Overview
The Country Home generates strongly mixed but highly consistent themes across the reviews: many families describe a small, home-like community with deeply caring staff and attractive outdoor areas, while other families report alarming failures in basic care, management, and clinical oversight. The facility’s small size (roughly 30 residents) and private, family-owned character are repeatedly cited as strengths that create a personalized atmosphere. At the same time, multiple reviewers describe incidents and patterns that indicate instability in leadership, variability in staffing competence, and occasional serious clinical lapses.
Staff and direct care
One of the most frequent positive themes is the compassion and attentiveness of many aides and caregivers. Numerous reviewers name individual staff (for example, Sol) and administrators (Steve, Cris, and others) who provide daily updates, personalized attention, and a family-like approach. Staff are praised for grooming residents, helping with walking and hygiene, offering emotional support, and advocating to families. Long-tenured employees and hands-on administrators are described as a stabilizing force and a reason families feel peace of mind.
Conversely, a significant cluster of reviews details inconsistent staff behavior: rude or unprofessional personnel, staff turnover, night-shift miscommunications, understaffing, and incidents of manhandling or yelling. Several reports describe skin tears, bruising, bedsore development, ER visits, and in the most severe accounts, overmedication, sepsis, and death. These serious allegations point to variability in training, supervision and medical decision-making on certain shifts. The overall pattern is one of variability — while many residents receive attentive, respectful care, other families experienced neglectful or harmful conduct.
Clinical oversight and level of care
Reviewers repeatedly raise questions about clinical oversight. Multiple comments assert there is no RN on staff and that the care is custodial rather than clinical; one review says a new administrator claimed RN credentials but was not an RN. Several families explicitly say the facility is not equivalent to skilled nursing and caution that Country Home provides limited medical services. There are also allegations of medication mismanagement and hospice pressure in a few of the negative reviews. Taken together, these comments suggest prospective families should confirm the facility’s current clinical staffing model, medication management protocols, and relationships with external medical providers.
Facility, grounds and cleanliness
The Country Home’s physical environment scores highly in many reviews: well-maintained grounds, beautiful gardens, a pleasant front porch and outdoor picnic areas, and a generally home-like dining and living environment. Several families emphasize that the grounds and outdoor social opportunities were important to quality of life. At the same time, other reviewers report cleanliness lapses — dirty bathroom floors, laundry scattered on the floor, mixed laundry loads, and periods when overall housekeeping and maintenance declined. There are also comments about an older building, air-conditioning issues, and a need for interior upgrades. This dichotomy again points to variability: certain periods or teams maintain the environment well while others fall short.
Dining and activities
Many reviewers praise the meals as flavorful and home-cooked (one specific mention: roast pork with mashed potatoes and gravy), and others commend the dining room atmosphere. Activities such as bingo, music, dancing, pizza parties, picnics and entertainment visits are mentioned frequently and appreciated by families whose loved ones participate. However, other families complained about small or unhealthy portions, a change in food quality after management shifts, limited stimulation, and reduced activities over time. Overall, activities and dining appear to be strengths when staffed and managed proactively, but they are sensitive to leadership and staffing continuity.
Management, administration and business practices
Management is a polarizing topic. Some reviewers praise a hands-on, effective director and supportive owners who treat staff and residents well. Others raise serious business concerns: contract breaches, unexpected price increases, billing errors, HIPAA breaches, and allegations of review removal and unfair interactions with families. Several negative accounts describe abrupt administrative changes (owner firing an administrator), false credential claims, and leadership shifts that correlated with declining care. Because management stability and integrity are strongly linked to resident experience in multiple reviews, this is an important area for prospective families to probe.
Safety, privacy, and notable incidents
Multiple reviews describe significant safety or privacy issues: resident escapes or safety concerns due to a road in front, privacy concerns when maintenance staff assist with bathroom care, misplaced or lost personal belongings, clothing mixed in laundry, and in some reports, belongings being packed in garbage bags. There are also several serious medical allegations: bedsore leading to death, overmedication, sepsis and organ failure, hospice-related ethical concerns, and ER transfers. Although not all families experienced these extremes, their presence among the reviews raises caution; these are high-severity events that demand careful investigation by prospective families.
Patterns and recommendations for prospective families
The reviews paint a polarized portrait: many families are extremely satisfied and feel this facility provides warm, individualized care in a small, attractive setting; another cohort of families reports fundamental failures in care, management, and medical oversight that resulted in harm. This variability suggests the Country Home can offer excellent care under stable, experienced leadership and well-trained staff, but outcomes appear sensitive to management changes, staffing levels, and shift-by-shift practices.
If you are considering The Country Home, prioritize an in-person tour and ask direct, specific questions about: current clinical staffing (RNs and LPN availability), nurse oversight of medications, staff training and turnover rates, staff-to-resident ratios by shift, specific protocols for wounds and infection control, laundry and personal belongings procedures, incident reporting and family notification, recent administrative changes and credential checks, contract terms and billing practices, activities schedule and sample menus, privacy protocols for personal care, and examples of how they handled any recent adverse incidents. Speak with current families and observe multiple shifts (day and evening) if possible, and request written policies on medication management, rehospitalization/readmission, and hospice interactions.
Conclusion
Overall sentiment is deeply mixed: many reviewers describe The Country Home as a small, loving, and reasonably priced place where residents flourish under devoted staff; however, there are multiple, serious negative reports that cannot be ignored. The facility shows clear strengths in atmosphere, individualized attention and outdoor amenities, but the pattern of management instability, clinical oversight gaps, and severe adverse incidents reported by several families means due diligence is essential. Prospective families should verify current staffing and administrative practices and weigh personal priorities (medical needs vs. home-like environment) carefully before choosing this community.
