Overall sentiment: Reviews for Total Rehab Moorestown are highly polarized but cluster around two clear themes: outstanding rehabilitation, amenities, and many compassionate frontline caregivers versus recurring operational problems tied to staffing, food service, and administration. A substantial portion of reviewers give effusive praise—describing the facility as beautiful and hotel-like, noting spacious private rooms with fridges and pull-out couches, and highlighting a high-caliber therapy program that produced measurable gains in mobility and independence. At the same time, a significant number of reviews recount serious breakdowns in basic nursing care, communication, and food/housekeeping services. The overall picture is a facility with strong clinical rehabilitation capabilities and many excellent staff members, but with inconsistent execution of day-to-day nursing and support services that can meaningfully affect patient safety and experience.
Care quality and therapy: Therapy (physical, occupational, and speech) is the most consistently praised element. Numerous reviewers mention therapists by name and describe individualized plans, motivating staff, well-equipped gyms including pools, and concrete outcomes such as independent transfers, showering, walking, and successful discharges home. Wound care and specialty checks (e.g., swallowing specialists) are cited positively in multiple accounts. These consistent accounts suggest the rehabilitation department is a core strength and often delivers above-typical results for post-surgical and post-acute patients.
Nursing, aides, and frontline caregiving: Reports about nursing and aide care are mixed. Many reviews celebrate compassionate, patient, and dedicated nurses, CNAs, and aides who went above and beyond, and several named individuals received strong praise. However, a large and recurring theme is understaffing and high turnover leading to delayed responses to call bells, late or missed medications, infrequent toileting/diaper changes, and occasional lapses in basic hygiene and room upkeep. Several reviewers described long waits (20–40 minutes) for assistance, missed showers or bed baths, and inconsistent coverage on weekends. These problems were sometimes associated with very serious outcomes—unresponsiveness, ER transfers, or falls—in a minority of reports. The result is a bifurcated experience: when staffing and shifts are adequate, care can be excellent; when they are stretched thin, patient safety and comfort suffer.
Facilities, amenities, and cleanliness: The physical plant and amenities receive near-universal praise. Reviewers appreciate single, spacious rooms with private baths, roll-in showers, and hotel-like common areas (movie theater, salon, bistro, and lounges). Activities, social programming, and the “vacation-like” atmosphere are frequently lauded, with many noting daily events, live music, themed staff activities, and ample entertainment that help morale. Cleanliness is often praised for common areas and rooms, but there are multiple reports of lapses—unclean rooms, unmade beds, bed linens not changed for days, urine smells, and occasional stained carpets. These cleanliness lapses tend to appear in reviews that also mention understaffing or recent management turnover.
Dining and nutrition: Food receives mixed-to-negative feedback overall. Some reviewers describe enjoyable meals, specialty options (chef salads, tacos), and accommodating kitchen staff who provide substitutions and 24/7 snacks. Conversely, a large subset of reviews report inedible, cold, or incorrect meals, kitchen mismanagement, language barriers with kitchen staff, and diet orders not being respected. Several accounts reference food left unattended, missing beverages or utensils, and meals that fail to meet basic expectations—an issue that repeatedly appears alongside staffing concerns.
Management, administration, and communication: Administrative experiences vary widely. Many reviewers praise admissions staff, administrators, and department heads who are responsive, helpful, and visible. Other reviews allege poor leadership, rapid management changes, renaming of the facility, lack of follow-up on complaints, and even accusations of dishonest or deceptive behavior (falsified records, misrepresenting services, or running up billing). Communication problems between shifts, unpredictable discharge practices, and inadequate follow-through on family concerns are recurring themes. Several reviewers recommend vetting current management and asking specific questions at admission given the variability over time.
Safety and serious concerns: While most reviews describe positive rehab outcomes, there are repeated and serious negative reports—missed medications, delayed emergency responses, unattended patients found unresponsive, pressure wounds, and alleged neglect or abuse. These reports are less common than the positive reviews but are severe enough that they appear across multiple submissions. Prospective families should treat these incidents as significant red flags warranting direct inquiries into staffing ratios, call-bell response times, incident reporting, and recent quality metrics before admission.
Patterns and variability: The reviews indicate strong clustering by department and timing. Therapy departments and many frontline caregivers are frequently praised and appear to form the facility's core strength; dining, routine nursing coverage, and housekeeping show the greatest variability and are most likely to fall short. Many negative reports correlate with understaffing, weekends, or recent administrative turnover. Several reviewers explicitly say their experience improved or worsened under different management/leadership, implying that quality may change relatively quickly depending on staffing and administrative practices.
Actionable recommendations for families: If considering Total Rehab Moorestown, confirm current staffing levels and nurse-to-patient ratios on the intended unit and ask about weekend coverage. Ask for written policies on call-bell response times, medication administration protocols, and recent incident reports or deficiency citations. Meet the therapy team and review expected therapy frequency and measurable goals. Inquire about kitchen policy for dietary restrictions and substitution processes. Finally, request references or recent family feedback and clarify the facility’s discharge procedures and billing practices.
Bottom line: Total Rehab Moorestown presents a mix of clear strengths—especially its therapy program, amenities, private rooms, and many compassionate individual staff members—and recurrent operational weaknesses related to staffing, food service, housekeeping, and administrative consistency. Experiences appear highly dependent on timing, specific units, and individual staff on duty. Prospective residents and families should weigh the facility’s strong rehabilitation track record and amenities against the potential for variability in nursing and support services, and perform targeted due diligence focused on staffing, safety practices, and recent management stability prior to admission.
