attentive interactions that helped loved ones progress. That said I noticed recurring problems: urine odor in some rooms, lax entry/security, inconsistent nursing coverage and responsiveness, and troubling lapses in medical/protocol care (dietary/diabetic issues, colostomy supplies/care, occasional med or safety failures). Overall I would recommend it for rehab and compassionate staff, but advise caution and close oversight on nursing, protocols and facility security.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.42 · 214 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.3
    • Meals

      3.0
    • Amenities

      2.9
    • Value

      3.0

    Pros

    • Compassionate and professional nursing staff
    • Caring and attentive nurse aides
    • Effective physical and occupational therapy / strong rehab outcomes
    • Helpful and communicative social workers
    • Clean and well-kept areas reported by many reviewers
    • Engaging activities and active memory-care programming
    • Close proximity to hospital and emergency readiness
    • Organized discharge planning and proactive support
    • Dietary accommodations provided when requested
    • Friendly and helpful front desk/reception staff
    • Collaborative care teams and good coordination in many cases
    • Successful long-term placements where residents feel at home
    • Specific staff and therapists praised by name for exceptional care
    • Positive weekly family meetings and regular family communication
    • Veteran programs and some specialized services noted as excellent

    Cons

    • Serious lapses in nursing care including falls and unattended patients
    • Medication errors and medication changes without notifying family
    • Removal or alteration of critical medications (e.g., blood thinner) with severe consequences
    • Delayed or unresponsive call-button response
    • Understaffing and frequent reports of insufficient coverage
    • Inconsistent care quality across shifts, floors, and units
    • Poor communication from administration and clinicians
    • Evidence of neglect: bedsores, denied basic needs, fecal matter left in rooms
    • Infection control and outbreak-management failures (COVID reporting/testing issues)
    • Facility maintenance problems: old, run-down rooms, worn linens, dim/poor lighting
    • Unpleasant odors and sanitation concerns (urine, unsanitary reports)
    • Dining problems: very poor food quality for some, inconsistent diet adherence
    • Administrative interference in clinical care and denial of doctor orders
    • Unauthorized procedures and failure to acknowledge POA or family directives
    • Security and entry-protocol concerns (visitors buzzed in without identification)
    • Lost/misplaced belongings and billing/administrative mishandling
    • Inadequate medical supplies/equipment on occasion and delayed emergency transport
    • Wide variability of experiences making overall reliability uncertain

    Summary review

    Overall impression: Reviews for Complete Care at Court House are highly polarized. A large number of reviewers report excellent experiences characterized by compassionate staff, strong therapy teams, clean areas, and good coordination of care that led to successful rehabilitation and satisfied families. Conversely, a substantial portion of reviewers describe serious clinical and operational failures — medication errors, falls, alleged neglect, infection-control lapses, and poor administration — that in some cases resulted in hospitalizations and lasting harm. The net picture is one of significant variability: the facility can provide excellent subacute and rehab care for some patients while simultaneously demonstrating safety and quality problems for others.

    Care quality and patient safety: The reviews reveal two conflicting themes about clinical care. Many families praise individual nurses, nurse aides, and therapists as compassionate, attentive, and effective — and credit them with good therapy outcomes and smooth discharges. However, multiple reports describe dangerous lapses: patients left unattended despite fall risk, multiple falls requiring hospital visits, bedsores, unaddressed obstructed bowel episodes, and serious infections (UTI, double pneumonia, sepsis) that reviewers say were not managed adequately in-house. There are also allegations of medication mismanagement — medication changes without notification, removal of a blood thinner allegedly leading to strokes, wrong or dangerous medications administered — and instances where staff could not secure IV access resulting in PICC placement and ICU stays. These safety concerns are among the most severe and recur in multiple reviews.

    Therapy and rehabilitation: Therapy services are consistently a relative strength across many reports. Numerous reviewers highlight effective PT/OT, named therapists (Alicia Smith, Stephanie and others), and rehabilitation results that allowed residents to return home. Several families described initial hiccups but ultimately good progress. The facility’s proximity to a hospital is repeatedly noted as a positive for emergency readiness and post-acute care transitions. For many residents, the rehab teams and therapy programming are the reason they recommend the facility.

    Staff, social work, and communication: Staff interpersonal skills are frequently commended: caring nurse aides, personable nursing staff, helpful front desk personnel, and social workers who assist with discharge planning and family coordination (several reviewers specifically praise individuals such as Kathy Cantwell and Kathryn Kelly). At the same time, there are many accounts of poor or inconsistent communication from administration and clinicians: missed follow-ups, shift-change communication problems, denial of orders, lack of responsiveness to family concerns, and situations where an administrator acknowledged issues but did not implement fixes. Some reviewers describe positive weekly family meetings and collaborative plans of care; others report that POA directives were ignored and unauthorized procedures were performed. The pattern suggests good individual staff performers but uneven management and escalation practices.

    Facility, cleanliness, and environment: Comments about the physical plant are mixed and polarized. Many reviewers describe the facility as clean, fresh, renovated, and welcoming, with attractive decor and a hotel-like atmosphere in at least one related site (Linwood). Others describe an older, run-down building with threadbare linens, worn curtains/shades, dim lighting, grainy TVs, and even reports of urine odor, fecal matter on walls, and unsanitary conditions. These opposing impressions indicate that environmental conditions may differ by unit or over time, and that maintenance/housekeeping quality may be inconsistent.

    Dining and activities: Activity programming and social engagement receive generally positive comments: residents reported making friends, participating in activities, and benefiting from memory-care engagement. Dietary feedback is split: some families praise accommodating dietitians and enjoyed meals, while others cite horrific food quality, incorrect diabetic diets, inconsistent colostomy care, and very small or unappetizing portions. Overall, activities are a strength; dining appears inconsistent and merits verification based on specific dietary needs.

    Administration, safety protocols, and regulatory concerns: Several reviews raise serious administrative and regulatory issues: denial of doctor orders, interference from administration in clinical care, privacy concerns, failure to follow care plans, and failure to notify families during COVID outbreaks. Security concerns (visitors buzzed in without identification), misplaced belongings, billing irregularities, and poor laundry services are also reported. These items reflect systemic governance and compliance risks that families should investigate further before placement.

    Patterns and variability: A clear pattern is that positive and negative experiences often coexist at the same facility. Positive reports cluster around skilled therapists, individual caring staff members, and some well-run units/floors where families felt supported. Negative reports cluster around lapses in nursing coverage and administration — delayed call-button response, understaffing, missed care, medication/clinical mismanagement, and infection-control failures. Multiple reviewers recommend the facility for short-term subacute rehab when the therapy team and certain staff are involved; several explicitly state they would not recommend it for long-term care because the risk of neglect or mismanagement appears greater over prolonged stays.

    Recommendations for families considering this facility: Families should approach placement with careful due diligence. Ask for staffing ratios and shift-change protocols, inquire about medication-change notification policies and physician order adherence, request demonstration of infection-control practices and outbreak notification policies, and verify how POA wishes are documented and honored. Meet the therapy team and social worker who will coordinate care, tour the specific unit and room (to confirm cleanliness and maintenance), and establish a point person for escalation. Given the documented variability, families who choose this facility should plan for active advocacy, daily check-ins during the early days of placement, and clear written care plans.

    Conclusion: Complete Care at Court House appears capable of delivering excellent rehabilitation and compassionate bedside care in many cases, largely due to committed individual staff and therapy teams. However, the facility also has numerous reviews describing significant and potentially dangerous breakdowns in nursing care, medication management, infection control, and administration. These conflicting signals underscore the importance of unit-level assessment, clear communication with staff, and ongoing family advocacy when considering or using this facility.

    Location

    Map showing location of Complete Care at Court House

    About Complete Care at Court House

    Complete Care at Court House, also called Total Renal Care Cape May Court House Dialysis Center, sits at 144 Magnolia Dr in Cape May Court House, NJ, and is known for its focus on renal care, but offers much more than that with skilled nursing, cardiac care, and dementia care alongside respiratory services, all housed in a place that's staffed around the clock so families can count on coordinated care plans made by a full care team, and every resident's needs get looked after with individual attention, whether they're coming for dialysis, orthopedic rehab with things like physical, occupational, or speech therapy, or are in need of psychiatric, hospice, or palliative care. You'll find both private and semi-private rooms that come with cable and Wi-Fi, and the facility tries to make stays more comfortable with indoor lounges, guest areas, and even an outdoor garden where folks can spend time; they serve three meals a day in their cafe-style dining room, hold activities each day meant to keep people engaged-sometimes educational, sometimes just for fun-and there's a beauty salon plus barbershop open several days a week, along with transportation for outings and appointments if someone needs it. The place seems to make sure amenities and care options suit each person's health, comfort, and social needs, which can be especially important for those needing ongoing renal support, and even though Complete Care at Court House provides these services, there's a note that they're not taking new patients right now, so that's something to be aware of if you're looking for a space soon, and while most staff speak English, you'll find some can speak other languages, doing what they can to help everyone feel understood and cared for.

    People often ask...

    Nearby Communities

    • Exterior view of a senior living facility with a circular driveway, landscaped garden, benches, and a central water fountain under a partly cloudy sky.
      $4,750+4.6 (111)
      suite
      independent, assisted living, memory care

      Brightview Greentree - Senior Independent Living, Assisted Living, Memory Care

      170 E Greentree Rd, Marlton, NJ, 08053
    • Exterior view of a single-story building with beige siding, white trim, and a red roof. The building features multiple windows and a small tower-like structure with a conical roof. The foreground includes a stone retaining wall, green shrubs, and trees partially framing the view.
      $3,925+4.0 (146)
      suite
      independent, assisted living, memory care

      Truewood by Merrill, Glen Riddle

      263 Glen Riddle Rd, Glen Riddle, PA, 19063
    • Aerial view of a large senior living facility building with white exterior walls and green roofs, surrounded by trees with autumn foliage. The building has multiple peaked roof sections and a covered entrance driveway with cars parked nearby. The facility is set in a lush, green landscape under a partly cloudy blue sky.
      $2,700 – $3,510+4.4 (122)
      Semi-private • Studio
      assisted living, memory care

      Sunrise of Lafayette Hill

      429 Ridge Pike, Lafayette Hill, PA, 19444
    • Exterior front view of a large three-story senior living facility building with beige siding and stone accents, a red roof, multiple windows, balconies, a driveway with a stop sign, landscaped greenery, and parked cars under a clear blue sky.
      $2,730 – $4,895+4.4 (139)
      Studio • 1 Bedroom • 2 Bedroom
      continuing care retirement community

      Merrill Gardens at West Chester

      1201 Ward Ave, West Chester, PA, 19380
    • Front exterior of a multi-story senior living building at sunset with lit windows, a driveway, and landscaped lawn.
      $2,600 – $3,380+4.1 (77)
      Semi-private • Studio
      assisted living, memory care

      Sunrise of Paoli

      324 Lancaster Ave, Malvern, PA, 19355
    • Covered entrance to a brick building with glass double doors, two chairs on either side, potted plants, and greenery around the entrance.
      $2,214 – $3,800+4.4 (137)
      Semi-private • Studio • 1 Bedroom
      independent, assisted living, memory care

      Exton Senior Living

      600 N Pottstown Pike, Exton, PA, 19341

    Assisted Living in Nearby Cities

    1. 8 facilities$12,062/mo
    2. 8 facilities$12,062/mo
    3. 8 facilities$12,062/mo
    4. 14 facilities$12,062/mo
    5. 8 facilities$12,062/mo
    6. 8 facilities$12,062/mo
    7. 10 facilities$12,062/mo
    8. 8 facilities
    9. 4 facilities$12,062/mo
    10. 6 facilities$12,062/mo
    11. 4 facilities$12,062/mo
    12. 4 facilities
    © 2025 Mirador Living