Overall sentiment across the reviews is highly polarized: many families and residents describe exceptional, compassionate care—especially for short-term rehabilitation and end-of-life needs—while a significant set of other reviews report serious lapses in basic nursing care, responsiveness, and safety. Positive reports repeatedly highlight excellent therapy teams, attentive CNAs and some nurses, clean and modern facilities, and a strong activities program. Negative reports raise red flags about inconsistent staffing, unresponsiveness to call lights, missed medications and clinical orders, hygiene neglect, and even alleged nursing negligence resulting in hospitalization or critical harm.
Care quality and staffing are the most frequent and consequential themes. On the positive side, physical, occupational, and speech therapists receive constant praise for producing measurable rehabilitation gains; specific staff members and therapy teams are repeatedly singled out as exemplary. Many reviewers note attentive and compassionate aides, helpful nurses, and staff who went “above and beyond” (including supportive end-of-life care allowing families to be present). However, these positive experiences sit alongside many accounts of dangerous gaps: extended periods where residents were left sitting or in bed without assistance, delayed or missed diaper changes, dehydration, urinary tract infections, pneumonia, and claims that medications and physician orders were not followed. Shift-to-shift variability is repeatedly described—some reviewers note particular shifts (e.g., midnight) or floors where staff are excellent, while others report rude or inattentive employees and large staff shortages. Several reviews explicitly call out systemic understaffing and safety concerns (e.g., an LPN assigned to an extremely high patient load).
Facilities, amenities, and hospitality receive generally strong marks. Many reviewers praise the physical environment: brand-new, spotless, bright, odor-free buildings with modern rooms, private family gathering spaces, salons, multiple dining rooms, outdoor seating areas, and technology such as in-room tablets for family updates. Multiple accounts describe rooms as well-appointed and the community as home-like rather than institutional. The activities department and special events are frequently commended for keeping residents engaged and socially active. Dining feedback is mixed: while there are enthusiastic reports about chef-led meals and themed food days (Tasty Tuesday, Thirsty Thursday) and some say food was “delicious,” a substantial number of reviewers report cold meals, missing utensils, unsatisfactory lunches/dinners, and generally inconsistent food service.
Communication, management, and administrative processes are another divided area. Many reviews compliment specific front-desk staff, social workers, and admissions coordinators for being responsive and helpful, and several families felt the admission and transition processes were smooth. Conversely, numerous reviewers report unreturned calls from nursing, the Director of Nursing (DON), or the Administrator; messy billing; an unresponsive admissions director; and management that apologizes but fails to remediate problems. Memory care and dementia-specific services are a notable point of contention: some families state the facility denied memory care admissions citing supervision limitations, and others accuse the facility of false advertising about memory care capabilities. These contradictions suggest limits to the facility’s ability or willingness to accept higher-acuity dementia patients and raise the need for careful, specific inquiry at intake.
Safety and clinical risk emerge repeatedly in the negative accounts. Several reviews describe delayed recognition or treatment of acute medical conditions, unnecessary hospital transfers, and one or more serious incidents alleged to be nursing negligence (including a report of a patient becoming comatose after refusal to send to the ER). Reviewers also mention lack of basic safety equipment (no bed rails or alarms), recommendations of adding cameras for monitoring, and the facility’s failure to provide regular nighttime checks for higher-dependency residents. These reports, along with accounts that staff sometimes do not act unless a family member is present, indicate potential systemic vulnerabilities in clinical oversight and responsiveness.
Patterns and practical takeaways: The facility appears capable of delivering outstanding therapy-driven rehabilitation and compassionate individualized care when staffing and specific staff members are present and engaged—many reviewers recommend it strongly for short-term rehab stays or for residents who require predictable therapy services. However, for long-term care residents—especially those with dementia or high-dependency needs—reviews suggest significant risk: inconsistent nursing coverage, poor nighttime supervision, and variable adherence to clinical orders. Families considering this facility should ask concrete, specific questions about staffing ratios (day/night/weekend), response time goals for call lights, medication administration protocols, memory care staffing and supervision policies, emergency transfer procedures, and recent quality/inspection reports. It is also prudent to verify how the facility handles billing and admissions follow-up, and to ask about mechanisms for timely communication from nursing and administration.
In summary, LIVIA Health & Senior Living elicits both deep gratitude and serious concern from reviewers. Strengths are most evident in therapy excellence, modern facilities, engaging activities, and individual staff members who deliver exemplary care. Weaknesses cluster around staffing consistency, responsiveness, safety practices, food service consistency, and administrative communication. The net assessment is mixed: outstanding experiences are common, but so are reports of clinically meaningful failures. Prospective residents and families should weigh the facility’s strong rehabilitation and hospitality attributes against reported safety and staffing variability and perform targeted due diligence before admission—especially for residents with high medical or memory-care needs.
