The reviews for New Standard Senior Living at Millville present a highly mixed and sometimes contradictory picture, with many strong positives about the physical plant and frontline caregivers but equally serious, recurring concerns about management, safety, and consistency of care.
Facilities and environment: Multiple reviewers describe the building as new, clean, light, and bright, with tasteful decorations, flowers, pleasant landscaping, cushioned rocking chairs and an overall attractive interior. On-site amenities receiving positive note include a gym and a hair salon. At the same time, some reviewers find common areas sterile, with little artwork and no TVs, suggesting that although the facility is well maintained cosmetically, it can feel basic or impersonal to some residents and families. There are also specific reports of trash and foul odors in some instances, indicating that cleanliness and maintenance appear inconsistent across time or units.
Staff and care quality: A prominent theme is a duality in frontline staff performance. Several reviewers praise compassionate, friendly, hands-on aides, attentive receptionists, and knowledgeable nurses — with family members saying their loved ones are thriving and that staff communicate well and answer questions. Conversely, other reviews raise alarming issues: staff placed in roles without proper qualifications, reports of drinking on the job, allegations of staff abuse and theft, and frequent police involvement. There are repeated comments about short-staffing, unresponsiveness (no callbacks), and feelings among staff of being undervalued by management. This suggests substantial variability in staff behavior and competency that may depend on shift, team, or unit.
Medication safety and clinical concerns: Several reviews identify troubling safety violations around medication management: delays, denials, and missing medications are explicitly mentioned, with a particularly alarming claim that diabetics have gone without insulin. COVID-19 safety violations are also cited. These are critical care concerns that conflict with other reports praising the nursing staff, reinforcing the picture of inconsistent care standards and potential systemic lapses in clinical oversight.
Dining and amenities: Dining receives mixed-to-negative feedback. Some reviewers compliment the facility and environment generally, but others describe a significant drop in food quality — one reviewer bluntly called it "dog food" — and note that the chef was let go, leaving only a single cook. This points to staffing and quality control issues in food services that may impact resident satisfaction and nutrition.
Activities and social programming: The activity program is a clear strength for many reviewers. An activities director, a full activity calendar, and three to four activities daily are repeatedly mentioned, indicating an active social life and engagement opportunities for residents. However, a few reviews note strained relationships with activity staff, suggesting variability in execution or communication between families and programming staff.
Management, policies, and administrative issues: Management emerges as the most frequent and serious concern. Multiple reviewers describe extremely poor management practices: blaming employees, opening residents' mail, delayed vendor payments, rent/refund disputes (including a rent charged but not refunded after a move-out), and a general sense of unprofessional or "low-class" leadership. These administrative problems are linked in reviews to operational consequences such as staffing instability, declining services, and unresolved resident issues (e.g., neighbor harassment and noise complaints not being addressed). Several reviews explicitly state that management behavior undermines otherwise positive aspects of the community.
Overall impression and patterns: The overall sentiment is highly mixed and suggests significant inconsistency. On the positive side, the physical facility, certain nurses and aides, activity programming, and affordability/Medicaid acceptance are definite assets. On the negative side, multiple, recurring reports of clinical safety failures (medication issues, COVID violations), serious misconduct allegations (theft, abuse, drinking on the job), and dysfunctional management practices represent substantial red flags. The pattern indicates that resident experience may vary widely depending on staffing levels, management decisions, and recent staffing changes (for example, changes in culinary staff).
For prospective residents and families: these reviews suggest strong reasons to visit in person, ask targeted questions, and seek documentation before deciding. Key items to verify include current staffing levels and turnover, medication administration protocols and incident/inspection history, infection control practices, dining staffing and menus, how management handles complaints and mail/privacy, and recent reviews or state inspection reports. The community clearly has tangible strengths, but the consistency and safety concerns raised by multiple reviewers are significant and should be investigated directly with facility leadership and via recent inspection records before making placement decisions.
