The reviews for Palace Care Center are highly polarized, with a substantial split between very positive accounts—chiefly describing strong short-term rehabilitation experiences and warm, helpful staff—and strongly negative accounts detailing sanitation, safety, management, and abuse concerns. Many reviewers describe successful rehab stays, praising therapy staff, admissions, and certain nurses and aides by name. Conversely, multiple reviewers recount severe problems including unsanitary conditions, pest infestations, neglect, alleged abuse, and mismanagement. This divergence suggests inconsistent standards of care and wide variability across units, shifts, or lengths of stay (short-term rehab versus long-term residency).
Care quality and staff performance are recurring, conflicting themes. Numerous reviews praise individual caregivers and clinical staff—several are named repeatedly (Tamika, Julie, Rachel, Ben, Charlotte, Linda, Julia, Nathan, Kathleen)—and describe attentive admissions and social work, empathetic bedside care, prompt responses, and effective therapy that led to positive rehabilitation outcomes. At the same time, a substantial number of reports describe rude, disrespectful, or unprofessional personnel, long response times, neglectful behavior (residents left soiled for hours, delayed assistance), and even allegations of physical abuse or beatings. The pattern indicates that while parts of the workforce are highly praised and can deliver excellent outcomes, other staff or shifts may be understaffed, poorly supervised, or inadequately trained.
Facility condition, cleanliness, and safety concerns are prominent in the negative reviews. Complaints include pervasive urine and feces odors in hallways and near rooms, visible feces on the floor, reports of flies, roaches, water bugs, basement mold, a kitchen purportedly without air conditioning, and general descriptions likening the building to a 'crack house' or 'jail-like' environment. Several reviews cite serious clinical safety issues: unsafe IV administration, lack of bed rails for dementia patients, risk of sepsis, and falls. These issues raise infection control and resident safety red flags. Conversely, other reviewers describe the facility as immaculate with no odors and well-kept rooms, reinforcing the impression of inconsistency across time or units.
Dining and nutrition are another mixed area. Some residents call the food 'fantastic' or 'above-average,' while others report cold meals, hunger, food poisoning, or 'meals not provided.' The stark contrast in dining experiences again points to variability—possibly linked to different shifts, staffing levels, or separate kitchens/menus—rather than a uniformly poor or excellent dining program.
Management, administration, and integrity concerns appear frequently in negative accounts and are among the most serious themes. Several reviews allege theft or mishandling of residents' property, including claims of large sums of money missing (alleged $25,000), belongings packed in trash bags, phones destroyed, no locks for personal items, and lack of reimbursement. Critics also allege fake five-star reviews posted by ownership/administration and describe an inactive or unresponsive administrator and social work. There are reports of rooms being searched, residents or families being forced to leave, police involvement in disputes, and rights violations. These allegations, if accurate, indicate systemic management failures and potential legal/ethical issues that families should probe carefully.
Patterns indicate that Palace Care Center may perform well for short-term rehabilitation patients and when particular staff are assigned, but long-term stays and certain units or shifts appear to be associated with many of the most severe complaints. Multiple reviewers explicitly recommend the facility for short-term rehab while warning against long-term placement. The recurrence of serious safety and integrity complaints—unsanitary conditions, pest infestations, alleged abuse, theft, and management problems—constitutes a cluster of red flags that outweigh isolated positive anecdotes for families making placement decisions.
Given the breadth and severity of negative reports alongside positive testimonials, potential residents and families should proceed with caution. Verify the most recent health inspection reports and deficiency citations, ask for specific details about staffing levels and turnover, request to tour multiple units (including evenings and weekends), inspect dining and kitchen areas, inquire about procedures for safeguarding residents' valuables, and meet or vet named staff if possible. For those seeking short-term rehab, weigh the consistently positive therapy and admissions feedback against the risk of encountering inconsistent care. For long-term placements, the volume and seriousness of negative reports suggest thorough due diligence is essential before committing.
In summary, Palace Care Center elicits strongly mixed reviews: clear strengths in parts of its staff and rehabilitation services and meaningful positive experiences, contrasted with repeated and serious complaints about cleanliness, safety, abuse/neglect, theft, pest problems, and administrative failures. The overall picture is one of unreliable consistency—excellent care in some situations and dangerously poor care in others—so prospective residents and families should investigate current conditions and oversight thoroughly before making decisions.
