Overall sentiment: The reviews for Elizabeth Nursing and Rehabilitation Center are strongly mixed but skew toward a majority of positive experiences centered on clinical rehabilitation and compassionate frontline staff. A large number of reviewers praise the nursing teams, CNAs and therapists for attentive, respectful care and for producing clear functional improvements — many patients regained mobility and returned home after rehab. Families repeatedly highlight individualized attention, warm interactions, and a “family-like” atmosphere. The activities program, special events (petting zoo, engaging activities staff), and the food/kosher options receive repeated positive mention. Several reviewers single out particular staff members (administrators, directors of nursing, social workers, and therapists) for exceptional communication, discharge planning and emotional support.
Care quality and rehabilitation: One of the facility’s most consistent strengths across reviews is its rehab program. Physical, occupational and speech therapy staffs are described as skilled, motivating and instrumental in recovery. Multiple reviewers attribute measurable gains (walking again, improved independence, discharge home) to therapy teams. Nursing and aide staffs are commonly described as compassionate and hands-on; many reports commend their patience, dignity-preserving care and responsiveness. Social work and admissions staff (named staff in several comments) are noted as helpful with paperwork, Medicare questions and transitions home.
Staffing, culture and communication: Many families praise front-line staff for going “above and beyond,” for knowing residents’ names, and for proactive communication. Administration is frequently described as accessible and informative — several reviews praise specific leaders and an apparent openness to family engagement. Spanish-speaking services and culturally appropriate offerings (kosher food) are cited as important strengths. That said, there is not uniform experience: some reviewers report rude or cold staff members, a head nurse with a harsh demeanor, or lapses in communication. Staffing consistency and morale appear variable by unit/shift, with multiple notes of understaffing at meals or in activities on particular days.
Facility condition and cleanliness: Reports on physical plant and cleanliness are polarized. Many reviewers report clean floors, fresh smell, newly finished rooms, bright private rooms with private bathrooms, and a generally well-organized environment. Conversely, other reviewers describe the facility as old, overcrowded (3–4 bed rooms), smelling bad, or dirty with linen/supply shortages. These conflicting descriptions suggest different wings or units may be in different states of repair, or that experiences vary over time and by reviewer expectations.
Dining and amenities: Dining receives mostly positive commentary: many families appreciate healthy, balanced meals, kosher options, and accommodating kitchen staff. A smaller number of reviewers complain about poor food quality. Activities and the life-enrichment team are highlighted by many as a strength (nail care, engaging events, papers/packages delivered, social involvement). Maintenance staff are often described as friendly and proactive.
Safety, infection control and serious negative allegations: There are a small but significant number of very serious negative reports that must be noted. Several reviewers allege major infection-control failures, poor handling of COVID, delayed hospitalization that they claim contributed to a death, and an insensitive response to bereavement. One cluster of reviews alleges deception regarding cause of death and even a cover-up; these comments include claims that incidents were reported to state authorities. Separately, multiple reviewers report neglect occurrences (e.g., resident left in soiled diaper, staff yelling, delayed diagnostic imaging) and — in the most severe allegations — physical and verbal abuse. These are outlier but critical concerns and stand in stark contrast to the many positive accounts. Prospective families should treat these allegations seriously and verify current inspection reports and the facility’s corrective actions.
Patterns and variability: The reviews show a pattern of excellent therapeutic and interpersonal care for many residents, coupled with inconsistency in environmental conditions and staff behavior across different units and shifts. Positive reports tend to emphasize rehab successes, attentive nurses and helpful leadership; negative reports cluster around clinical safety, infection control, staffing shortages and the facility’s older sections. The polarity of opinions (“world class” vs. “worst place”) indicates variability in resident outcomes and family experiences rather than uniform performance.
Recommendations for prospective families: If considering Elizabeth Nursing and Rehabilitation Center, visit in person and tour the specific unit where your loved one would stay. Ask targeted questions about nurse-to-resident ratios on your unit and shifts, infection-control policies and recent inspection/incident reports, staff turnover, how critical incidents are reported and resolved, and the presence of stroke-specific or other specialized equipment. Inquire about the location of renovated vs. older rooms, single vs. multi-bed accommodations, kosher offerings if needed, Spanish-speaking staff availability, and examples of recent rehab outcomes. Request references from families of recently discharged rehab patients and confirm discharge-planning processes with social work.
Bottom line: The facility receives substantial praise for its rehabilitation services, many compassionate and dedicated staff, and strengths in activities, meals and individualized care. However, serious negative reports around infection control, abuse/neglect allegations, inconsistent facility conditions and understaffing are present and cannot be ignored. Those negative reports appear less frequent but are severe in nature; they warrant careful investigation by any family evaluating placement. Verifying up-to-date state inspection results, staffing metrics and how the facility has addressed past complaints will be important steps before making a decision.
