Overall impression: Reviews for Mira Vie at Forsgate | Assisted Living Monroe Township are strongly mixed, with a highly polarized pattern. Many families report compassionate, dedicated staff, smooth move-ins, good therapy outcomes, and a bright renovated environment. At the same time, a substantial number of reviewers describe serious operational problems after a change in ownership, including understaffing, poor communication, safety incidents, and maintenance or cleanliness lapses. The facility appears to deliver excellent care at times and poor or risky care at others; this variability is the dominant theme running through the reviews.
Staff and care quality: The most frequently cited positive theme is that individual staff members — notably several employees named repeatedly (Sunny, Sean, Jessica, Chelsea) — are warm, helpful, and go above and beyond. Multiple reviews praise nurses, aides, maintenance, and admissions teams for patience, empathy, and responsiveness, and families report that move-ins, hospice coordination, and short-term rehab/therapy can be handled very well. However, these positive accounts coexist with many negative reports about inconsistent staffing, long response times (some noted waits of 20-30 minutes), frequent turnover, and shifts that appear understaffed. Consequences described include missed showers, missed medications or prescriptions, residents left unattended, and a pattern of falls with some serious injuries. Memory care safety is a distinct concern for some reviewers; several report residents being left on the floor for extended periods, roaming residents being able to access others' rooms or possessions, and thefts or missing items. This creates a safety risk for more vulnerable residents.
Management, communication, and ownership changes: Several reviewers link a deterioration in oversight and on-site leadership to new ownership. Specific complaints include limited onsite leadership presence, administration that can be defensive or uninformed (marketing staff with limited knowledge), and nursing leadership described in at least one report as irritated. Communication problems crop up repeatedly: families report difficulty reaching nurses, poor follow-up, medical records not being provided, and inconsistent updates. Conversely, other reviewers describe regular FaceTime visits, photos, and effective communication, indicating there is significant variability by unit, shift, or staff on duty. Multiple reviewers advise prospective families to ask direct questions about staffing, recent ownership/administrative changes, and escalation protocols.
Facilities and cleanliness: Many reviewers praise the physical building as renovated, with abundant natural light, balconies, attractive common areas, and newer rooms. Main-floor cleanliness and certain public areas receive positive mentions, and maintenance staff are often singled out for praise. Yet other comments point to troubling cleanliness and upkeep issues in parts of the building: urine smells in hallways, trash in handrails, dirty resident rooms, and areas with damaged or neglected moldings and baseboards. HVAC reliability is another recurring operational problem: there are reports of no air conditioning in August/September and no heat in October, and outages have disrupted activities and forced residents into rooms. These infrastructure and housekeeping inconsistencies contribute to strongly divergent impressions of the facility.
Dining and nutrition: Dining reviews are highly mixed and in some cases alarming. Some families and residents enjoy the meals, special dining events, and VIP-style service. Others report poor food quality: frozen meals, bland offerings, iceberg-lettuce salads, and a consistent lack of fresh fruits and vegetables. Several reviewers claim that meal service has been reduced at times (reports of only two meals delivered in a day) and that there are extra fees (for example, a noted $3 per meal delivery fee). There are also serious isolated allegations of malnutrition or dehydration leading to medical interventions, which should be probed directly with the facility. Prospective residents should request menus, sample meals, and clarification about how dietary needs are handled.
Activities and social life: Many reviewers report an active social calendar, with activities such as bingo, movie nights, casino day, outings, and engaging programming that helps residents socialize and remain active. Yet some families say activities can be limited, inconsistently staffed, or located on different floors in a way that limits participation. A recurring complaint is that aides sometimes sit in the activities room instead of engaging with residents, or that staffing shortages curtail planned events. Overall, the activities program appears to exist and be effective in many cases, but reliability and reach vary.
Costs, policies, and transparency: Several reviewers express concerns about billing transparency and value. Specific issues include an 8% room fee increase after move-in that was not disclosed to residents, extra fees for services, perceptions that the community is overpriced relative to the level of care received, and limits on shuttle service (noted as 9-mile limit) and unclear policies for medical appointment transport. Prospective residents should obtain a detailed fee schedule, ask about what triggers rate increases, and clarify transportation and appointment policies in writing.
Safety incidents and clinical coordination: Significant clinical and safety issues are mentioned in multiple reviews: falls resulting in fractures, missed showers and medications, medication errors or prescriptions missing, roaming residents accessing other rooms, and items going missing. While some families report excellent medical coordination and communication (including hospice support and attentive nurses), others report poor follow-through, protocols not being followed, and a lack of accountability. This inconsistency is one of the strongest cautionary signals in the reviews.
What this means for prospective families: Mira Vie at Forsgate can provide excellent, compassionate care in many circumstances, with strong individual caregivers and successful therapy and hospice outcomes reported. However, the facility also shows recurring patterns of inconsistent staffing, communication gaps, infrastructure failures, safety events, and dining/nutrition concerns. Those positives and negatives appear to coexist rather than be isolated to a single time period, so experiences can vary greatly depending on unit, shift, or the specific team on duty.
Practical recommendations: If you are considering this community, visit in person multiple times, tour at different times of day (including nights/weekends), ask specifically about current staffing levels and turnover, request incident and falls data, clarify ownership and recent leadership changes, get a complete, itemized fee schedule and policy on rate increases, sample meals, and inspect memory care procedures and staffing ratios. Ask for references from current resident families, inquire about HVAC contingency plans, and confirm how medical records, medication management, and communication with families are handled. The reviews suggest that good outcomes are possible here, but due diligence is essential due to the variability in reported experiences.
