New Standard Senior Living at Hammonton

    308 S White Horse Pike, Hammonton, NJ, 08037
    3.7 · 11 reviews
    • Assisted living
    AnonymousLoved one of resident
    2.0

    Beautiful building but inconsistent care

    I'm torn. The new Hammonton, NJ building is beautiful and some nurses and staff are attentive - residents can be very nice and parts of the assisted care felt high-quality. But I also experienced disorganization, poor communication, understaffing, unresponsive staff, lack of rehab/social-work/team-based care, no clear policies or end-of-life guidance, and accessibility/safety issues, so I can't fully trust or recommend it.

    Pricing

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    Amenities

    3.73 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.7
    • Meals

      3.7
    • Amenities

      1.0
    • Value

      1.0

    Pros

    • New, well-maintained facility
    • Beautiful construction and appearance
    • Concierge services available
    • Attentive, high-quality assisted care (reported by some reviewers)
    • Wonderful nursing (reported by some reviewers)
    • Friendly/pleasant residents
    • Great staff members (reported by some reviewers)
    • Well taken care of (per some families)
    • Strong recommendations from some residents and families

    Cons

    • Lack of trust and professionalism
    • Poor communication with families and residents
    • Understaffed
    • Biased treatment of residents
    • Little to no rehabilitation services
    • No social workers or team-based clinical care
    • No visible policies or procedures provided
    • Not handicap accessible
    • No in-room phones
    • Treated more like a residence than a healthcare facility
    • Residents left to fend for themselves
    • Unclear end-of-life care and safety protocols
    • No community services
    • Neglect and unresponsive staff (reported by some reviewers)
    • Disorganized operations
    • Serious safety concerns and at least one reported tragic outcome

    Summary review

    Overall sentiment in the reviews is highly mixed and polarized. Multiple reviewers praise the physical plant and certain caregiving staff: the community is described as new, beautifully constructed, well maintained, and attractive. Several reviewers explicitly call out attentive, high-quality assisted care, wonderful nursing, friendly staff members, and a warm resident community — some even highly recommend the facility. Concierge services are mentioned as an available amenity, and a number of families feel their loved ones are well taken care of.

    Contrasting sharply with those positive impressions are a set of consistent and serious concerns about care operations and clinical oversight. Several reviewers report a lack of trust and professionalism from the staff and management, describing poor communication with families, unresponsiveness, organizational disorganization, and a general appearance of neglect. Understaffing is a recurring theme and is often tied to claims that residents are left to fend for themselves. Some reviews specifically call out biased treatment of residents and unresponsiveness that led to critical safety issues, with at least one review referencing a tragic outcome.

    Clinical services and care model receive particularly negative comments from a subset of reviewers. Multiple summaries state there is little to no rehabilitation care, no social workers, and no team-based clinical approach, suggesting that the community may operate more like a residential setting than a healthcare-focused facility. Reviewers note the absence of documented policies and procedures and unclear practices around end-of-life care and safety protocols. These points raise concerns about the facility’s capacity to manage higher-acuity needs, coordinate interdisciplinary care, and respond appropriately in emergencies.

    Accessibility, amenities, and community programming are uneven according to the reviews. While the building itself is praised for being new and attractive, reviewers report practical shortcomings: the facility is described as not handicap accessible and lacking in-room phones. There are also statements that there are no community services, which could mean limited programming or support services typically expected in a fuller-service senior living environment. This contrast between a well-kept physical environment and deficiencies in practical accessibility and programming is a recurring pattern.

    Taken together, the reviews reveal a bifurcated reputation: a pleasing physical environment with positive experiences reported by some residents and families, and serious operational and clinical concerns reported by others. The most significant red flags are poor communication, understaffing, lack of rehabilitative and team-based clinical services, inadequate transparency about policies and end-of-life care, and specific safety-related incidents. Prospective residents and families should weigh these polarized accounts carefully, ask targeted questions about staffing levels, rehabilitation services, clinical team composition, accessibility features, emergency and end-of-life protocols, and request documented policies before making placement decisions.

    Location

    Map showing location of New Standard Senior Living at Hammonton

    About New Standard Senior Living at Hammonton

    New Standard Senior Living at Hammonton offers assisted living for adults 55 and older who want a supportive but independent lifestyle, and the place sits as a single-story building with 174 private studio apartments, each with a private bathroom, kitchenettes, big windows, wheelchair accessible showers, plush carpet or ceramic tile, and air conditioning, making things easier for seniors. There's a courtyard, a spacious backyard with garden beds, and a place for cookouts, which gives everyone space to enjoy the outdoors or just sit in peaceful surroundings, and pets are allowed. Residents get three chef-prepared meals a day, snacks, and choices like vegetarian meals and special diets for things like low salt or sugar, all served in a dining room setting where people like to gather and talk, though trays get delivered to rooms when someone's sick or needs to eat in private.

    The facility offers assistance with daily activities like dressing, bathing, and managing medications, and the staff is available around the clock, helping with housekeeping, laundry, maintenance, and even things like shoveling snow or changing light bulbs, so residents don't have to worry about chores. The on-site care includes memory care for those with Alzheimer's or other dementias, skilled nursing for people needing more medical supervision, high acuity care, diabetic help, and incontinence support, with a nurse practitioner available for higher needs and on-site labs for quick results. They accept Medicaid and offer affordable private pay and low-income options, making it easier for more families, and they were the first in New Jersey built just for these needs, with direct Medicaid admissions and a license from the state health department as of October 2023.

    Social and wellness programs are something the residents seem to enjoy, with weekly outings to restaurants and shops, scheduled group events, clubs, movie nights in the on-site theater, and exercise classes, plus resources to help with planning when someone thinks about starting senior care. People take part in crafts, music, book discussions, and other activities that keep everyone engaged and foster friendships and a sense of belonging, and there's a library, beauty salon, bistro, and even transportation services for errands or doctor visits. The whole place is ADA accessible, pet-friendly, and secured for safety. The community sits close to doctors, rehabilitation, and local activities, so families can feel at ease about access to outside medical care and entertainment. New Standard Senior Living at Hammonton is managed by Priority Life Care, and the staff has a reputation for being warm, helpful, and focused on making sure seniors live in comfort and with dignity. The environment is home-like, with efforts made to balance privacy, independence, and care, giving older adults as many choices and as much support as they need, all in one location.

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