Overall sentiment across reviews for Delaire Gardens Assisted Living is highly mixed and polarized, with a clear split between positive impressions from tours or limited interactions and serious, repeated reports of poor care and safety failures. Positive comments focus on first impressions: several reviewers described warm greetings, helpful and pleasant staff during tours, a manager who took time to explain the facility, and a clean, up-to-date appearance in many areas. The community is undergoing remodeling with planned renovated rooms and bathrooms, and reviewers noted attractive features such as an outdoor area with picnic tables, a large dining room suitable for events, a full activity calendar, and a flexible visiting/day-pass policy. In some individual cases families reported good communication, regular medication administration, and specific clinical care such as twice-daily wound care.
However, many reviews report serious and systemic care problems that significantly undermine those positives. Reports include bedsores, infections, unexplained injuries, multiple falls, patient wandering, and at least one death with concerns about the quality and compassion of care. There are alarming accounts of residents being left in their own waste and pervasive smells of human waste in some areas. One reviewer reported a call button being non-functional for months, and another reported broken medical machines — both issues that directly impact resident safety. There are also accounts of therapy or services being denied for insurance reasons and families being denied additional services. Multiple reports describe hospital transfers and at least one ICU admission following a decline while at the facility.
Staff performance and consistency are a major theme. While some staff were described as warm, helpful, and impressive during tours, other reviewers reported unprofessional, uncaring nurses and aides who were unwilling to help, hard to understand, or failed to keep residents clean. Several reviewers specifically mentioned poor hygiene care (infrequent showers, long waits for toileting, no clean linens) and food issues (cold or poor-quality meals, food left out of reach). Staffing levels were frequently mentioned as insufficient, which aligns with reports of unattended wandering and delayed basic care. There are also specific mentions of failures in escalation and management response when concerns were raised, contributing to family distress.
Management and administrative issues appear inconsistent. Positive experiences include a manager who provided a personal contact number for assessment and instances of good communication with families. Negative administrative problems include billing disputes, with at least one reviewer reporting Medicaid bills after a resident's death. Several reviewers expressed concern about poor management oversight and questionable business practices. These administrative failures, combined with clinical and staffing concerns, raise red flags about reliable oversight and continuity of care.
Facility condition is likewise mixed in the reviews. Some reviewers found the building clean and up-to-date, praised ongoing renovations, and liked the activity spaces and outdoor areas. Conversely, others reported strong odors of human waste, garbage, and an overall appearance of neglect in some areas. This variability suggests that experiences may depend heavily on the specific unit, staff on duty, or resident cohort.
Notable safety and ethical concerns surfaced repeatedly: fall accidents, residents left unattended, denial of necessary therapy, and at least one reported instance of resuscitation performed against a DNR order — an egregious allegation that families should verify directly with facility records. There are also reports that residents' conditions improved after transfers to other facilities, indicating that some issues may be addressable by different staffing or management practices elsewhere.
Recommendations for families considering Delaire Gardens: visit multiple times at varied hours (including evenings/weekends) to observe staffing and resident care; ask for documentation of staffing ratios, wound-care logs, incident reports, and call-bell maintenance records; verify how the facility handles insurance-based therapy denials and additional service requests; get references from current residents’ families and inquire about billing practices; request written policies for infection control, fall prevention, and DNR/advance directive compliance. Given the frequency and severity of negative safety and care reports, proceed with caution and compare alternatives before making placement decisions.
