Overall sentiment in the collected reviews is mixed, with sharply divergent experiences reported by different families and residents. A significant portion of reviewers praise Manor by the Sea for its rehabilitation services and for individual caregiving staff, while others describe serious problems with safety, communication, cleanliness, and management. These conflicting reports point to an inconsistent level of care across the facility — some units or shifts appear to provide high-quality, attentive care, while others fall short of basic expectations.
Care quality and rehabilitation: The facility receives repeated praise for its rehab program and certain clinical teams. Multiple reviewers called the rehabilitation staff "terrific" or "first-class," specifically noting positive outcomes during short-term rehab stays. The third floor rehab team is singled out for gratitude, and individuals such as Elaine at the nurses station and Dr. Shi were named for exceptional responsiveness and bedside manner. Conversely, a subset of reviews describe major lapses in care: missed medications, missed basic care tasks, pneumonia and hospital readmissions, and reports of falls that raised safety alarms. These adverse reports are serious and suggest that while rehab services may be strong in areas, routine nursing coverage and ongoing clinical oversight may be inconsistent.
Staffing, management, and communication: Reviews point to both standout staff members and systemic issues. Positive comments emphasize kind, helpful, and easy-to-reach staff who provide regular updates. Negative comments emphasize unresponsive or apathetic staff, understaffing, and mismanagement. Several reviewers specifically accuse the social worker of being unhelpful or dishonest, alleging misinformation about patient mobility or condition. Communication failures are also a recurring theme — families reported unanswered hospice voicemails with no follow-up, poor phone responsiveness, and inconsistent updates. Some reviewers link a perceived decline in care to a change in ownership/branding (noted as becoming Complete Care), indicating that management transitions may have impacted staffing levels or operational practices.
Safety and property concerns: Safety issues are prominently reported. Multiple reviews mention resident falls and subsequent hospitalizations, raising concerns about fall prevention protocols and supervision. There are also alarming reports of missed medications, which can directly contribute to medical deterioration. Nonclinical concerns appear as well: several reviewers reported missing personal belongings, rooms emptied unexpectedly, dirty boxes left in rooms, and even a food tray found on the floor. These reports, if accurate, point to lapses in housekeeping, inventory/entrance/exit procedures, and overall attention to resident dignity and safety.
Dining and amenities: Opinions on dining are mixed. Some reviewers find the environment clean and comfortable with adequate parking and wheelchair accessibility. Others criticize the food harshly, calling meals inedible. These polarized reports again underscore the inconsistency across experiences and possibly across dining services, menus, or shifts.
COVID and visitation: A number of reviews note visitation restrictions due to COVID-19, which affected family access and likely colored perceptions of communication and responsiveness. Some negative reviews specifically reference the emotional and practical impact of restricted visits combined with poor communication from staff.
Patterns and takeaways for prospective families: The dominant pattern is variability. When Manor by the Sea is staffed and managed effectively, reviewers describe compassionate, communicative, and competent care, especially in the rehab unit. When staffing is thin or management practices lapse, reviewers report serious safety and quality problems including falls, missed medications, poor hygiene, missing belongings, and breakdowns in communication. There are also specific signals to investigate further: ask about staffing ratios and turnover, how the facility handles medication administration and fall prevention, protocols for personal property and room transfers, and whether recent ownership or operational changes (Complete Care) have affected staffing or procedures. During a tour, consider requesting to see the specific unit where a loved one would be placed (for example, the 3rd floor rehab), speak directly with nurses on duty, ask for examples of recent resident care plans and family communication practices, and inquire about COVID-era visitation practices and current policies.
In summary, Manor by the Sea has clear strengths in rehabilitation and in the performance of specific staff members, but multiple reviewers report serious and potentially dangerous problems in other areas. The mixed reviews suggest that experiences can vary widely depending on unit, shift, and individual staff. Families considering this facility should verify current staffing levels, safety protocols, communication practices, and recent quality trends before making a placement decision.
