Overall sentiment across the reviews for Valley View Rehabilitation and Health Care Center is mixed and polarized: a number of reviewers describe compassionate, attentive staff and excellent rehabilitation results, while others report serious neglect, safety lapses, and poor management practices. Positive reports frequently praise individual caregivers, rehabilitation therapists, and the facility’s ability to provide a comfortable, home-like atmosphere. Negative reports raise significant concerns about hygiene, basic care, discharge planning, and facility management.
Care quality and staff behavior are the most prominent themes. Many reviewers explicitly praise staff as kind, caring, compassionate, and respectful. Several accounts describe “phenomenal” or “exceptional” rehabilitation — including very successful recovery for a broken ankle — and note staff going above and beyond to meet patient needs. Communication via FaceTime and phone calls is mentioned positively by multiple families, and some reviewers say patients were treated like family by attentive, responsible caregivers. These comments suggest that when staffing and processes are functioning well, individualized and high-quality care is possible, particularly in a smaller facility where one-on-one attention is feasible.
In contrast, a substantial and troubling set of reviews allege neglect and unsafe care. Specific complaints include residents being left in urine, lack of cleaning after incontinence incidents, improper handling during cleaning, residents left in bed leading to mobility decline, and reports of bedsores. Several reviewers say assistance requests were ignored and that care or behavior deteriorated when family members were not present. These accounts point to inconsistent caregiving practices and potential failures in basic hygiene and pressure ulcer prevention for some residents.
Rehabilitation and discharge practices show mixed results. While some patients received outstanding rehab and recovery, others experienced slow progress attributed to a lack of equipment. Multiple reviewers described a “discharge nightmare”: necessary items (walker, toilet/shower seat) were not provided at discharge, and there was no follow-up from social work. Poor communication around discharge planning and coordination is a recurring complaint, and at least one review explicitly voiced negative views of the owners or management for how these issues were handled.
Facility, cleanliness, and environment comments are also split. Several reviewers describe Valley View as a small, older but well-kept building with neat dining and social areas, and praise an activities program (bingo, social room) and an activities director. Others describe an older facility with crowded 2–3 person rooms separated by curtains, very small rooms, nonfunctional bathrooms, lack of showers, and strong bleach-like cleaning odors. This inconsistency suggests variable conditions across rooms or changes in maintenance and housekeeping over time.
Dining and activities received both praise and criticism: some reviewers rate the food as very good and appreciate recreational offerings, while others call the food awful. Activities and social spaces were often mentioned positively where reviewers had good experiences. Staffing-related behavior outside the building — specifically staff smoking near the facility, cigarette butts on the road, and resulting disturbance to the residential neighborhood — was noted and linked to COVID exposure concerns by some reviewers.
Management, communication, and pricing are additional areas of concern. Several reviews criticize poor communication from the facility, particularly around discharge and social work follow-up, and express distrust or negative opinions of owners or management. Pricing was described as high by at least one reviewer, especially when weighed against reports of inadequate care. Given the range of reports, there appears to be inconsistency in operational performance, which may reflect variability in staffing, leadership, or oversight.
In summary, Valley View receives strong praise from a number of families for compassionate caregivers, individualized attention, and successful rehabilitation in several cases. However, there are multiple serious allegations of neglect, hygiene and safety lapses, poor discharge coordination, and inconsistent facility conditions. The reviews indicate a polarized experience: excellent care for some residents and troubling deficiencies for others. Prospective residents and families should weigh both the positive and negative patterns found in these reviews, visit in person where possible, inspect rooms and bathrooms, ask about staffing ratios and discharge processes (including provision of equipment and social work follow-up), and clarify policies on visitation and staff conduct (including smoking) before making decisions.
